Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Dairy Queen Grill & Chill
5630 Normandy Blvd, Jacksonville, FL
32205-6249, United States
Hours
Reviews
3.4
1,241 reviews
5 stars
465
4 stars
222
3 stars
159
2 stars
94
1 star
301
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers expressing dissatisfaction with the service they received.
Cleanliness
Several customers reported unsanitary conditions in the restaurant, including dirty tables and bathrooms, which raised concerns about overall cleanliness.
Operational Issues
Multiple complaints were made about the restaurant closing early or not answering the drive-thru, leading to frustration among customers.
Food Quality
While some customers enjoyed the ice cream, there were significant complaints about food quality, including incorrect orders and poorly prepared items.
Positive Experiences
A few customers did report positive experiences, praising specific staff members for their excellent service and the quality of certain menu items.
- SSSaleh Saleh5 days ago5.0I spoke to the manager and she was awesome for that five stars been giving
- CMCierra MartinJan 5, 20261.0Out of all sides n over charging wouldnt go back to this one
- DWDonna WeaverDec 22, 20255.0Love the blizzards!
- SCSunshine CarterDec 10, 20255.0It's a relaxed n welcoming store . The cleanest, friendliest also freshest Dairy Queen. I have ever encountered in my life span . Thank you for the positive experience. God bless 🙏.
- CRCASEY RAFFETYNov 19, 20251.0So I don't do Negative reviews unless necessary, But this experience actually doesn't qualify for any stars in my Opinion. So I place a online order for 2 Of the $7 Meal deals because the night prior to 11/19/2025 I pulled into the parking lot at 9:20 pm expecting to be able to order some food, To my surprise the lights were off and no cars in the parking lot. So I shrug it off like okay maybe someone had to leave early and they had to close early. But I place a order for pick up and I pay through the app and I pull into the parking lot and I see all of the lights on and I wait because it said my order was being prepared, So I wait until the time it says that my order was supposed to be ready, I pull to the speaker and I'm greeted with at " CAN WE HELP YOU!!" with attitude, So I tell them that I have a Mobile order, I'm told that the only thing they can do is the ice cream, I ask " So what, The kitchen closes at 9 pm?" I'm told yes that it does. Then I'm asked to pull to he window. I pull to the window and am explained that the same thing at the window that I was at the speaker, So I ask do I request a refund or do you guys refund it. They close the window in my face and proceed to go in to the kitchen and come back out I tell them they need to update hours or something because this is the 2nd day in a row that something like this has happened. Probably my worse experience at Dairy Queen thus far. 0 Stars if I could, All I can say is "Be Better"
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill serves classic fast food including soft-serve ice cream, signature shakes, Blizzard® treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, the location welcomes families and children, providing seating and a family-friendly atmosphere.
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can place an order online for pickup by visiting their official order page at https://www.dairyqueen.com/en-us/order/pickup/n/12411/.
Are there any exclusive deals available at Dairy Queen Grill & Chill?
Yes, you can download the Dairy Queen app for exclusive deals and mobile rewards.
What is the address and contact number for Dairy Queen Grill & Chill in Jacksonville, FL?
The address is 5630 Normandy Blvd, Jacksonville, FL 32205-6249. The main phone number is +1 904-781-9440.
Which nearby places can I visit along with Dairy Queen Grill & Chill for a complete outing?
Nearby spots include Little Caesars Pizza for more food options, Galaxxy Boxing Refuge for fitness enthusiasts, and West Jacksonville Baptist Church for community activities.
How can visiting nearby businesses like TD Bank and Payless ShoeSource benefit me when visiting Dairy Queen Grill & Chill?
You can conveniently handle banking needs at TD Bank or shop for shoes at Payless ShoeSource before or after enjoying your meal at Dairy Queen Grill & Chill, making your visit more efficient.
Is there convenient parking or transportation nearby to access Dairy Queen Grill & Chill and nearby attractions?
While specific transit stations are not listed, the location at 5630 Normandy Blvd is accessible and near several businesses like Spritzy Laundromat and automotive services, which might provide ample parking and convenience.