Dunkin'

3.8
592 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5555 Roosevelt Blvd, Jacksonville, FL
32244, United States

Hours

Reviews

3.8
592 reviews
5 stars
291
4 stars
109
3 stars
61
2 stars
33
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and efficiency, others are reported to be rude and unprofessional.

Order Accuracy

Numerous complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Cleanliness

Some customers noted that the store is clean and well-maintained, while others reported unsanitary conditions.

Speed of Service

Many customers appreciated the quick service, especially in the drive-thru, although there were instances of long wait times.

Product Quality

Mixed reviews on food and drink quality, with some customers enjoying their orders while others reported issues like burnt items or incorrect flavors.
  • TP
    Tiaa Pierre
    Nov 10, 2025
    5.0
    I’ve been to this Dunkin’ multiple times, mainly in the mornings, and I’ve also gone twice at night. The night crew is one of the best Dunkin’ teams I’ve ever received service from! My order was fresh, the drink was amazing, and the customer service—especially from the cashier Aaliyah was excellent. I’ll definitely be returning tomorrow!
  • TW
    Tim Walker
    Nov 9, 2025
    1.0
    Snackn bacon way undercooked got 3 donuts they threw all upside-down in a bag frosting all over inside of bag not on donuts now
  • TV
    Terra Vonn
    Nov 7, 2025
    1.0
    This location has some of the rudest employees, and coffee orders are wrong most of the time. I’d avoid the afternoon shift if you want to not waste money or time.
  • PC
    Patrice Cohen-Benshushan
    Oct 15, 2025
    4.0
    Typical good service
  • SM
    Shar Mar
    Oct 10, 2025
    5.0
    This Dunkin exceeded my expectations. I made a mobile order and didn’t have to wait long. When I pulled in to the drive thru they were already ready and waiting with my drink, and my drink had extra sprinkles that other Dunkin’s have never given me for the same order. The drive thru server was also pleasant and cheerful. Pleasant experience.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Jacksonville, FL?

Dunkin' in Jacksonville is open from 4:00 AM to 8:00 PM Monday through Saturday, and from 6:00 AM to 8:00 PM on Sundays.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' location offers both delivery and curbside pickup services.