Dunkin'

3.4
449 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13627 Beach Blvd, Jacksonville, FL
32224, United States

Hours

Reviews

3.4
449 reviews
5 stars
180
4 stars
82
3 stars
49
2 stars
26
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude behavior and lack of training.

Speed of Service

Consistently noted as slow, with many customers experiencing long wait times in both drive-thru and in-store.

Food Quality

Inconsistent food quality; some customers enjoyed their orders while others received incorrect or cold items.

Cleanliness

Reports of cleanliness issues, including dirty tables and unsanitary conditions.

Product Availability

Frequent complaints about being out of popular items, including donuts and specific drink ingredients.
  • AD
    Azhar Din
    Nov 8, 2025
    1.0
    Rude employees. Worst customer service. Charged for 3 donuts when I ordered 2. Asked for a refund of 1 donut he said to come tomorrow. They definitely need training for better behavior and customer service.
  • DW
    debbie welch
    Nov 1, 2025
    1.0
    I asked for extra ice. I got hardly no ice, so I politely asked for more. The lady returned with ice crammed into my cup that I had to pour some out because there were big chucks of ice that I couldn't even put the straw in. My husband's hot latte didn't have his equal in it which we asked for some to be put in
  • MM
    Marina Maxfield
    Oct 14, 2025
    5.0
    Prompt friendly service. Was out of what I wanted but they offered substitutes.
  • AJ
    Anderson “Gator 1245” Joshua
    Aug 30, 2025
    5.0
    The 2 guys, one from New York, 1 from Jacksonville.Today blew me away with the best customer service.I've ever had in my life at a drive through.I had to give these guys 5 stars.Whoever owns this location should do whatever they can to keep these guys.They are great friendly and plain ole GREAT!
  • KK
    Kool kat
    Aug 29, 2025
    2.0
    Employees definitely need more training on customer service. The moment I walked in the store there was cussing and loud banter towards another customer, kind of unpleasant but they lowkey don’t get paid enough in this economy lol. The food is nice tho so it’s not entirely bad. It’s kind of a bit awkward waiting and I hate when the atmosphere is like that.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 13627 Beach Blvd, Jacksonville, FL?

Dunkin' at 13627 Beach Blvd, Jacksonville, FL is open every day from 5:00 AM to 7:00 PM.

Does Dunkin' in Jacksonville, FL offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.