Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Dairy Queen Grill & Chill
9012 New Kings Rd, Jacksonville, FL
32219-2627, United States
Hours
Reviews
3.5
784 reviews
5 stars
300
4 stars
149
3 stars
107
2 stars
65
1 star
163
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, rude staff, and unresponsive management.
Food Quality
While some customers enjoyed the food, others complained about cold or improperly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and issues with food preparation cleanliness.
Staff Friendliness
Despite service issues, some customers praised individual staff members for their friendliness and helpfulness.
Pricing Concerns
Many customers felt that prices were too high for the quality and service received.
- TRTia RuckerDec 28, 20251.0Kelsey was very rude I asked for the egg nog shake she said they were out so I asked what did the have and she rudely vanilla strawberry idk it’s on the sign
- SESherri Thompson EddyDec 21, 20254.0Love the chicken and gravy
- BPBobby PattersonNov 15, 20255.0Very friendly staff and they always get the order right
- GMGeorge McCulleyNov 14, 20251.0The worst service I have ever experienced. We order to pick up at 6. Got there 2 mins early and the food wasn't ready until 6:15. We tried over and over to get someone attention but no one would even come. They finally brought it over and they dropped it on the ground. Can't tell you enough to stay away
- KNKarey NolanOct 28, 20251.0I have been calling for hours. My three hotdogs was one for 16:50. I'm just over this shit. I can't anyone for fix it.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries.
What are the operating hours of Dairy Queen Grill & Chill in Jacksonville, FL?
The restaurant is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill provides a drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible to children?
Yes, the location is family-friendly, welcomes children, and has high chairs available.
Can customers order food online for pickup at this Dairy Queen location?
Yes, customers can place orders online for pickup via the Dairy Queen website.
Where is Dairy Queen Grill & Chill located in Jacksonville?
It is located at 9012 New Kings Rd, Jacksonville, FL 32219-2627, USA.
What special treats is Dairy Queen Grill & Chill known for?
Dairy Queen Grill & Chill is known for Blizzard® Treats, Grillburgers®, soft-serve ice cream cones, shakes & malts, and ice cream cakes from DQCakes.com.
Are there any nearby gas stations close to Dairy Queen Grill & Chill?
Yes, several gas stations including multiple BP locations, Circle K, Mobil, RaceTrac, and Kanagroo Express are nearby, which can be convenient for customers fueling up before or after their visit.
What other fast food options are near Dairy Queen Grill & Chill?
Nearby fast food restaurants include Wendy's, Zaxby's, Waffle House, and Subway, offering a variety of dining choices in the area.
Are there any convenience stores near Dairy Queen Grill & Chill for quick shopping needs?
Yes, convenience stores such as Twice The Ice, Circle K, and Kanagroo Express are close by, providing additional shopping options for customers.