Dairy Queen (Treat)

3.7
719 reviews

About

Ice Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen (Treat)
7253 103rd St, Jacksonville, FL
32210-6706, United States

Hours

Reviews

3.7
719 reviews
5 stars
311
4 stars
151
3 stars
90
2 stars
43
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and lack of responsiveness.

Cleanliness

Numerous reviews highlighted unsanitary conditions, including dirty drive-thru windows and foul odors.

Product Availability

Customers frequently noted that the location was out of various menu items, leading to disappointment.

Food Quality

Several reviews mentioned issues with food quality, including stale or improperly prepared items.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and enjoyed their food, indicating occasional good experiences.
  • BP
    Brandip Petitt
    Nov 12, 2025
    5.0
    Got a blizzard and chicken and blizzard was great chicken was alright but customer service was great and friendly!
  • CM
    Coral Zendejas Mendez
    Nov 2, 2025
    1.0
    Muy mal servicio todos muy groseros los que atienden la verdad no merecen ninguna estrella
  • JN
    Jeremy N
    Oct 12, 2025
    1.0
    We went to get banana splits and they were out of bananas. It was very disappointing to go DQ and the store not have the ingredients for an item on their menu.
  • YN
    Yvonne Norman
    Oct 8, 2025
    3.0
    Ice cream Delivered Immediately at Drive thru...Took 10 Minutes to get 1 French fry after... People were nice. .Need to Work On Organization
  • PW
    Paige Wright
    Sep 30, 2025
    1.0
    This Normandy Blvd DQ is straight trash. The whole building is falling apart, filthy, moldy, smelling of mildew and sewage in the parking lot. Bullet hole in the window. The staff is hit or miss, but usually a miss with zero customer service, care or personality. They are also always out of everything. Their misty slushy machine has been broken for so long the employee doesn't even know how long. They had no flavored dips except chocolate and strawberry. Out of cotton candy and the new cookie crunch that is advertised all over the building. They gave us melted blizzards, like really melted, and made mine completely wrong and it was gross. Too top out off, This past visit on 9/28, their credit card/ gift card system was still not working right after being down for over a week. My brother paid for his with his debit card and they said it didn't go through so I paid for it with my gift card. They said it didn't go through. They ran it again and ran it for my order, said it didn't go through. Ran my order a second time and only half of it went through so then made me pay for the rest of it with my debit card. Turns out ALL of the transactions went through! They used up all of my $50 gift card and myself and my brother paid for it out of our own accounts as well. I will be going to 103rd Street from now on Response to DQ: The link that you provide does not actually go to anything but your website where we can submit a complaint again for no one to look at it or do anything about it!! DQ obviously does not care about it's restaurants and it's customers. The franchise owner has not contacted me at all!!! This location literally STOLE all the money off my 10 year old son's $50 gift card and no one is returning our money! The best I will probably get is to dispute the $13 I paid from my actual bank account but my poor son's money is gone!! Despicable and disgraceful!

Frequently Asked Questions About Dairy Queen (Treat)

What are the operating hours of Dairy Queen (Treat) in Jacksonville?

Dairy Queen (Treat) is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Fridays and Saturdays.

Where is Dairy Queen (Treat) located?

It is located at 7253 103rd St, Jacksonville, FL 32210-6706, USA.