Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Dairy Queen Grill & Chill
9012 New Kings Rd, Jacksonville, FL
32219-2627, United States
Hours
Reviews
3.5
784 reviews
5 stars
301
4 stars
148
3 stars
108
2 stars
65
1 star
162
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, poor customer service, and rude staff interactions.
Food Quality
Mixed reviews on food quality; some enjoyed the ice cream and certain menu items, while others received cold or improperly prepared food.
Cleanliness
Several customers noted cleanliness issues in the dining area and with food preparation.
Pricing Concerns
Many customers felt that prices were too high for the quality and service received.
Positive Staff Experiences
Some reviews highlighted friendly and helpful staff, particularly praising individual employees for their service.
- BPBobby PattersonNov 15, 20255.0Very friendly staff and they always get the order right
- GMGeorge McCulleyNov 14, 20251.0The worst service I have ever experienced. We order to pick up at 6. Got there 2 mins early and the food wasn't ready until 6:15. We tried over and over to get someone attention but no one would even come. They finally brought it over and they dropped it on the ground. Can't tell you enough to stay away
- GBGeorganna BenjaminOct 30, 20255.0Alexis was amazing!!!!
- KNKarey NolanOct 28, 20251.0I have been calling for hours. My three hotdogs was one for 16:50. I'm just over this shit. I can't anyone for fix it.
- VLVictor LaBooOct 18, 20253.0Check your food before you leave the store everybody , make sure It is made correctly before you leave
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries.
What are the operating hours of Dairy Queen Grill & Chill in Jacksonville, FL?
The restaurant is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill provides a drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible to children?
Yes, the location is family-friendly, welcomes children, and has high chairs available.
Can customers order food online for pickup at this Dairy Queen location?
Yes, customers can place orders online for pickup via the Dairy Queen website.
Where is Dairy Queen Grill & Chill located in Jacksonville?
It is located at 9012 New Kings Rd, Jacksonville, FL 32219-2627, USA.
What special treats is Dairy Queen Grill & Chill known for?
Dairy Queen Grill & Chill is known for Blizzard® Treats, Grillburgers®, soft-serve ice cream cones, shakes & malts, and ice cream cakes from DQCakes.com.
Are there any nearby gas stations close to Dairy Queen Grill & Chill?
Yes, several gas stations including multiple BP locations, Circle K, Mobil, RaceTrac, and Kanagroo Express are nearby, which can be convenient for customers fueling up before or after their visit.
What other fast food options are near Dairy Queen Grill & Chill?
Nearby fast food restaurants include Wendy's, Zaxby's, Waffle House, and Subway, offering a variety of dining choices in the area.
Are there any convenience stores near Dairy Queen Grill & Chill for quick shopping needs?
Yes, convenience stores such as Twice The Ice, Circle K, and Kanagroo Express are close by, providing additional shopping options for customers.