Chipotle Mexican Grill

3.7
1078 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Beach and Hodges is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
13546 Beach Blvd, Jacksonville, FL
32224, United States

Hours

Reviews

3.7
1,078 reviews
5 stars
514
4 stars
227
3 stars
82
2 stars
58
1 star
197

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including undercooked or spoiled ingredients, and inconsistent portion sizes.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, slow service, and lack of attention to customers.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and unsanitary conditions in food preparation areas.

Inconsistent Experience

While some customers praised the food and service, many others had negative experiences, indicating a lack of consistency in quality and service.
  • RU
    Ryle U
    3 days ago
    1.0
    Gross. I’ve been here twice. The first time it was nasty, the portion size was bad but it was the fact the chicken was hard and gross. I always go to town center location because it’s always good. Today I went to this loco for the second time because It was closer. This time it was the rice that was extremely hard. I hate to complain but it’s disappointing. And I feel like it says a lot when all the reviews look the same.
  • MM
    MojoJoeMaz
    Jan 2, 2026
    1.0
    My wife and I went to get lunch there about 2:30 PM and experienced the WORST Chipotle we had ever dined in. 1. The dining area was empty and very messy. Only two tables were clean. All the other tables all had crumbs, garbage and filth on them as well as the floor. 2. When ordering, some of the pans were almost empty and a few looked dried up at the bottom. The Queso was dried up yet the the server scraped the bottom of the pan and she put it on my rice bowl. She then went to the back to put more on my bowl without bringing up a new pan of queso. 3. I wanted some fajita stuff but there was only a few peppers at the bottom of the pan. The server again scraped up what she could, which was not even a mouthful and put it in my bowl. That was it. She yelled to the back that she needed more but none came. She didn't even wait. 4. I didn't order any other almost empty ingredients since the server had no clue what edible food looks like. 5. My wife ordered the Carne Asada which looked dry, but itbwas a full pan. The server decided to scoop the least amount of dried meat possible. I really thought she was going to get some more, but no. She just moved on. 6. As we ate, every mouthful of rice had some hard, dried rice like it was old and should have been replaced. Some of the rice grains were as hard as pebbles. Overall, a surprisingly the worst experience at any eating establishment. My wife's plate was mostly pebble rice with a little dried meat. We didn't say anything as there were people standing next to the register waiting for interviews. We're not sure we'll ever go back to that Chipotle as there is another one not far that is cleaner and run much better. Seems like the staff really didn't care about the food quality and had no clue what customer service means. PS- The music was wierd and not any kind of mainstream genre, and we have eclectic taste in music.
  • KA
    Kris Anderson
    Dec 6, 2025
    5.0
    Chipotle is one of my go-to spots for a fresh and flavorful meal. The ingredients always taste fresh, the portions are generous, and the customization makes it easy to get exactly what I’m craving. The service is consistently quick, and the staff is friendly and attentive.
  • AT
    Arveen Thethi
    Nov 30, 2025
    1.0
    Came here at 2:30 on a Sunday afternoon. There was one person in line. Never received a greeting from the staff. Every table is dirty. Went to go get some napkins but both dispensers were empty. Waited 5 minutes for the cashier to acknowledge me and then say that he is aware that the there are no napkins. Kitchen prep table was absolutely disgusting (see photos) and puddle of water on floor. Employees just walk in it with no desire to mop. For all the “beautiful” ads that Chipotle runs, this is their real deal. Will never eat here again.
  • MS
    Megan Schott
    Nov 13, 2025
    1.0
    Awful experience start to finish. This location is open til 11? I came in at 8 and they were out of a bunch of stuff and not making more. Staff was pretty unfriendly. Ended up with essentially a bowl full of rice. Will not return to this location.

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill Beach and Hodges located?

Chipotle Mexican Grill Beach and Hodges is located at 13546 Beach Blvd, Jacksonville, FL 32224, next to the Verizon Store.

What are the operating hours of Chipotle Mexican Grill Beach and Hodges?

The restaurant is open every day from 10:45 AM to 11:00 PM.