Dunkin'

3.4
452 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13627 Beach Blvd, Jacksonville, FL
32224, United States

Hours

Reviews

3.4
452 reviews
5 stars
181
4 stars
82
3 stars
50
2 stars
26
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of excellent and poor customer service experiences, with some employees praised for their friendliness while others were reported as rude and unhelpful.

Speed of Service

Many customers complained about slow service, particularly in the drive-thru, with long wait times reported even during non-peak hours.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including wrong items being served and missing items.

Cleanliness

Several customers noted cleanliness issues within the store, including dirty tables and unsanitary conditions.

Product Availability

Customers frequently mentioned that the location often runs out of popular items, including donuts and specific drink ingredients.
  • MM
    Mandy
    Dec 18, 2025
    1.0
    The gentlemen that work here are fantastic and do their best with kindness. The women tho... Watch your cameras to see how awful they are to your customers. They will most likely end up in an altercation that will result in the cops coming the way they speak to others. It's disgusting.
  • JL
    Jeff Lathrop
    Nov 30, 2025
    3.0
    Its Dunkin. Nothing special. The Curlers are yummy though
  • AD
    Azhar Din
    Nov 8, 2025
    1.0
    Rude employees. Worst customer service. Charged for 3 donuts when I ordered 2. Asked for a refund of 1 donut he said to come tomorrow. They definitely need training for better behavior and customer service.
  • DW
    debbie welch
    Nov 1, 2025
    1.0
    I asked for extra ice. I got hardly no ice, so I politely asked for more. The lady returned with ice crammed into my cup that I had to pour some out because there were big chucks of ice that I couldn't even put the straw in. My husband's hot latte didn't have his equal in it which we asked for some to be put in
  • MM
    Marina Maxfield
    Oct 14, 2025
    5.0
    Prompt friendly service. Was out of what I wanted but they offered substitutes.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 13627 Beach Blvd, Jacksonville, FL?

Dunkin' at 13627 Beach Blvd, Jacksonville, FL is open every day from 5:00 AM to 7:00 PM.

Does Dunkin' in Jacksonville, FL offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.