Dunkin'

3.9
670 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7818 Normandy Blvd, Jacksonville, FL
32221, United States

Hours

Reviews

3.9
670 reviews
5 stars
370
4 stars
105
3 stars
59
2 stars
36
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with instances of rude staff and long wait times.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

Inconsistent food quality, with reports of cold or stale items, particularly bacon and donuts.

Cleanliness

Concerns about cleanliness in the establishment, including dirty tables and counters.

Staff Friendliness

Some positive feedback on friendly staff, but this was overshadowed by negative experiences reported by others.
  • TA
    Theresa Adams
    Nov 6, 2025
    5.0
    Had to get my coffee
  • JR
    Jay Redford
    Oct 24, 2025
    5.0
    Excellent
  • FB
    First Coast Breakers
    Oct 13, 2025
    5.0
    Great fast fresh
  • JG
    Jaz G
    Oct 9, 2025
    2.0
    If someone asks you to leave a review for a place, make sure you remain professional and maintain a positive attitude. My coffee accidentally slipped off the counter, and my husband and I immediately cleaned it up ourselves. We even asked for a towel to help since the staff seemed busy. However, I was told I needed to pay again for a replacement coffee—even though the spill happened inside the store. The cashier seemed confused about why I would want my drink remade. Overall, the experience was disappointing and reflected a lack of awareness and customer service from the staff.
  • CB
    Christina Bauer
    Sep 25, 2025
    1.0
    I just don’t get how you can serve cold bacon and then tell me it’s suppose to be that way!!!! Room temperature is not warm, it’s cold!!! It’s just gonna grow bacteria and selling it to customers is mind boggling to me!!!! They need to shut it down and put something else there!! Why not build a new one with better staff as well, just no hey how are you nothing just blah. Here’s your total and food, no emotions and the snacking bacon don’t bother!!! Please fix it Dunkin cause this location can use the help, now I have to find another one cause that one isn’t where it’s at!!

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Jacksonville, FL?

The Dunkin' at 7818 Normandy Blvd in Jacksonville, FL is open Monday through Saturday from 4:00 AM to 8:00 PM, and Sunday from 6:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.