Dairy Queen Grill & Chill

4.0
1012 reviews
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Business Details

13966 Village Lake Cir, Jacksonville, FL
32258-8459, United States
(904) 619-3182
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
13966 Village Lake Cir, Jacksonville, FL
32258-8459, United States

Hours

Reviews

4.0
1,012 reviews
5 stars
570
4 stars
186
3 stars
85
2 stars
36
1 star
135

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, unacknowledged orders, and rude staff interactions.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold or stale items and incorrect orders.

Cleanliness

While some customers praised the cleanliness of the location, others reported dirty conditions, particularly in the dining area and bathrooms.

Pricing Concerns

Several customers expressed dissatisfaction with the pricing, feeling that the value did not match the quality of food received.

Staffing Issues

Multiple reviews noted that the location appeared understaffed, leading to inefficiencies and delays in service.
  • MK
    Michail Kharitonov
    5 days ago
    5.0
    We went through the drive through, it took under 5 minutes to order our food and get it. Fries was good, chicken strips were good as well. We got there ranch, buffalo, and BBQ sauces and loved them all! Paid $16.11 total for two adults.
  • DC
    David Clark
    Nov 18, 2025
    1.0
    ⭐️ 1-Star Review — Very Disappointed I had a horrible experience at Dairy Queen today. I ordered two large sundaes with extra caramel and extra peanuts. When we received them, there was barely any caramel and hardly any peanuts at all. We asked the employee about it, and she told us that was the extra caramel—then added that the pump “wasn’t working well.” We asked to speak with a manager, but she refused to give us any additional caramel and wasn’t polite about it. The only thing she offered was to remake the sundaes, which doesn’t really fix the issue when we’re being told the pump isn’t working in the first place. For two large sundaes at $16.61, I expected much better quality and customer service. Based on this experience, I will not be returning to Dairy Queen.
  • VL
    Victoria Leathers
    Oct 27, 2025
    1.0
    Wouldn’t even know how the ice cream is. Tried ordering a vanilla sundae with peanut butter, hot fudge, and chocolate chunks (known as a peanut butter bash) but was told they couldn’t do it. Not because they were out of anything, but because the employee couldn’t figure out how to do it. Seemed simple enough. They lost my business. I was a regular in another area but recently moved out here. Absolutely ridiculous.
  • DS
    D Saetia
    Oct 26, 2025
    4.0
    It's a dairy queen. Atmosphere is kinda small and dingy. Service was extremely nice, and the blizzards were brought straight to our table promptly. Tasted as expected.
  • CT
    Chris Trivette
    Oct 16, 2025
    2.0
    Use to be good but has really went down hill. Expensive and not that good of good and poor service
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and desserts does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® treats, chicken strip baskets, and Grillburgers® as part of their menu.

Where is Dairy Queen Grill & Chill located?

It is located at 13966 Village Lake Cir, Jacksonville, FL 32258-8459, United States.