Business Details
About
Mexican Restaurant
Chipotle Roosevelt Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.3
413 reviews
5 stars
170
4 stars
48
3 stars
40
2 stars
33
1 star
122
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty floors and unclean food preparation areas.
Service Quality
Service was frequently described as rude and unhelpful, with several customers expressing frustration over employee attitudes and management.
Portion Sizes
Many reviews noted that portion sizes were consistently small and inadequate compared to what customers expected, leading to dissatisfaction.
Order Accuracy
Numerous customers experienced issues with incorrect orders, both for in-store and delivery, indicating a lack of attention to detail.
Food Quality
While some customers enjoyed the food, others reported bland flavors and issues with freshness, particularly with specific items like rice and meat.
- CCCheynee5 days ago1.0Had plans of having Chipotle for dinner since 7am 11/19. Went to this location with 2 of my friends and when it was out turn we were told they were out of Chicken and Steak and it wouldn’t be up for another 10-15mins. We waited and was called up and when ordering my burrito that i consistently get. Burrito with brown rice, double steak, veggies, corn, sour cream, cheese, guacamole and lettuce. I’ve never had an issue with the person finishing my food wrapping my burrito. But whoever the white lady with the blonde hair and tattoos on her arms was DOES NOT NEED TO BE ON THE LINE. Every order she was just slamming the condiments in very messily. She messily wrapped my burrito that all the guac was spilling out and she continued to roll my burrito in the guac. I couldn’t eat the burrito at all because it would not stay together. Had my friend go back up there and ask them to remake it because i’m pregnant and did not want to get frustrated. But this lady kept telling us we got extra of everything thing when I DID NOT. DO NOT GOT TO THIS LOCATION
- AFAmanda FordNov 16, 20251.0ordered pick up, order included sour cream but when opening at home it was absent. really ruins the whole meal chipotles sour cream is a huge part of the meal. extra chicken bowl completely wasted. that’s a lot of money to receive the wrong product
- MMMarquita MourningNov 12, 20255.0Ok
- RSRegan SmithNov 1, 20251.0This place seriously needs some help. I’ve been to some nasty chipotles but this one is by FAR the most filthy one I’ve ever seen. As soon as I walked in I could see the floor in the kitchen had old food and trash all over it. You can’t see it in the picture but the cutting board they used for meat was completely black from old meat residue. There were dirty dishes EVERYWHERE which I can’t understand why considering there were 6 employees there and I was the only customer in the store. The drink cooler and by the register looks like it had never been wiped down due to the old food residue and just overall dirtiness. After reading month to year old reviews saying the same things, I genuinely don’t understand how a food inspector hasn’t down something about this place.
- AAAshleyOct 24, 20252.0Every time I come here they either are out of everything or it’s a complete mess. It’s not even 9:30pm and they are out of everything but chicken and won’t make anymore. This place sucks!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Roosevelt Square serve?
Chipotle Mexican Grill offers customizable Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the operating hours for Chipotle Mexican Grill at 4495 Roosevelt Blvd?
Chipotle Roosevelt Square is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Jacksonville, FL?
The restaurant is located at 4495 Roosevelt Blvd, Duval, Jacksonville, FL 32210, USA, in Roosevelt Square.
Does Chipotle Mexican Grill offer online ordering options?
Yes, you can order online through Chipotle's official website or their app available on the Apple App Store for convenient pickup or delivery.
How does Chipotle implement its Food with Integrity program?
Chipotle uses only 53 real ingredients prioritizing sourcing from farms with humane and sustainable practices, avoiding artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill at Roosevelt Square LGBTQ+ friendly?
Yes, the Chipotle Roosevelt Square location welcomes LGBTQ+ customers and is inclusive to all individuals.
What nearby restaurants can I visit before or after dining at Chipotle?
Nearby restaurants include ZENSHI Handcrafted Sushi, Okinawa Japanese Grillhouse & Sushi Bar, Chicken Salad Chick, Moe's Southwest Grill, Panera Bread, and Green Lake Chinese Restaurant for diverse dining options.
Are there any nearby grocery stores or markets near Chipotle Roosevelt Square?
Yes, Publix Super Market at Roosevelt Square Shopping Center and Weise Natural Food Products Shoppe are nearby for grocery shopping needs.
What nearby services can help with vision or eyewear needs near Chipotle?
Pearle Vision, LensCrafters, and Ted Brink & Associates optometrists are located close by for eye care and eyewear services.
Can I find shopping or gift stores near Chipotle at Roosevelt Square?
Yes, nearby shopping includes Lucy's Gift Boutique, Gretchen's Hallmark Shop, Pandora Jewelry, and Cato clothing store.