Dunkin'

3.5
412 reviews
Decked Out Lattes
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Business Details

116 Oakleaf Village Pkwy, Jacksonville, FL
32244, United States
(904) 778-0700
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
116 Oakleaf Village Pkwy, Jacksonville, FL
32244, United States

Hours

Reviews

3.5
412 reviews
5 stars
183
4 stars
74
3 stars
38
2 stars
19
1 star
98

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported consistently slow service, especially in the drive-thru, with long wait times and orders taking too long to fulfill.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong drinks, leading to customer frustration.

Staff Attitude

Feedback varied on staff demeanor; while some praised friendly service, others noted rudeness and unprofessional behavior from employees.

Product Quality

Customers expressed dissatisfaction with the quality of food and drinks, mentioning stale items and poorly made beverages.

Cleanliness

Some reviews pointed out cleanliness issues, including unpleasant odors and maintenance problems in the dining area.
  • KY
    Kelly Yarbrough
    Nov 3, 2025
    5.0
    My favorite dunkin. Literally the sweetest people working there. And my maple bacon on English muffin is actually really good. Thank yall 💓
  • LT
    L T
    Nov 2, 2025
    1.0
    Slow service and they are always out of items. if you place an order online, you get what they give you, not what you ordered. Instead of telling you that an item is out, they'll just put whatever in the bag. Very bad service.
  • LL
    Levi Lottinville
    Oct 31, 2025
    1.0
    The wrong order was put in my bag. When I tried to get a redelivery they canceled the order.
  • ME
    Melissa Espaillat
    Sep 27, 2025
    2.0
    I always used to come to this Dunkin but I haven’t been to it in a couple of weeks. The drive through is very slow as mentioned in previous reviews. I have previously experienced very slow service at this Dunkin before. Today I purchased a small original iced coffee with almond milk 2 pumps of hazelnut & 2 pumps of caramel swirl, the color was way off and it tasted horrible. The drive through person didn’t welcome me at the through nor at the window.
  • RN
    Ryan Norman
    Sep 27, 2025
    1.0
    Slowest service on a Saturday afternoon at 2:00 we were there almost 20 minutes inside after backing out of the drive thru that did not move waiting on 2 frozen coffees.
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Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Jacksonville, FL?

This Dunkin' is open Monday through Saturday from 5:00 AM to 9:00 PM, and on Sundays from 6:00 AM to 9:00 PM.

What types of meals are served at Dunkin' in Jacksonville?

Dunkin' serves breakfast, lunch, and brunch.