Dunkin'

4.1
1010 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jacksonville, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7328 103rd St, Jacksonville, FL
32210, United States

Hours

Reviews

4.1
1,010 reviews
5 stars
618
4 stars
167
3 stars
84
2 stars
37
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude behavior and poor communication.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Cleanliness

Concerns raised about cleanliness in the store and food preparation areas, with some customers noting unsanitary conditions.

Drink Quality

Inconsistent drink quality reported, with some customers receiving poorly made beverages.

Overall Experience

While some customers enjoy the location and service, many express frustration with repeated issues, leading to a divided overall impression.
  • JC
    Jennifer Chacón
    5 days ago
    1.0
    I placed my order and they served everyone who arrived after me. It's a shame that the man who made my bacon snack... gave me whatever he felt like. Disrespectful. Likewise, upon seeing my order, I decided to leave it there. I'm not asking for anything for free; I'm paying for it. Hire people who want to work and provide good service.
  • CM
    charzetta murray
    Dec 2, 2025
    1.0
    This store is a joke went this morning and the hardest working people was the lady at the register the lady at the drive-through window and the cook. The other girls laughed and played it around and didn’t take any of the Customer serious cars were leaving out of the drive-through and the lady at the front register advised them that cars were leaving and they laughed it off. I stood in line and waited over 15 minutes just for a drink and a loaded hash brown. The young girls have no sense of urgency, knowing that it is early morning this store definitely needs people that will pick up the step in the rush-hour early morning traffic
  • SM
    Sarah M-E
    Nov 28, 2025
    1.0
    This has to be the worst drinks I've ever gotten at Dunkin. On my way to a follow-up appointment or I would have went back and definitely asked for a refund. Asked for hot chocolate with whipped cream. I got warm water with a hint of something. Definitely no cream and no hot chocolate! My daughter got a vanilla bean and it was nasty. I don't understand why it's so hard to make these two drinks. I would think a elementary student could do it.
  • DD
    Dajeah
    Nov 26, 2025
    1.0
    Do not eat from here, I DoorDashed food and my food had a dead roach stuck to it. Bag was sealed only could come from the restaurant, very disgusting. I threw the whole order away.
  • VL
    Veronica Look
    Nov 10, 2025
    1.0
    Can forget it the coffee isn't thrown out ever 20 minutes like it use to be back in the day....we were in the lobby it was not even 7pm and the guy working said alright we need to shut the lobby down but than as I drank my coffee and watched from the parking lot he used thesame mop on the bathroom as he did the lobby and let me add never once did he change the water or anything he just barely skimmed the floor and wiped the table with his hands and I promise you that's not sanitary at all... Someone needs to retrain this guy and clean the floors and lobby appropriately. Also I'd like to add they need to make fresh coffee at night instead of using cold cold coffee...I'm shocked at the levels of Dunkin since they probably don't have any edict for hiring people and to think that we all billions of people come through to the 103rd store and we don't even know if we are getting sanitary food items we already know the coffee is old all day long

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' Jacksonville at 7328 103rd St?

Dunkin' Jacksonville is open daily from 4:00 AM to 9:00 PM.

Does Dunkin' Jacksonville offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.