Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Location
Hours
Reviews
4.2
247 reviews
5 stars
169
4 stars
22
3 stars
13
2 stars
17
1 star
26
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on pizza quality; some praised the taste and freshness, while others found it bland or reminiscent of frozen pizza.
Customer Service
Service quality varied; some customers reported excellent and friendly service, while others experienced long wait times and poor communication.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Atmosphere
The dining environment received mixed feedback; some found it casual and inviting, while others noted it was too small or uncomfortable.
Delivery Issues
Delivery service faced criticism for delays and incorrect orders, impacting overall customer experience.
- SBShardena BanksNov 4, 20251.0Got the oven tossed pizza dough, literally the worst pizza you can eat. It taste really cheap considering the fact I paid $23 for just a large pizza. Lil Caesar pizza is better quality than this for the money. Toppings were just thrown on the pizza not sure if it was cooked all the way. The guy that handed me the pizza was very surprised I wanted to look at it before walking out the door like he already knew he made me anything .
- DGDaniel GillamNov 1, 20255.0Serious meat, bbq chicken and mariachi chicken pizzas. All were amazing, one of the best I’ve ever had! Polite staff who were attentive to their customers. The inside was a little smaller than I expected. Several people ahead of me in line but they helped each of us quickly. Definitely recommend!
- DJDee JacksonNov 1, 20255.0This was my first time eating a Donatos pizza. It was very good and I am looking forward to trying some of the other varieties.
- GJGeorge Whitaker Jr.Oct 21, 20251.0Pizza taste like middle school pizza. They delivered the wrong pizza and when we tried to call it took 3 calls to get a hold of a person. Was hung up on twice. Once we did get a hold of someone, they did replace our pizza with no problem.
- WWWanda WarrenOct 20, 20255.0A friend & I had lunch at Donato's in Mandarin last week. The service was great and the sandwiches & salad were excellent. We both agreed we'll be back!
Frequently Asked Questions About Donatos Pizza
What are the regular business hours for Donatos Pizza in Jacksonville, FL?
Donatos Pizza is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to midnight on Friday and Saturday.
Does Donatos Pizza in Jacksonville offer delivery services?
Yes, Donatos Pizza offers delivery, same day delivery, and in-store pickup services.
What types of pizzas is Donatos Pizza known for?
Donatos Pizza is famous for its Thin Crust Pizza and Edge to Edge® toppings, especially their Pepperoni Pizza.
Where is Donatos Pizza located in Jacksonville?
It is located at 9735 Old St. Augustine Road, Jacksonville, FL 32257, USA.
How can I order pizza from Donatos Pizza online?
You can order online through their website at https://www.donatos.com?location=448 or via the Donatos Pizza app available on iOS and Android.
What payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa for payments.
Can I add sides to my order at Donatos Pizza?
Yes, you can add a side for just $5.
Are there any beauty salons near Donatos Pizza where I can visit before or after dining?
Yes, nearby beauty salons include K & M Waxing Center, Solar Nails Jax, Cindy's Cuts, Haute Headz Jax, and Alex Rutten Hair.
What other dining options are near Donatos Pizza on Old St. Augustine Road?
Nearby dining options include Layalina Restaurant and Hookah Lounge, Mad O Seafood, San Jose Deli and Grill, El Castillo Market and Restaurant, and Hala Cafe Mid-East Cuisine.
Are there any fitness or activity centers close to Donatos Pizza?
Yes, nearby fitness and activity centers include Pat Henigan gym, Jacksonville Fitness Academy, Anais Belly Dance Studio, and Slot Cars Raceway & Hobbies for arts and crafts activities.