Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.5
749 reviews
5 stars
279
4 stars
161
3 stars
102
2 stars
53
1 star
154
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Cleanliness
Multiple reviews highlighted unsanitary conditions and a lack of cleanliness in the restaurant.
Product Availability
Many customers noted that the location often ran out of key menu items, leading to disappointment.
Employee Attitude
While some employees received praise for their friendliness, many reviews indicated a general lack of professionalism and care among staff.
Food Quality
Several customers expressed dissatisfaction with the quality of food, including improperly mixed blizzards and poorly prepared items.
- DDDCAFlyBoy6 days ago5.0The best for food and soft chocolate cone!
- AOAnnie OscillatorAug 7, 20251.0This location is closed!!
- RTRahkel ThiviergeAug 5, 20251.0Literally pulled up and seen a group of people mainly females sitting around laughing and having the time of their lives and when we tried to walk into the store they literally didn’t lift a finger or get up to say anything and the doors were locked, I see why the store is closed literally doing nothing with their lives ! So I left & came to the one on university and we was served within 5 mins and I’m now enjoying my ice cream! As a business owner I do no recommend the location on Merrill rd ever!!!!
- HHHunterJul 30, 20251.0Sat in the drive thru for 20 minutes how long does it take to put fake ice cream in a plastic cup
- TFToby FellinJul 26, 20253.0No workers other than who seemed to be the manager cared, unclean and took a long time to make a simple small blizzard.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill at 5947 Merrill Rd?
Dairy Queen Grill & Chill is open Monday to Thursday and Sunday from 12:00 PM to 10:00 PM, and on Friday and Saturday from 12:00 PM to 11:00 PM.
What type of food and treats does Dairy Queen Grill & Chill offer?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and offer ice cream cakes via DQCakes.com.
Does Dairy Queen Grill & Chill have family-friendly amenities?
Yes, the location offers booster seats, high chairs, restrooms, seating, and is family-friendly and good for kids.
Is there a drive-thru available at the Dairy Queen Grill & Chill on Merrill Rd?
Yes, this Dairy Queen location provides a drive-thru service for customer convenience.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place pickup orders online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/10582/.
Are there any exclusive deals available at Dairy Queen Grill & Chill?
Exclusive deals can be accessed by downloading the Dairy Queen app from https://www.dairyqueen.com/app.
What nearby restaurants could I visit before or after dining at Dairy Queen Grill & Chill?
Nearby restaurants include University Diner, Taco Bell, Burger King, DNA Restaurant, Funnel Cake Spot, and THC Trap House Chicken, offering a variety of dining options in the area.
Are there any nearby ATMs close to Dairy Queen Grill & Chill?
Yes, Bitcoin ATM Jacksonville - Coinhub and Coinhub Bitcoin ATM are nearby for convenient cash withdrawals or cryptocurrency transactions.
What other services and shops are located near Dairy Queen Grill & Chill?
Nearby services include Bridal Shops like Wedding Works, auto insurance offices such as Direct Auto Insurance, electronics stores like Jacksonville BuyBacks, and tattoo shops.
Are there any nearby churches or places of worship near Dairy Queen Grill & Chill?
Yes, NewBirth Community Church and Higher Definition Church are nearby for religious gatherings and community events.