Dunkin'

3.8
686 reviews
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Business Details

3930 Sunbeam Rd, Jacksonville, FL
32257, United States
(904) 262-8775
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3930 Sunbeam Rd, Jacksonville, FL
32257, United States

Hours

Reviews

3.8
686 reviews
5 stars
343
4 stars
125
3 stars
64
2 stars
38
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

There are numerous complaints about rude staff and poor customer service, with some customers feeling ignored or treated disrespectfully.

Order Accuracy

Many customers reported issues with incorrect orders and a lack of communication regarding unavailable items.

Cleanliness and Quality

Several reviews mention unsanitary conditions and concerns about the freshness of food items, particularly donuts.

Staff Attitude

While some customers praised friendly staff, others noted a lack of enthusiasm and professionalism among employees.

Operational Issues

Customers expressed frustration with inconsistent hours of operation and long wait times, particularly in the drive-thru.
  • MR
    Madeline Ridgeway
    Jan 5, 2026
    1.0
    Drive through is down, instead of disabling mobile ordering like a normal place would do, they don’t have anything advising of this until you physically reach the drive through. So if you preordered drive-through pickup because you have a sleeping child in the car or other reason you can’t get out, you are out of luck and the people inside were rude about it on top of that.
  • SS
    Sean
    Jan 4, 2026
    5.0
    Tasty food, clean, and friendly staff. The donut tote was cute and my cousin loved it.
  • MC
    Mike Carroll
    Jan 2, 2026
    1.0
    Hours of operation say they're open but all the lights are off and the front door is locked. Employees in there. Are you open or not?
  • M4
    Mej 4K
    Dec 16, 2025
    1.0
    I would only come here in the mornings because it’s near my work place but I’ve never had a good experience in any of my visits. Always inconsistent in their flavors and time management. Employees look like they don’t wanna be there, which I understand.. for the most part they’re always busy and stuck with obnoxious school kids but I’ve been to busier places that move more efficiently and provide better customer service with less workers. There’s definitely no employee chemistry here and there’s a visible lack of supervision. I think managers forget that their employees reflect on them so I definitely put fault on the higher ups here as well. Hope to see a change soon.
  • SM
    Susan Masloff
    Dec 14, 2025
    1.0
    I ordered donuts and paid for them to be picked up the next day. When I arrived to pick them up they had none. They don’t seem to even care about the customer.
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Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' Jacksonville on weekdays?

Dunkin' Jacksonville at 3930 Sunbeam Rd is open from 5:00 AM to 8:00 PM Monday through Friday.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.