Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
While some customers praised the friendly and attentive staff, many reported rude and unprofessional behavior from employees, leading to a negative experience.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including wrong items and missing components, causing frustration among customers.
Cleanliness
Several customers noted unsanitary conditions, including dirty bathrooms and trash in the dining area, which detracted from their overall experience.
Product Quality
Feedback on food quality was mixed; while some enjoyed fresh coffee and donuts, others complained about stale items and poorly made food.
Service Speed
Many customers experienced long wait times, particularly in the drive-thru, with some waiting over 30 minutes without being served.
KK
Kitty
6 days ago
1.0
Im really done with dunkin at this point! Nothing more disappointing than a big gulp of coffee first thing in the morning that's nothing like what you ordered. Also its only 5 dollars but its a 5 dollar COFFEE it should be right every single time not sometimes. Ridiculous!
Update: went to have it fixed the lady said there was no way I was stuck in traffic coming back and was nasty. The manager saw every bit of this happen mind you. Then the lady proceeds to make it wrong again and listen I was very polite respectful and patient until she went to running her mouth. I threw it away and left. Keep the 5 dunkin its the last one you'll get! I'll drive all the way to elianos 💯
JM
jennifer mixon
Nov 11, 2025
1.0
My order was wrong and I called the store 3 times and no one picks up the one. I asked for a sandwich to be made a certain way and they completely did it wrong. I was given no receipt and the cuatomer service wasn't great.
KM
Kayla Moore
Nov 8, 2025
1.0
*************PLEASE READ************** Absolutely awful service! My son was served stale doughnut holes during a visit a few days ago, so we decide to try again this morning. The service we received was terrible and it was from the district manager and the store manager. They were rude when asked for a sample to make sure they were fresh. We purchased them anyway. I immediately regretted it. We turned around and I went in to get a refund. When I went in, the manager comes over, defensive, asking what I needed. I motioned to the rude man who I did not know was the district manager and requested a refund. As I am waiting, the DISTRICT manager finally comes over and asks what's wrong and I explained he was rude to my daughter when she asked for a sample to test for freshness. He offered no apologies and in fact was more indignant and belligerent. So was I and the manager chimed in too, again, no apologies for their stale, subpar product or mistreatment! Please do not visit this location, go to Krispy Kreme, instead. Their product and customer service is so much better! Awful people!
KO
Keira O'Malley
Nov 1, 2025
1.0
I just went to this Dunkin and it was horrible, I got an avocado toast with no bacon and loaded hashbrowns and a drink, the avocado toast had NO seasoning on it and it wasn’t even sourdough bread it was literally regular bread that I could get from my pantry. The loaded hashbrowns were made with old hashbrowns and had enough cheese to cover one single hashbrown and that’s all. Food was horrible and the lady at the drive through was just as bad not even greeting or using manners -1/10 experience and waste of money
GK
Greg Kas (Kas)
Nov 1, 2025
1.0
No pride or respect for their jobs. Food was colder than the winter air, ice coffee without ice, and the food tastes like it was made last week and microwaved this morning to save time. Irritated and ashamed that I paid 25$ for what appears to be week old cafeteria food.
Simply put, if you value your time and money, stay away from this location. It is an absolute waste of space and money.
What are the operating hours of the Dunkin' location at 741 Cassat Ave, Jacksonville, FL?
This Dunkin' location is open 24 hours every day, from Monday to Sunday.
Does Dunkin' at 741 Cassat Ave offer delivery and pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services.
What are some popular menu items available at this Dunkin' location?
Popular menu items include coffee, espresso, breakfast sandwiches, donuts, and specialty holiday drinks like the Cookie Butter Cloud Latte and Peppermint Mocha.
Can I order ahead from the Dunkin' location at 741 Cassat Ave?
Yes, you can order ahead using the Dunkin' mobile app available for both iOS and Android devices.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' has a drive-thru available for convenient ordering.
Is Dunkin' at 741 Cassat Ave family-friendly and suitable for children?
Yes, this Dunkin' welcomes families and children and serves breakfast, brunch, lunch, and dinner.
What nearby places can I visit before or after my Dunkin' visit?
You can visit nearby spots like Baskin-Robbins for ice cream, Krispy Kreme for more donuts, or Whataburger for burger options.
Where can I charge my electric vehicle near this Dunkin' location?
There is an EVgo Car Charging Station nearby, which is convenient for charging your electric vehicle during your Dunkin' visit.
Are there automotive services close to the Dunkin' at 741 Cassat Ave?
Yes, nearby you can find services like Take 5 Oil Change, Allstar Motors, Elegant Cars, and Victor's Body Shop and Auto Sales for your automotive needs.
How can the nearby USPS and Western Union locations be useful to customers visiting Dunkin'?
Customers can conveniently handle mailing and money transfer needs at nearby USPS and Western Union locations during their visit to Dunkin'.