Chipotle River City Pointe Place is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty tables, floors, and food preparation areas.
Customer Service
Customers frequently reported rude and dismissive behavior from staff, with many expressing frustration over poor service and lack of assistance.
Food Quality
Several reviews mentioned issues with food quality, including undercooked rice, burnt chicken, and missing ingredients, leading to disappointment.
Ingredient Availability
Many customers noted that the location often runs out of key ingredients, impacting their ability to order desired meals.
Management Issues
Reviews indicated a lack of effective management, with complaints about staff morale, organization, and overall operational efficiency.
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yaya
Nov 12, 2025
5.0
I’m really only giving 5 stars because angelina treated us so good. Despite there being a line to the door, she greeted us with a warm smile and kind attitude. She gave us proper portions of everything we asked, even asking if the amount she put was enough for us. The other individuals on the line were kind as well but the service we got from angelina was superb and we felt compelled to let others know! Great job girl
AS
Alex Soto
Oct 26, 2025
1.0
This place is consistently dirty. I work right next to this location and I come in to see if they’ve shaped up and every single time it’s filthy. That’s worrisome because they’re dirty out in the areas where customers can see, so imagine how much more dirty are the areas that customers can’t see. I was just in there tonight and still dirty and they forgot sauces that I paid extra for. The employees look extremely unhappy and almost pissed at you when you ask them for something
SL
S. Lindsey
Oct 25, 2025
1.0
Employees making food without wearing gloves and register only taking payments either cash exact change or card, rude staff as well
AM
Andrea M
Oct 13, 2025
1.0
I don’t know why I keep coming to this Chipotle, but I have definitely learned my lesson after this evening because I’m always disappointed. I came in person, and noticed the store wasn’t busy. I asked for a salad, white rice, chicken. The girl serving me saw that the white rice was gone, and walked off without even communicating. She goes to laugh with the girl making the online orders. I was shocked and literally looked around like I was being punked. After a few minutes, she returns with the white rice, finishes serving my food and couldn’t even ignore how DISGUSTING the bar was. They had no desire to clean, and there was a full staff. As I’m ordering, I’m noticing whoever was cutting meat and bringing fresh meat to the bar had NO GLOVES ON. As I go to pay, I ask for the dressing that comes with the salad, and was told that there wasn’t any. There’s never any dressing, simply because they must be too lazy to make it. If it were communicated to me when I asked for a salad, I would’ve left completely. Let’s top off this entire experience with there being no utensils stocked. Never coming here again, I’m disgusted.
DK
deepak k
Oct 10, 2025
1.0
I ordered two rice bowls (vegetarian and chicken) at this Chipotle. The rice was undercooked, but my in-laws, visiting from India and new to Chipotle, ate half their bowl before I noticed and reported it. The staff initially offered a refund or replacement, but the manager intervened, noting the bowls were half-eaten, and refused both options unless we paid for new ones. This felt dismissive and unprofessional, especially since we reported the issue promptly. We left and dined elsewhere. As loyal Chipotle customers, we’re disappointed by this experience, far below the quality we expect. I hope management addresses this to prevent future issues.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at River City Pointe Place serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at 790 Skymarks Dr in Jacksonville?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill provide online ordering and delivery services?
Yes, Chipotle offers online orders, in-store pickup, and delivery services for customer convenience.
Where is Chipotle Mexican Grill located in River City Pointe Place?
It is located at 790 Skymarks Dr, Jacksonville, FL 32218, next to Smoothie King.
Does Chipotle Mexican Grill accept credit cards and gift cards?
Yes, Chipotle accepts credit cards and offers gift cards for purchase.
What is Chipotle's commitment to food quality and sourcing?
Chipotle follows 'Food with Integrity' principles, using 53 real ingredients sourced from farms that adhere to humane and sustainable practices.
How can I contact Chipotle Mexican Grill at River City Pointe Place for inquiries?
You can reach them by phone at +19047573900 or email at fl.1992.RiverCity@chipotle.com.
What popular places are near Chipotle to visit before or after dining?
Nearby places include Smoothie King for smoothies, Skymarks Nails & Spa for beauty services, and The Joint Chiropractic for health care.
Are there other dining options near Chipotle Mexican Grill?
Yes, nearby dining options include Firehouse Subs, Panda Express, Wingstop, and Carrabba's Italian Grill.
Is there convenient parking for customers visiting Chipotle at River City Pointe Place?
Yes, Uber/Lyft Jax Queue Parking is available nearby for convenient drop-off and pick-up.