Dunkin'

3.9
937 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3430 University Blvd S, Jacksonville, FL
32216, United States

Hours

Reviews

3.9
937 reviews
5 stars
496
4 stars
180
3 stars
95
2 stars
37
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while others praised friendly and attentive service.

Order Accuracy

Numerous reviews highlight issues with incorrect orders, including wrong items and modifications not being honored.

Cleanliness and Atmosphere

Several customers noted cleanliness issues and a negative atmosphere, with reports of staff arguing and unprofessional behavior affecting the dining experience.

Speed of Service

While some customers appreciated the fast service, others experienced long wait times and delays, particularly during busy periods.
  • EJ
    Eliza Jenkins
    Dec 11, 2025
    1.0
    I ordered the $6 meal deal and I ask properly if I instead of Bacon can they change it to sausage. The guy cashier called me a "dude" with an attitude tone of voice telling me I am not allowed to change the bacon to sausage. As a customer service cashier, if something in the menu that can't be customized, first thing that has to come out of the your is "sorry" or "I apologize". and not '"Dude" . Whoever the guy cashier is needs to be retrained or put him in the back and not deal with the customers.
  • ML
    Milelami L
    Nov 30, 2025
    5.0
    Came here at closing time and they were cleaning and didn’t mind or give me actitud to serve me and make some coffees. Thanks, Gavin and Kristi for the extra mile.
  • SS
    Shannon
    Nov 29, 2025
    5.0
    Came in at the last minute... And ordered a lg iced coffee . Kristy made my coffee and it was amazing . Service was on point. I will definitely be back. And ask for Kristy again!!
  • JT
    Joyce Tapley
    Nov 16, 2025
    5.0
    The staff is always professional and welcoming. The Greeting and service with a smile
  • AS
    Arianna Sierra
    Oct 21, 2025
    2.0
    Quise probar otra experiencia con el café, ya que se ha vuelto una necesidad en mis mañanas, pero fue una desagradable sorpresa de sabores: no me gustó en absoluto. Además, los dependientes parecían extremadamente cansados y desmotivados, a pesar de que el lugar no estaba tan concurrido como para justificar esa actitud. En general, una experiencia poco satisfactoria tanto en sabor como en atención.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 3430 University Blvd S, Jacksonville, FL?

Dunkin' is open daily from 5:00 AM to 8:00 PM.

What new holiday drinks can I try at Dunkin'?

You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher during the holiday season.