Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Regency Jacksonville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
1,419 reviews
5 stars
707
4 stars
272
3 stars
122
2 stars
86
1 star
232
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on staff behavior; some employees are friendly and efficient, while others exhibit rudeness and poor customer interaction.
Food Quality
Inconsistent food quality reported, with some customers experiencing fresh and tasty meals, while others received poorly prepared or stale items.
Portion Sizes
Frequent complaints about small portion sizes, particularly regarding meat, leading to dissatisfaction among customers.
Cleanliness
Concerns raised about the cleanliness of the dining area and food preparation areas, with some customers noting dirty conditions.
Order Accuracy
Multiple reports of incorrect orders and missing items, contributing to customer frustration.
- CJCasanna JacksonJan 4, 20265.0This location is closest to me and the staff is always so helpful. I usually get a mobile order and it is always ready on time.🕛
- SRSally RathJan 3, 20261.0Horrible! Order took way over an hour for an update and everytime I called it automatically went to voicemail and nobody would answer.
- EEErica EdgeJan 1, 20261.0We eat at this location quite frequently however, tonight I was beyond mortified by the behaviors I saw in this kitchen. what started off as an amazing family trip quickly went south, as I watched a new cook clock in and go immediately to gloves and start cooking food that he continued to eat as he was cutting it. not once not twice not even five times but repeated up to eight or nine times did he cut and eat food as he was prepping for the line. I was in utter shock and I went to bring attention to the other attendant and he was still doing it as I was at the counter complaining, then quickly defended himself saying he had to taste the food to make sure it was safe repeatedly… I was issued a refund and the rest of the staff was very apologetic, but his confrontational demeanor after being caught directly doing something that is against health standards Was just wild. I literally have it on video. I will be contacting the GM in the morning.
- NJnishant jonnalaDec 31, 20255.0Food was fresh and good. Staff were friendly and great quantities.
- OAOnur AvcilDec 9, 20255.0Shoutout to Alexis at Chipotle! She was incredibly polite and did an amazing job packing my order. Everything was neat, secure, and perfectly organized. It’s employees like her who make a difference. Great work
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill at Regency Jacksonville?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Jacksonville, FL?
It is located at 9395 Atlantic Blvd, Duval, Jacksonville, FL 32225, US.
Does Chipotle Regency Jacksonville offer pickup and delivery services?
Yes, they offer in-store pickup and delivery services.
How can I order food online from Chipotle Regency Jacksonville?
You can order online via their website at https://order.chipotle.com/ or through their mobile app available at https://chipotle.app.link/Carne-Apple.
What is the focus of Chipotle's food philosophy?
Chipotle focuses on serving responsibly sourced, real food with wholesome ingredients without artificial colors, flavors, or preservatives, following their 'Food with Integrity' principles.
What are some nearby car dealerships around Chipotle Regency Jacksonville?
Nearby car dealerships include Southside Kia and Tin’s Auto Deal, which are convenient if you’re shopping for a vehicle before or after your meal.
Are there any nearby places to shop for home goods or electronics near Chipotle?
Yes, Pier 1 Imports offers home goods, and Best Buy provides electronics and appliances, both located close to Chipotle.
Which nearby restaurants can I visit along with Chipotle Regency Jacksonville?
Nearby dining options include Olive Garden Italian Restaurant, Chick-fil-A, TGI Fridays, Arby’s, Starbucks, and Jimmy John’s for a variety of food choices.
Does Chipotle Regency Jacksonville accept credit cards and offer catering services?
Yes, Chipotle accepts credit cards and also offers catering services for events and group orders.
How can I contact Chipotle Regency Jacksonville for inquiries or catering?
You can email them at FL.3152.Regency@chipotle.com or call their main phone number at +1 904-721-7658.