Brand Certified
Dunkin'
3.8(689 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
3930 Sunbeam Rd, Jacksonville, FL
32257, United States
Certified by Dunkin' • Feb 22, 2026
(904) 262-8775
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.8
689 reviews
5 stars
344
4 stars
125
3 stars
65
2 stars
39
1 star
116
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude staff and poor communication.
Order Accuracy
Numerous customers reported issues with incorrect orders and lack of attention to detail, leading to dissatisfaction.
Cleanliness
Several reviews mentioned unsanitary conditions and a lack of cleanliness in the store, particularly regarding coffee pots and donuts.
Product Availability
Customers expressed frustration over items being out of stock or unavailable, particularly during peak hours.
Staff Attitude
There are mixed reviews about staff attitude, with some praising friendly service while others noted a lack of enthusiasm and professionalism.
- RDRo DavisJan 12, 20262.0Went for a cup of hot Coffee ☕. No Coffee. "We're out". I love you Dunkin. No matter what. But after COVID, it's getting tougher to find a quality cup.
- MRMadeline RidgewayJan 5, 20261.0Drive through is down, instead of disabling mobile ordering like a normal place would do, they don’t have anything advising of this until you physically reach the drive through. So if you preordered drive-through pickup because you have a sleeping child in the car or other reason you can’t get out, you are out of luck and the people inside were rude about it on top of that.
- SSSeanJan 4, 20265.0Tasty food, clean, and friendly staff. The donut tote was cute and my cousin loved it.
- MCMike CarrollJan 2, 20261.0Hours of operation say they're open but all the lights are off and the front door is locked. Employees in there. Are you open or not?
- M4Mej 4KDec 16, 20251.0I would only come here in the mornings because it’s near my work place but I’ve never had a good experience in any of my visits. Always inconsistent in their flavors and time management. Employees look like they don’t wanna be there, which I understand.. for the most part they’re always busy and stuck with obnoxious school kids but I’ve been to busier places that move more efficiently and provide better customer service with less workers. There’s definitely no employee chemistry here and there’s a visible lack of supervision. I think managers forget that their employees reflect on them so I definitely put fault on the higher ups here as well. Hope to see a change soon.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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