Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Markets at Town Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
1,352 reviews
5 stars
473
4 stars
187
3 stars
111
2 stars
123
1 star
458
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with reports of rude staff, disrespectful management, and chaotic service during busy hours.
Food Quality
Customers frequently complained about small portion sizes, overly salty food, and unsanitary conditions in the kitchen and dining area.
Management Issues
Many reviews pointed to ineffective management, with staff appearing overwhelmed and disorganized, leading to a negative dining experience.
Cleanliness
The restaurant was often described as dirty, with unclean tables and a messy kitchen, contributing to an overall unpleasant atmosphere.
- RTRoman Tur1 day ago1.0Service was horrible, portions were even worse. They stinged in the first scoop of carne asada, when I asked for double they proceeded with an even smaller scoop. When asked for more as I’m paying an extra($6.90) they said I got a portion already. When I went to pay they charged me for queso I never ordered. When I told them after paying and realizing , they said they needed to look through my bowl to make sure I’m not lying. VERY RUDE AND NOT WORTH THE COST Considering the portions
- LSLinda SherpopsJan 2, 20261.0Worst chipotle ive ever been to. Dont waste your money here!! DIGUSTING!! The chick behind the counter had a nasty attitude and gave me and my children dirty looks the whole time. I literally watched an employee (who was the one making the online orders I assume?) STICK his hand down his pants to scratch his testicles, smell his finger and continue making the food!!! 🤮🤮🤮🤮 The employees failed to restock the napkins and then proceeded to ignore me when I kindly asked for some! Not only that, the place was absolutely filthy!!!! The trash cans were overfilled to the brim while the floors were sticky and the tables had crumbs and left over food from the previous customers. Food wise, it was WAY to salty!!! Its like they poured a bag of sea salt on the food while the chips were as stale as lincolns body underground!! Just for identification, the employee who gave me a nasty attitude had smeared dollar tree makeup, and the guy taking the online orders was a big dude and a hygiene problem. WILL BE CALLING CORPORATE ON MONDAY. DO NOT COME HERE.
- EEEmre ErekinDec 28, 20251.0The portions were very small. I ordered chicken and they only put half a ladleful. When I asked if that was all, I asked for the full ladleful I was entitled to. Then, when I paid, they charged me for two ladlefuls and were disrespectful. I do not recommend this place.
- SBS. B.Dec 27, 20255.0We love Chipotle. Good quality food, clean restaurant, reliable across locations. We especially love their bowls, tea, and the occasional Izzy. They have some of the best guacamole amongst all classes of casual restaurants. I do wish they still offered a lemon wedge upon request for the tea, or even a lime. They used to, but discontinued both within the past year or two according to our frequented locations. The meat is well seasoned. The vegetables are fresh. It is a tad expensive, but I would rather have really good quality food when we do eat out - and eat out slightly less often than the other way around. Overall, this chain and location do very well for good reason!
- PWPaige WestDec 21, 20251.0Bare minimum we need burritos wrapped. I went in this time because I had received fair service from this location in the past. I was at this location around 1:30 and the female on second part of the line didn’t bother to wrap my burrito fully. So when I got to my car to eat it the ends are just open and fell out everywhere. Last time I’m coming to this location.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill at Markets at Town Center offer?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients without artificial colors, flavors, or preservatives.
What are the opening hours of Chipotle Mexican Grill at Markets at Town Center?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle at this location offer pickup and delivery services?
Yes, Chipotle provides both in-store pickup and delivery services.
Can I order Chipotle food online or through an app for this location?
Yes, you can order online via their website or through the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located within Markets at Town Center?
It is located at 4865 Town Center Parkway in Jacksonville, FL, next to Mattress Giant.
Does Chipotle at Markets at Town Center accept credit cards and offer gift cards?
Yes, Chipotle accepts credit cards and offers gift cards as payment options.
Is the Chipotle at Markets at Town Center welcoming to the LGBTQ community?
Yes, this location welcomes the LGBTQ community.
What nearby stores can customers visit when visiting Chipotle Mexican Grill at Markets at Town Center?
Customers can also visit Mattress Firm, Sprouts Farmers Market, and Best Buy nearby for furniture, groceries, and electronics respectively.
Are there other dining options near Chipotle at Markets at Town Center?
Yes, nearby dining options include Bento Asian Kitchen & Sushi, Pei Wei, Mission BBQ, and The Coffee Chemist.
What nearby services can help if I need medical attention or insurance while at Markets at Town Center?
Nearby services include MD Now Urgent Care, CareNow Urgent Care, Florida Blue Jacksonville - St. John's Town Center, and Blue Cross & Blue Shield insurance agencies.