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Dunkin'

3.7
(692 reviews)

Business Details

(904) 801-3991
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4419 Southside Blvd, Jacksonville, FL
32216, United States

Hours

Reviews

3.7
692 reviews
5 stars
356
4 stars
109
3 stars
53
2 stars
41
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and welcoming staff, there were numerous complaints about rude service and mistakes with orders.

Order Accuracy

Several reviews highlighted issues with incorrect orders and forgotten items, leading to customer frustration.

Quality of Food and Drinks

Customers enjoyed the quality of the coffee and donuts, but there were complaints about stale items and poorly made drinks.

Cleanliness

There were mixed reviews regarding cleanliness, with some customers noting dirty restrooms and others praising the overall cleanliness of the location.
  • PL
    Pamela Leggett
    Feb 11, 2026
    5.0
    Narissa and her crew are always delivering greatness here! Thanks for having delicious treats for me to share with my godson!
  • SE
    Sheena E
    Jan 30, 2026
    5.0
    They have the BEST Chai Tea Latte hot or iced 😋
  • AP
    Antonio Pineda
    Jan 21, 2026
    5.0
    I love coming to Dunkin on soutside in the mornings. The staff is always so friendly and welcoming and the food always comes out hot and fresh. I highly recommend stopping by this Dunkin. Thank you all to the amazing staff for making every visit wonderful and welcoming.
  • JM
    Joan MILLER
    Jan 11, 2026
    1.0
    Omg almost $8 for a large HOT latte. It was room temp and so sweet. I couldn't drink it. It tasted horrible. It tasted fake even.
  • CC
    Cassabella Cleaning
    Dec 29, 2025
    1.0
    Personally I go to this Dunkin every day due to it being less than a mile from my home. The attitude’s here switch up daily. Narissa is not good for business or aware of how The food industry works, whether fast food, whether they’re dining in. Some days they make their cold foam and others they just use the same whipped cream. You can get in the store which defeats the purpose of me going to a coffee shop. The last two days I’ve went here. They have forgot my cold foam. There are other days. I’ve had to turn around from work just to get items they forgot to put in the bag. With that being said, we all make mistakes and have opportunities to correct them. I took my child in on the weekend to pick out donuts and he did not like them and just as if in any food industry, all I asked was for them to switch them out and all I heard was about the policy. Now remind you I go here everyday and on this day I spent $30 not to mention every other day I also spend money.So I asked her if she could grab a manager and she told me no that’s just the policy. Whether the policy or not, I asked for a manager and did not receive one and second I’ve worked food industry for years before if a customer doesn’t like something it’s OK to switch it out and if you don’t have the authority just grab the manager I asked for. I mean they do throw away all the donuts at the end of the night so for principal to make a small child happy I personally would have switched them out. I would have rather a manager tell me no that’s someone who didn’t even try to make the customer happy. I just walked away because I don’t wish to treat people how they do.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Jacksonville, FL?

Dunkin' in Jacksonville, FL is open from 5:00 AM to 9:00 PM Monday through Saturday, and from 5:00 AM to 8:00 PM on Sunday.

Does this Dunkin' location offer delivery or pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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