Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
818 reviews
5 stars
374
4 stars
134
3 stars
90
2 stars
48
1 star
172
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff.
Order Accuracy
Numerous reviews mention frequent issues with incorrect orders, leading to customer frustration.
Speed of Service
Customers frequently complain about long wait times, especially in the drive-thru, impacting their overall experience.
Product Quality
There are mixed reviews regarding the quality of food and drinks, with some customers noting a decline in freshness and taste.
Staff Friendliness
While some customers praise individual staff members for their friendliness, overall staff demeanor is often described as unprofessional.
- DWDusty Winterrowd6 days ago5.0Everyday activity!!
- BRBelinda RobinsonNov 13, 20251.0I placed an order in the drive through this morning and my total was $11 and some change. They scan my card for $21 and some change for the wrong order. While waiting for my correct order the lead tells the associate im holding up the line🙄. Instead of refunding my card the lead refunded cash and only gave me back about $.77 in change. When I drove off and checked the original charge on my bank account I realized they still owe me about $11. I called the store the same lead got on the phone argued and stated she gave me back cash not change. Then I told her no you only handed me change. I told her I understand your job is hectic in the mornings but you over charged me $11, she then said Im sorry and didn't bother to offer compensate me the money due🙄 at that point I was over it. Very unprofessional drive through service.
- SHSir HandzNov 1, 20251.0Dry donuts always
- NSNebiyu SibhatleabOct 18, 20252.0They slow always have a line. Don’t come here unless you want to chill lol
- LLLindsey LeClairOct 10, 20255.0Karina is a great friendly worker has good energy and makes excellent drinks!
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 6999 Merrill Rd, Jacksonville, FL?
Dunkin' in Jacksonville operates from 5:00 AM to 8:00 PM Monday through Saturday, and from 6:00 AM to 8:00 PM on Sundays.
Does this Dunkin' location offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services.
What types of meals are served at this Dunkin'?
This Dunkin' serves breakfast, brunch, and lunch.
Can I order ahead through a mobile app at this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android.
What specialties and food items can I find at this Dunkin'?
This location specializes in espresso, coffee, donuts, breakfast sandwiches, and tea, with over 50 varieties of donuts and many premium beverages.
Does this Dunkin' have a drive-thru?
Yes, this Dunkin' location has a drive-thru for convenient service.
Are there any nearby places I can visit before or after grabbing coffee at Dunkin'?
Yes, nearby places include Shred Nations for shredding services, The UPS Store 1490 for printing and shipping, and the Obbatero’s Botanica, a botanical garden, which you might enjoy visiting before or after your coffee.
Can customers access fitness or wellness services near this Dunkin'?
Yes, fitness centers like Curves and Chuze Fitness, as well as wellness providers such as Bodies Knead Massage Therapy, are nearby for after-coffee workouts or relaxation.
What family-friendly or community establishments are near this Dunkin' location?
Nearby family-friendly and community places include Holy Spirit Ministries (a church), Fun Net Arcade for entertainment, and Global Development Project Kenya, a charity organization.
How can I contact Dunkin' at this location for inquiries or orders?
You can contact this Dunkin' at the phone number +1 904-743-0300 or visit their website for more information.