Multiple customers reported poor service, including early closures and unresponsive staff.
Food Quality
Inconsistent food quality noted, with complaints about incorrect orders and poorly made blizzards.
Cleanliness
Several reviews highlighted the need for a deep cleaning and updates to the store's facilities.
Positive Experiences
Despite issues, many customers praised the friendly staff and consistent quality of ice cream.
Operational Hours
Customers expressed frustration over unclear or inconsistent operating hours, leading to disappointment.
SR
Shannon Reeves
Nov 3, 2025
5.0
Fries were on point. Staff was fast and friendly
JC
John Carlson
Nov 1, 2025
5.0
As far as some people that say it's outdated they will be too until then give me that yummy blizzard and a spoon
SS
SecretSensei
Oct 15, 2025
1.0
I ordered Doordash, a simple Double cheese burger... the description says Cheese, ketchup, pickles and mustard. Why the heck was there mayonnaise on my sandwich... I didnt ask for mayo... why would you put mayonnaise on a burger that doesn't normally come with mayo. Not everyone wants that stuff on thier burgers. Im hungry and now im upset. How hard was it to make a burger with the standard set by the recipe? This makes no sense.
LS
lil2weet Streetmade
Oct 4, 2025
5.0
Always very consistent at this location food is always nice and hot
TD
tony d82
Oct 3, 2025
1.0
I pulled up to the drive-through at 9:30 PM on Saturday night. No one answered for minutes. And suddenly they just shut off all the lights and completely ignored me. Their published hours say they are open. They clearly had no interest in working anymore. Never heard a word from anyone.
Does this Dairy Queen location have drive-thru and seating options?
Yes, this Dairy Queen features both drive-thru service and seating area for customers.
Is the Dairy Queen on University Blvd family-friendly and good for kids?
Yes, this Dairy Queen welcomes families and children, making it a family-friendly location.
How can I get exclusive deals for Dairy Queen?
You can download the Dairy Queen app for exclusive deals available at this location.
When was this Dairy Queen established at 5812 University Blvd W, Jacksonville, FL?
This Dairy Queen location was established in the year 2000.
What is the contact phone number for this Dairy Queen?
The phone number for this location is +1 904-737-0988.
Are there convenient nearby places where I can shop before or after visiting Dairy Queen?
Yes, nearby you can find stores like MJ Fashions for clothing, Hibbett Sports for sporting goods, and City Gear for shoes and apparel.
Where can I get automotive parts or services near Dairy Queen?
Nearby you can visit Napa Auto Parts, American Custom Truck Shop, or Carquest Auto Parts for automotive parts and repairs.
Are there any places for relaxation or beauty services nearby?
Yes, close to Dairy Queen are Soul's Latin Barbershop, Corporales spa (a nail salon and day spa), and The Chosens Latin Barbersalon for grooming and beauty needs.
What nearby locations can help me find or plan around transportation and fuel needs?
Speedway gas station and convenience store is nearby, which can help with fuel and on-the-go snacks when visiting Dairy Queen.