Brand Certified
Dunkin'
3.4(179 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
110 New Berlin Rd, Jacksonville, FL
32218, United States
Certified by Dunkin' • Feb 22, 2026
(904) 379-8056
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.4
179 reviews
5 stars
85
4 stars
15
3 stars
16
2 stars
15
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with staff being rude, unprofessional, and inattentive to orders.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and inconsistent drink preparation.
Food Quality
Customers noted issues with food quality, including stale items, burnt food, and cold drinks.
Staff Attitude
Mixed feedback on staff attitude; while some praised friendly service, many highlighted negative experiences with staff behavior.
Operational Issues
Customers experienced long wait times, frequent stock shortages, and inconsistent service during busy hours.
- JCJimmie Cooper3 days ago1.0The dude was rudein the drive thro and the hot coffee was luke warm will never come here again a waste of my money if I had the time I would have walked back in and demanded my money back
- SSShyanne SirmansFeb 6, 20261.0Stopped for a quick drink and was told to pull around, to the MIDDLE OF THE ROAD. Almost got us hit, then we had to go up to the window to even get our order. What's the point in a drive thru?
- BSBennie StevensJan 21, 20262.0Service is disgusting, lazy and condescending. Their very upset when ppl come thru Drive thru and they actually have to do so work.. I moved here from jJersey 2 years ago, and this was my fav until recently they were either out of food, or machine down and can't cook food.
- GHGrace HelmsDec 20, 20253.0Drinks are fine, but its ran by highschoolers with mager attitude. Over all it just takes to long to get my drink with a side of malice so I'd just go elsewhere
- TWTina WaltonDec 15, 20251.0Customer service is almost non-existent at this location. I walked up to the window. There was a gentleman who was waiting before me. Apparently, he only received part of his order, and after waiting a few more minutes, he walked away. At least 2 people looked directly at me, and neither of them acknowledged me. It looked as though there was only one person working both the hot and the cold drinks and they were not moving with any urgency whatsoever. A delivery driver comes up, and they immediately acknowledge him. I canceled my order and went to the airport location where the service is MUCH MORE consistent. Even if they are extremely busy, they acknowledge everyone coming through that door. New Berlin needs a refresher course in customer service.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 110 New Berlin Rd, Jacksonville, FL?
Dunkin' at 110 New Berlin Rd is open daily from 5:00 AM to 9:00 PM.
What breakfast and lunch options does Dunkin' offer?
Dunkin' serves breakfast, lunch, and brunch with specialties including espresso, coffee, donuts, breakfast sandwiches, and tea.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location offers a drive-thru for convenient service.
Can I order Dunkin' items for delivery or curbside pickup at this location?
Yes, this Dunkin' offers both delivery and curbside pickup services.
Does Dunkin' offer a mobile app for ordering?
Yes, you can order ahead with the Dunkin' app available for both iOS and Android devices for a fast grab-and-go experience.
What new seasonal drinks are available at Dunkin'?
This holiday season, enjoy the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Is there free Wi-Fi available at the Dunkin' location?
Yes, this Dunkin' location offers free Wi-Fi for customers.
What payment methods does Dunkin' accept?
Dunkin' accepts both debit and credit cards for payment.
What nearby places can I visit before or after stopping by Dunkin' at 110 New Berlin Rd?
Nearby you can visit River Of Life church, shop at Winn-Dixie supermarket, or enjoy a meal at Cecil's Diner & Pub.
Are there any nearby options for fitness enthusiasts around Dunkin'?
Yes, nearby fitness centers include Athletes Choice Fitness Center and EnerGYM NorthJAX for workout or training sessions.
How can nearby transit or gas stations assist customers visiting Dunkin'?
Nearby gas stations like Circle K and Kangaroo Express can help customers refuel their vehicles before or after visiting Dunkin'. Circle K also offers coffee, aiding those on the go.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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