Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Dairy Queen Grill & Chill
5630 Normandy Blvd, Jacksonville, FL
32205-6249, United States
Hours
Reviews
3.4
1,233 reviews
5 stars
460
4 stars
222
3 stars
159
2 stars
94
1 star
298
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional staff, with several instances of poor service and incorrect orders.
Cleanliness
The restaurant was frequently described as dirty and in need of maintenance, raising concerns about hygiene.
Food Quality
While some customers enjoyed the ice cream, many expressed dissatisfaction with the food quality, citing issues like incorrect orders and poorly prepared items.
Operational Hours
Numerous complaints about the restaurant closing early or not serving food during advertised hours were noted.
Positive Experiences
A few customers highlighted positive interactions with specific staff members and enjoyed certain menu items, indicating that good service is possible.
- CRCASEY RAFFETY6 days ago1.0So I don't do Negative reviews unless necessary, But this experience actually doesn't qualify for any stars in my Opinion. So I place a online order for 2 Of the $7 Meal deals because the night prior to 11/19/2025 I pulled into the parking lot at 9:20 pm expecting to be able to order some food, To my surprise the lights were off and no cars in the parking lot. So I shrug it off like okay maybe someone had to leave early and they had to close early. But I place a order for pick up and I pay through the app and I pull into the parking lot and I see all of the lights on and I wait because it said my order was being prepared, So I wait until the time it says that my order was supposed to be ready, I pull to the speaker and I'm greeted with at " CAN WE HELP YOU!!" with attitude, So I tell them that I have a Mobile order, I'm told that the only thing they can do is the ice cream, I ask " So what, The kitchen closes at 9 pm?" I'm told yes that it does. Then I'm asked to pull to he window. I pull to the window and am explained that the same thing at the window that I was at the speaker, So I ask do I request a refund or do you guys refund it. They close the window in my face and proceed to go in to the kitchen and come back out I tell them they need to update hours or something because this is the 2nd day in a row that something like this has happened. Probably my worse experience at Dairy Queen thus far. 0 Stars if I could, All I can say is "Be Better"
- KMKirstan MoyaOct 19, 20255.0Went on a Sunday morning, it was really quiet but the cashier was friendly. Decided to dine in and had a decent meal. I ate a cheeseburger deluxe with a Oreo Blizzard; tasted great. Fast service as well, waited less than 5 minutes for my food. Only complaint I really had was the soda had more syrup than fizz, but I just chose a different drink after. It is peaceful in there, with staff chatting. I would go back if I'm ever in the area again.
- PBParker BellSep 29, 20253.0The worst customer service ever. I'm trying to get something to eat before closing time and the restaurant has open sign. Why are they closed early 😕 people are hungry still and want to eat up until close.
- VGVeronica GordonSep 20, 20251.0Went here and got a blizzard and got my daughter a dipped cone upon us taking a bite the ice cream tasted sour or spoiled I threw mine out but my daughter end up eating two bites before discarding fast forward to later that night my daughter is literally throwing up and I’m 100 percent sure it’s because of this ice cream I will NOT be returning and also the drive through service and staff was horrible and no wasn’t my first time being there but definitely will be my last
- AHAngela HerrenSep 12, 20255.0The store neat clean and good customer services
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill serves classic fast food including soft-serve ice cream, signature shakes, Blizzard® treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, the location welcomes families and children, providing seating and a family-friendly atmosphere.
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can place an order online for pickup by visiting their official order page at https://www.dairyqueen.com/en-us/order/pickup/n/12411/.
Are there any exclusive deals available at Dairy Queen Grill & Chill?
Yes, you can download the Dairy Queen app for exclusive deals and mobile rewards.
What is the address and contact number for Dairy Queen Grill & Chill in Jacksonville, FL?
The address is 5630 Normandy Blvd, Jacksonville, FL 32205-6249. The main phone number is +1 904-781-9440.
Which nearby places can I visit along with Dairy Queen Grill & Chill for a complete outing?
Nearby spots include Little Caesars Pizza for more food options, Galaxxy Boxing Refuge for fitness enthusiasts, and West Jacksonville Baptist Church for community activities.
How can visiting nearby businesses like TD Bank and Payless ShoeSource benefit me when visiting Dairy Queen Grill & Chill?
You can conveniently handle banking needs at TD Bank or shop for shoes at Payless ShoeSource before or after enjoying your meal at Dairy Queen Grill & Chill, making your visit more efficient.
Is there convenient parking or transportation nearby to access Dairy Queen Grill & Chill and nearby attractions?
While specific transit stations are not listed, the location at 5630 Normandy Blvd is accessible and near several businesses like Spritzy Laundromat and automotive services, which might provide ample parking and convenience.