Brand Certified
Dunkin'
3.3(150 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
6999 Merrill Rd, Jacksonville, FL
32277, United States
Certified by Dunkin' • Feb 22, 2026
(904) 743-0300
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.3
150 reviews
5 stars
66
4 stars
20
3 stars
11
2 stars
6
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, leading to a negative experience.
Order Accuracy
Frequent complaints about incorrect orders and poor attention to customer requests.
Food Quality
Several reviews mentioned cold or stale food items, with a decline in product quality noted.
Service Speed
Customers experienced long wait times in both drive-thru and in-store, contributing to frustration.
Positive Staff Interactions
Despite negative feedback, some customers praised specific staff members for their friendliness and excellent service.
- JWJace Wilder1 day ago3.0Best donut!
- ARAngeliz Rodriguez2 days ago5.0I visit this location almost everyday. It can be a bit busy here in the mornings but my orders are usually ready in a timely manner. Staff is helpful and attentive.
- BGBriana GreeneFeb 5, 20261.0Whoever was at the register this morning just need to quit . Cause if I get the same energy tomorrow I will call the better business bureau because obviously something is going on and Dunkin needs help
- CMcharles milfordJan 24, 20264.0Person at the window was short...you can tell something happened that frustrated...unfortunately she didn't know how to keep her cool...but I got o the window and Jase was as cool as a cucumber! After waiting for 10 minutes and frustrated...when we got to the window this man made this experience great
- FTFrederic ThoborJan 24, 20261.0Hello, I am writing to report an issue I experienced during my visit to your location. I purchased six stuffed croissants. When I received the order, the food was cold. I politely informed the employee and asked for it to be toasted again. However, the same cold food was given back to me without being properly reheated. This was disappointing, especially after clearly explaining the issue. I expect hot food to be served as advertised and better attention to customer concerns. I hope this matter can be addressed to prevent similar situations in the future
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 6999 Merrill Rd, Jacksonville, FL?
Dunkin' in Jacksonville operates from 5:00 AM to 8:00 PM Monday through Saturday, and from 6:00 AM to 8:00 PM on Sundays.
Does this Dunkin' location offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services.
What types of meals are served at this Dunkin'?
This Dunkin' serves breakfast, brunch, and lunch.
Can I order ahead through a mobile app at this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android.
What specialties and food items can I find at this Dunkin'?
This location specializes in espresso, coffee, donuts, breakfast sandwiches, and tea, with over 50 varieties of donuts and many premium beverages.
Does this Dunkin' have a drive-thru?
Yes, this Dunkin' location has a drive-thru for convenient service.
Are there any nearby places I can visit before or after grabbing coffee at Dunkin'?
Yes, nearby places include Shred Nations for shredding services, The UPS Store 1490 for printing and shipping, and the Obbatero’s Botanica, a botanical garden, which you might enjoy visiting before or after your coffee.
Can customers access fitness or wellness services near this Dunkin'?
Yes, fitness centers like Curves and Chuze Fitness, as well as wellness providers such as Bodies Knead Massage Therapy, are nearby for after-coffee workouts or relaxation.
What family-friendly or community establishments are near this Dunkin' location?
Nearby family-friendly and community places include Holy Spirit Ministries (a church), Fun Net Arcade for entertainment, and Global Development Project Kenya, a charity organization.
How can I contact Dunkin' at this location for inquiries or orders?
You can contact this Dunkin' at the phone number +1 904-743-0300 or visit their website for more information.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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