Brand Certified
Chipotle Mexican Grill
3.2(1378 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
790 Skymarks Dr, Jacksonville, FL
32218, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(904) 757-3900
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/fl/jacksonville/790-skymarks-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1992
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle River City Pointe Place is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.2
1,378 reviews
5 stars
484
4 stars
248
3 stars
145
2 stars
111
1 star
390
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported rude and unhelpful staff, with many experiences of poor customer service and disorganization.
Food Availability
The location consistently runs out of key ingredients, leading to customer frustration and dissatisfaction.
Cleanliness
Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty tables and food preparation areas.
Order Accuracy
There were numerous complaints about incorrect orders and missing items, particularly with online orders.
Management Concerns
Customers expressed disappointment with management's lack of responsiveness and accountability regarding service and cleanliness issues.
- TATiffany Aldaco5 days ago2.0Staff don’t listen on what you want in your order! They never have food on standby if they are out of something! Didn’t get my steak salad with vegetables like a wanted had to get a chicken salad and a lil scoop of corn cuz they was running low on that to!!! Lobby nasty
- SWSarah Wehrle6 days ago1.0This place was disgusting. Every table was dirty and the bathroom looked like it hadn’t been cleaned in a while. They were also out of a lot of stuff. Staff was rude and didn’t even roll my burrito.
- TStim StalnakerFeb 18, 20261.0When I arrived. The seating area was filthy. There were people working behind the counter at least six or more and informed us they were not taking orders at the counter. They were only doing online orders. They need to do better
- SSShawnFeb 15, 20262.0Good food only downside worker we had making our food didn't seem to happy to be at work and could have refilled the beans as she was very empty on them on my order scraping pan and had like 5 beans yeah I could count them that was that type of situation.
- DPDavid ParkerFeb 5, 20262.0My experience at this location last night exemplifies why Chipotle is in decline. I arrived at 6:30pm…dinnertime…to learn they were out of all chicken. I could choose to wait 10 minutes or select the one scoop of steak that was left, or barbacoa. I waited. Then the cashier informed me they had no soda of any kind because the machine was broken. In addition, the dining tables had not been wiped off. I could not see any indication of an active manager on duty. The operations continue to slip chain-wide. It’s sad.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at River City Pointe Place serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at 790 Skymarks Dr in Jacksonville?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill provide online ordering and delivery services?
Yes, Chipotle offers online orders, in-store pickup, and delivery services for customer convenience.
Where is Chipotle Mexican Grill located in River City Pointe Place?
It is located at 790 Skymarks Dr, Jacksonville, FL 32218, next to Smoothie King.
Does Chipotle Mexican Grill accept credit cards and gift cards?
Yes, Chipotle accepts credit cards and offers gift cards for purchase.
What is Chipotle's commitment to food quality and sourcing?
Chipotle follows 'Food with Integrity' principles, using 53 real ingredients sourced from farms that adhere to humane and sustainable practices.
How can I contact Chipotle Mexican Grill at River City Pointe Place for inquiries?
You can reach them by phone at +19047573900 or email at fl.1992.RiverCity@chipotle.com.
What popular places are near Chipotle to visit before or after dining?
Nearby places include Smoothie King for smoothies, Skymarks Nails & Spa for beauty services, and The Joint Chiropractic for health care.
Are there other dining options near Chipotle Mexican Grill?
Yes, nearby dining options include Firehouse Subs, Panda Express, Wingstop, and Carrabba's Italian Grill.
Is there convenient parking for customers visiting Chipotle at River City Pointe Place?
Yes, Uber/Lyft Jax Queue Parking is available nearby for convenient drop-off and pick-up.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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