Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported poor service, including rude staff and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
Numerous reviews highlighted issues with food quality, including undercooked items, incorrect orders, and stale products.
Cleanliness
Several customers noted cleanliness issues, including dirty dining areas and unsanitary conditions.
Management Issues
Feedback indicated problems with management, including poor staff training and lack of responsiveness to customer complaints.
Positive Changes
Some reviews mentioned improvements in service and quality under new management, suggesting a potential turnaround.
MB
Michael Bush
Jan 26, 2026
5.0
Loved my breakfast croissant and my coconut caramel coffee!
AZ
Arun Zapata
Jan 24, 2026
1.0
Awful! Avoid going to this Dunkin donut in Beachwood blvd. I always ask for little ice and the guy who I assume is the owner makes the drink full of ice. The last time I asked doubled cold foam which I paid for and he gave me regular amount foam. I said to the guy, “I paid for double cold foam!”and he said in my face that was doubled the foam 🙄.
I compared the foam to amount to a different location and they gave me for what I paid for.
I won’t give my hard earned money to this store anymore.
SC
Samia’s Life corner
Jan 13, 2026
5.0
I’ve been a Dunkin’ customer for many years, and it has always been my go-to place for coffee and quick bites. The quality is consistent, the coffee tastes great every time, and the staff is usually friendly and efficient. Dunkin’ feels familiar and reliable, which is why I keep coming back. Thank you for being part of my daily routine for so long!
BR
Britney Robinson
Jan 11, 2026
1.0
At 5:30 am, I went to Dunkin' and placed an order for a black coffee with cream and sugar on the side, as well as a macchiato with two extra pumps of caramel. Upon observing the preparation of my macchiato, I noticed the addition of whipped cream and decided to forego the caramel due to concerns about the drink's accuracy. The barista reacted argumentatively when I mentioned my concerns, so I shared my experience of working at Dunkin' for over a year and the proper way to prepare a macchiato. Despite this, I chose to take the coffee and avoid further discussion. Regrettably, my black coffee was also prepared incorrectly with cream, despite my specific instructions. I am very disappointed and will not be returning to this Dunkin' location.
JP
Jacklyn perez
Dec 2, 2025
1.0
Went there to buy a frozen coffee and a cookie butter cloud latte and spend 14 bucks the frozen coffee was good and my daughter didn't like the cookie butter latte I asked the worker of he can change the drink and I was told no. So I told him he if he can add sugar and he said yes but the drink was still nasty. We will never go back to this location. Customer service sucks we were never greeted properly.