Dunkin'

Reviews

• CK

  Cortney Kipp

  1 day ago
  1.0
  We came through the drive thru for an extremely simple order: two identical $5 meals and one shot of espresso. When we reached the window, our total was over $21, which immediately raised concern. The gentleman at the window was professional and began calmly going line by line through the order to identify the issue—no problem there. Then the manager, Lexie/Alexis (unsure of the exact name), abruptly stepped in with a visibly hostile attitude and took over the interaction. She repeatedly questioned us about a croissant that we did not order. We clearly and calmly stated multiple times that we never ordered a croissant and did not want one. Instead of simply removing the incorrect item and resolving the issue, her demeanor became increasingly aggressive. Rather than listening, she continued to challenge us over the same item, as if our repeated, clear responses were somehow unacceptable. Ultimately, instead of fixing the mistake, she escalated the situation and refused us service entirely. This should have been an effortless correction. If a customer states they never ordered an item, basic common sense dictates that it should be removed. Two $5 meals and an extra shot of espresso—that is all we ordered, and that was stated repeatedly. The manager’s behavior was unprofessional, unnecessary, and completely unacceptable. She made the situation far worse than it ever needed to be and reflected extremely poorly on the business. If this is how paying customers are treated, I can only imagine how uncomfortable and hostile the work environment must feel for employees as well.
• MR

  minibike rehab

  1 day ago
  1.0
  Avoid this place like the plague. Worst dunking ever. Wrong order manager flipps out and we walked away with no refund 😑
• JL

  Jessica Lumpkin

  3 days ago
  5.0
  Went to this Dunkin today and a young man made my drink. It’s prob one of the best coffees I’ve ever had! He was so kind also. Great experience delicious coffee it makes for a great day. So thank you to the nice young man that served me today!
• JU

  Juicy Unique

  Dec 27, 2025
  1.0
  I don’t know what it is about Jacksonville and these stores that shuts down everything a hour before closing but it’s aggravating it says store close at 8 I go to get coffee and sandwich at 7 they say everything shut down
• JA

  John Angel

  Dec 6, 2025
  5.0
  Whatever crew you had schedule today was awesome. Great attitude despite being ungodly busy and they had great energy. Took care of me in a timely manner asked all the right questions and were super organized. Thank you

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