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Dunkin'

3.7
(764 reviews)

Business Details

(904) 296-6022
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7171 Phillips Highway, Jacksonville, FL
32256, United States

Hours

Reviews

3.7
764 reviews
5 stars
376
4 stars
117
3 stars
78
2 stars
53
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor service.

Order Accuracy

Many customers experienced issues with incorrect orders and drinks not made as requested.

Food Quality

While some customers enjoyed the food and drinks, others reported issues with freshness and preparation.

Atmosphere

The atmosphere is generally appreciated, with some noting a friendly environment, but others mentioned unprofessional behavior from staff.
  • JT
    Jeff Tinkle
    Feb 15, 2026
    5.0
    This location is a great location with an amazing manager and staff. My only feedback is to not put donuts together that have frosting on them in the same bag, if you cannot use a flat box. When you see a mixture of donuts, they are usually for different people. My one family member doesn’t want chocolate frosting on her maple doughnut or her cake doughnut. Yet all 3 were thrown into a bag together with the brownie batter on top and upside down. The staff should just take time to think through what they’re putting in the bag. Thank you. I’ll definitely be back because this is a great location, just like the one on Southside at Tinseltown. The best 2 in town.
  • PM
    P Mcphee
    Jan 3, 2026
    5.0
    Drive thru
  • AA
    Arundeep Mittra (Aaron)
    Nov 14, 2025
    3.0
    This location was a bit disappointing. Day 1 we had to place orders at the counter due to some last minute changes from 11 of us. Orders were ok, but the guy behind the counter felt like we asked for his kidney when we asked for drink cup holders. Dat 2 and 3 were ok, we did mobile orders. Same crew but no recognition or thanks or anything. The orders were about $100 3 days in a row.
  • JW
    Jessica Wilcox
    Nov 11, 2025
    5.0
    I use to always go to this store. I moved to another state came back to this store.
  • TM
    Todd “Magick72”
    Oct 15, 2025
    4.0
    I've been going to this location every day through the week for the last 4 months. I get the same thing. Medium UNSWEET iced tea and sesame bagel with butter. Most days they burn the bagel some days it's barely hot bread. I don't say anything about it usually because nobody cares about the customer anymore.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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