Dairy Queen Grill & Chill

3.7
674 reviews
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Business Details

12405 N Main St #9, Jacksonville, FL
32218-2609, United States
(904) 751-9000
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
12405 N Main St #9, Jacksonville, FL
32218-2609, United States

Hours

Reviews

3.7
674 reviews
5 stars
291
4 stars
141
3 stars
86
2 stars
48
1 star
108

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, unprofessional behavior from staff, and issues with order accuracy.

Food Quality

Many reviews highlighted problems with food freshness, including cold and poorly prepared items, while a few praised specific menu items.

Cleanliness

Several customers noted unpleasant odors and unsanitary conditions in the restaurant.

Pricing Issues

Customers expressed dissatisfaction with high prices and additional charges for modifications, feeling that the value did not match the cost.

Customer Experience

Mixed feedback on customer service, with some praising friendly staff while others reported rudeness and lack of attention.
  • SB
    Sadie Beckum
    Jan 4, 2026
    1.0
    got my whole order wrong and was bad customer service👎🏻
  • CS
    Christina Smith
    Dec 28, 2025
    2.0
    This place has a horrible smell. It smells like it hasn't had a deep clean in YEARS!! I ordered a small vanilla cone. Since they no longer have chocolate. It costs me almost $4 for just a small cone. Friend ordered a banana split. Didn't come with the cherry. It's the little things from childhood that makes you smile. I won't be going back. No chocolate and WAY overpriced. No thanks. I can get a whole tub of ice cream for $4. Do better and get your store to smell better.
  • WT
    William Thomas
    Dec 14, 2025
    2.0
    Very slow response employees not very friendly
  • TS
    Tom Sumner
    Dec 7, 2025
    1.0
    We just took our kids and grandkids to this location and the girl at the counter wearing dark sunglasses was laying her head on the counter as we tried to order. After each person ordered she laid her head back on the counter. I am 61 and never seen anything like this. The name on the receipt said was Christina. It was today 12/7/25 at 3:30pm The young lady in the back looked at me and whispered she was sorry. Not sure who owns this place but they should maybe spend more time there observing this behavior.
  • JC
    Jim Carpenter
    Sep 28, 2025
    5.0
    Fantastic banana split 👌
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Frequently Asked Questions About Dairy Queen Grill & Chill

What kind of food and treats does Dairy Queen Grill & Chill specialize in?

Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill in Jacksonville, FL?

The restaurant is open Monday through Thursday and Sunday from 10:00 AM to 9:00 PM, and on Friday and Saturday from 10:00 AM to 10:00 PM. It is closed on Thanksgiving (November 27, 2025) and Christmas Day (December 25, 2025).