Dunkin'

3.5
365 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
11857 San Jose Blvd, Jacksonville, FL
32223, United States

Hours

Reviews

3.5
365 reviews
5 stars
178
4 stars
41
3 stars
25
2 stars
17
1 star
104

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, particularly during busy hours.

Order Accuracy

Many reviews highlighted issues with incorrect orders and substitutions, leading to customer frustration.

Staff Friendliness

While some customers praised individual staff members for their friendliness, others noted a lack of warmth and professionalism from the team.

Management Issues

Several reviews pointed to poor management and staffing decisions, contributing to the overall negative experience.

Product Quality

Feedback on food and drink quality was mixed, with some customers enjoying their items while others received poorly made or incorrect orders.
  • PM
    P Mcphee
    Jan 3, 2026
    5.0
    Drive up
  • SG
    scotty GQ Gold
    Dec 23, 2025
    5.0
    They didn’t have the Mabel bars with barbarian cream in them.
  • PA
    Paige Arcuri
    Dec 22, 2025
    1.0
    I waited 20 minutes in the drive thru for a mobile order. They ran out of bagels but couldn’t give me a refund since I used the app. They asked if they could get me something else, I asked for a ham breakfast sandwich. Got a sausage sandwich lol
  • HR
    Holli Rumsey
    Nov 21, 2025
    5.0
    The staff is so friendly and welcoming!
  • UU
    ULTRA-x
    Nov 13, 2025
    2.0
    This location is hard to get to coming from the south side of the road, I had to wait 20 minutes to get into the parking lot, waited 10 mins to order because the line was long, just to get told we’re out of the one thing I sat and waited 30 minutes for. I am extremely disappointed in this location.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Jacksonville, FL?

Dunkin' in Jacksonville, FL is open Monday to Saturday from 5:00 AM to 8:00 PM, and Sunday from 6:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.