Brand Certified
Dunkin'
3.9(686 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
7818 Normandy Blvd, Jacksonville, FL
32221, United States
Certified by Dunkin' • Feb 22, 2026
(904) 379-7986
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.9
686 reviews
5 stars
378
4 stars
105
3 stars
61
2 stars
38
1 star
104
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional, particularly during busy hours.
Order Accuracy
Many customers reported frequent issues with incorrect orders, including missing items and wrong drink preparations.
Cleanliness
Several reviews mentioned unsanitary conditions in the store, including dirty counters and tables, which negatively impacted the overall experience.
Speed of Service
Customers consistently complained about slow service, especially in the drive-thru, with long wait times reported.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and excellent service.
- CBCassandra BrownleeFeb 16, 20265.0The best Dunkin — they know me AND my order I stop at this Dunkin’ almost every day, and the staff here is seriously amazing. Half the time when they come on the speaker to take my order, I don’t even have to say it — they already know me and what I want. That kind of service and consistency is hard to find. What really made this location my favorite is how they take care of you even when something is out. When my seasonal flavor ran out, the staff recommended something new they knew I would love… and they were 100% right. Now it’s my go-to order every time: Large iced Caramel Craze Signature Latte + extra shot of espresso + add butter pecan + Almond Milk It’s perfect, and they make it right every time. Friendly, welcoming, and always dependable — the girls here are the best. Highly recommend this location!
- SKSophia KazalehJan 16, 20261.0Why do I have to answer the TIP question for drive thru donuts? The worse donuts ever. Drove thru at 10:00 AM. The donuts had to be from the day before. It fresh at all.
- MWMark WhiteJan 11, 20261.0Extremely poor service went in at 1-11-26 8:37 am for a door dash waited 15 mins I ask the shift lead about the the order she proceeded to tell me I can wait she works door dash and waits all the time she was loud and rude and to me abd yelled dont t come back she was very unfriendly and shouldn’t be in management I will be sending voice recording and pictures to cooperate office
- HHHedolita HamiltonJan 5, 20262.0Went in to order coffee and 6meal deal. Place was nasty..counter was filthy empty cup was o top of the counter. And across counter where they making our special coffee was filthy too . I normally go to drive through..so this particular day I decided to go inside. But boy I was shocked how filthy this place..
- MMMitchell MooreJan 5, 20263.0So there policy's are crap I choose to bring my own cup to ask for water on a long shift on top of ordering food and coffee and they still want to charge you as though you bought a full cup of water , something that cost less than 2cents they want to charge 1.06 no thank you , do better dunkin
Frequently Asked Questions About Dunkin'
What are the operating hours for this Dunkin' location in Jacksonville, FL?
The Dunkin' at 7818 Normandy Blvd in Jacksonville, FL is open Monday through Saturday from 4:00 AM to 8:00 PM, and Sunday from 6:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What kind of food and drinks can I get at Dunkin'?
Dunkin' serves coffee, espresso, breakfast sandwiches, donuts, tea, and a variety of baked goods with meals available for breakfast, lunch, and brunch.
Are there any seasonal drinks available at this Dunkin'?
Yes, during the holiday season, you can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher at this Dunkin'.
Can I order ahead using a mobile app for faster service at this Dunkin'?
Yes, you can order ahead via the Dunkin' mobile app, available on iOS and Android, for a quick grab and go experience or use the drive-thru service.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location has a drive-thru for convenient service.
Which nearby gas stations can I visit near Dunkin' at 7818 Normandy Blvd?
Nearby gas stations include Circle K, Mobil, Exxon & Mobil Stations, RaceTrac, and Shell, all offering convenience stores and some have coffee shops as well.
Are there other coffee shops near this Dunkin' location?
Yes, nearby coffee shops include another Dunkin', 7 Brew Coffee, and RaceTrac which also serves coffee.
What financial services are available near this Dunkin' in Jacksonville?
Nearby financial services include Bitcoin Depot, Bank of America Financial Center and ATMs, CoinFlip Bitcoin ATM, and Rapid Auto Loans.
What other types of businesses and services are close to this Dunkin'?
Nearby businesses include UPS Access Point (shipping services), Normandy Lake Dentistry, Value Pawn and Jewelry, various gas stations, and The Arena music venue.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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