Dunkin'

3.6
818 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6999 Merrill Rd, Jacksonville, FL
32277, United States

Hours

Reviews

3.6
818 reviews
5 stars
374
4 stars
134
3 stars
90
2 stars
48
1 star
172

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff.

Order Accuracy

Numerous reviews mention frequent issues with incorrect orders, leading to customer frustration.

Speed of Service

Customers frequently complain about long wait times, especially in the drive-thru, impacting their overall experience.

Product Quality

There are mixed reviews regarding the quality of food and drinks, with some customers noting a decline in freshness and taste.

Staff Friendliness

While some customers praise individual staff members for their friendliness, overall staff demeanor is often described as unprofessional.
  • DW
    Dusty Winterrowd
    6 days ago
    5.0
    Everyday activity!!
  • BR
    Belinda Robinson
    Nov 13, 2025
    1.0
    I placed an order in the drive through this morning and my total was $11 and some change. They scan my card for $21 and some change for the wrong order. While waiting for my correct order the lead tells the associate im holding up the line🙄. Instead of refunding my card the lead refunded cash and only gave me back about $.77 in change. When I drove off and checked the original charge on my bank account I realized they still owe me about $11. I called the store the same lead got on the phone argued and stated she gave me back cash not change. Then I told her no you only handed me change. I told her I understand your job is hectic in the mornings but you over charged me $11, she then said Im sorry and didn't bother to offer compensate me the money due🙄 at that point I was over it. Very unprofessional drive through service.
  • SH
    Sir Handz
    Nov 1, 2025
    1.0
    Dry donuts always
  • NS
    Nebiyu Sibhatleab
    Oct 18, 2025
    2.0
    They slow always have a line. Don’t come here unless you want to chill lol
  • LL
    Lindsey LeClair
    Oct 10, 2025
    5.0
    Karina is a great friendly worker has good energy and makes excellent drinks!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 6999 Merrill Rd, Jacksonville, FL?

Dunkin' in Jacksonville operates from 5:00 AM to 8:00 PM Monday through Saturday, and from 6:00 AM to 8:00 PM on Sundays.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.