Dunkin'

Reviews

• SF

  shahad fahad

  Nov 2, 2025
  1.0
  The worst branch ever
• JS

  James Sweet

  Oct 31, 2025
  1.0
  They had staff behind the counter, but wanted everyone to use the touch-screens to order. Terrible customer service. Naturally, the touch-screens did not work, so I spent a frustrating few minutes trying to comply with the korporate policy and procedures. Finally left in disgust. I suppose if I went thru the drive thru, it would have been a different story, but maybe not. Stay away!
• KH

  Kayley Hartley

  Oct 27, 2025
  1.0
  Probably the worst location I’ve been to. I placed a mobile order at around 1:25 pm and got in the drive thru a few mins after, told the person at the speaker that I had a mobile order, they said great, come around through. Told the person at the first window I had a mobile order and I already paid since there was a sign stating that you pay at the first window and I asked if I just go to the second, he said yes and someone will be right there. I waited about 5 mins before another lady behind me showed up, paid and got her order quickly. So I reversed and went back to the first window to not only wait another 5ish mins before I had to go inside. The girl inside stated that I just might have drove off before getting my order, I told her no, I was doing what I was told and went to the second window. Now that I reviewed my order, all of the icing is off the donut. I had to send two separate emails to Dunkin about this location. I’m sure everyone else has good experiences here and will continue coming there, but I won’t.
• MM

  Maddie Montgomery

  Oct 16, 2025
  3.0
  I order a lot from this place and honestly today was probably the most frustrating. Yes, I understand they are trying to fix a clogged machine but also the employee EMILY blatantly stating out loud with a lobby full of customers waiting for mobile orders to “‘not worry about mobile orders right now” is wild to me. That’s a bad look… You have about 10 tickets sitting on your counter right now but you’re only worrying about the drive thru? Because you want to keep your time down? Yeah what about that mobile order time and customer satisfaction. Shoutout to the other 2 employees who actually gave a crap though, that’s why this isn’t 1 star… couldn’t catch their names.
• CN

  Clint Nelson

  Oct 7, 2025
  2.0
  Stay away in the afternoon. Ordered one wrap on the app. Arrived 5 minutes later to no cars in parking lot or drive thru. All the staff was huddled in the back sitting on milk crates and talking. Then a few cars pulled up in the drive thru. Both got their orders before I got my single wake up wrap. 15 minutes from order to received.

Frequently Asked Questions About Dunkin'