Chipotle Mexican Grill

3.3
1338 reviews
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Business Details

13920 Old Saint Augustine Rd, Jacksonville, FL
32258, United States
(904) 886-9554
https://www.chipotle.com
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About

Fast Food RestaurantMexican Restaurant
Chipotle Bartram Park is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
13920 Old Saint Augustine Rd, Jacksonville, FL
32258, United States

Hours

Reviews

3.3
1,338 reviews
5 stars
513
4 stars
213
3 stars
127
2 stars
112
1 star
373

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold food, small portion sizes, and incorrect orders.

Cleanliness

Numerous reviews highlighted the restaurant's lack of cleanliness, with dirty tables and messy food preparation areas.

Customer Service

Feedback indicated poor customer service, with staff being unhelpful, rude, or inattentive, leading to long wait times and unresolved issues.

Management Issues

Several reviews pointed to a lack of effective management, with complaints about staffing, organization, and overall operational efficiency.

Inconsistent Experience

Customers noted a significant inconsistency in their experiences, with some visits being satisfactory while others were disappointing.
  • DB
    Denise Broadwick
    Nov 12, 2025
    2.0
    The food prep area was a total mess, not being kept clean during the day. They were running out of essential items like rice, and just not managed very well.
  • AA
    Ally
    Nov 8, 2025
    1.0
    Walked out before ordering because the guy on assembly wasn’t wearing a beard net
  • DD
    Dingle
    Nov 7, 2025
    5.0
    If y'all want a clean restaurant don't leave your trash on the tables/fountain!!! The rushes are intense with lines out the door for up to an hour straight, staff is mostly concerned with getting everyone their food and out the door so they can have time to clean! That being said, staff was friendly and the girl who made my bowl was cheerful and efficient. Music was quite loud, but when I asked if they could turn it down they looked relieved lol. Overall 9.5/10 experience!
  • TW
    Tao Wu
    Nov 2, 2025
    1.0
    Worst chipole I've been to. I ordered my usual chicken bowl. The guy there take a small scoop on everything, then shake some off before putting into my bowl. In the end I got less than half of the food comparing to all other places. Then the bathroom is not clean. There is visible dirt on the toilet seat and flies over my head. Needless to say I Won't come back here again!
  • BM
    Bradley Mickelson
    Nov 1, 2025
    2.0
    While the staff was more smiles then most other chipotle restaurants….. it was not clean in the dining area
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at Bartram Park serve?

Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours for Chipotle Mexican Grill at Bartram Park?

The restaurant is open daily from 10:45 AM to 11:00 PM.