Chipotle Mexican Grill

3.1
652 reviews
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About

Mexican Restaurant
Chipotle Oakleaf is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9671 Argyle Forest Blvd, Jacksonville, FL
32222, United States

Hours

Reviews

3.1
652 reviews
5 stars
225
4 stars
102
3 stars
63
2 stars
61
1 star
201

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times.

Food Quality

Numerous reviews highlighted issues with food freshness, portion sizes, and incorrect orders.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and food areas.

Value for Money

Customers expressed dissatisfaction with the pricing relative to portion sizes and food quality.

Staff Attitude

There were complaints about staff having a negative attitude and not being attentive to customer needs.
  • MR
    Matthew Rechtman
    5 days ago
    1.0
    This chipotle is the worst. Everytime I go there chips are cold and stale. The workers don’t care when they give me half a portion of chicken from the bottom of the tin and when I call them out on skimping on the portion they say I have pay for double meat for a single portion size I get at every other chipotle. Terrible service and best to drive to another location than deal with this one.
  • LH
    Lewis Hale
    Nov 13, 2025
    2.0
    The food is average and for over 12 dollars a bowl that is basically rice, lettuce and a little meat and does not include a drink Three more dollars you can go get a real meal at a restaurant I won't be going back I've always felt this way I just never put it on reviews. Chipotle is completely overrated The only good thing is they do serve alcohol besides that they suck oh and by the way the cashier you can tell she did not want to be there which I don't blame her but at least pretend be professional
  • LJ
    Lil Jay
    Nov 9, 2025
    1.0
    I normally enjoy visiting this Chipotle location, but my recent experience was very disappointing due to the attitude and service of one of the employees, Venise (short curly hair). Her behavior was unprofessional — she seemed irritated, had a poor attitude, and handled the food carelessly, slamming items into the bowl. As a paying customer, I expect basic courtesy and care with my order, not frustration or rudeness. The experience was so unpleasant that I didn’t even leave the parking lot before deciding to write this review. Experiences like this make customers not want to return, and I truly hope management addresses this issue to improve customer service going forward.
  • VD
    victoria dawn
    Nov 7, 2025
    5.0
    Krystal and Steve at this chipotle DID NOT DISAPPOINT!! We had tried going to the chipotle on argyle off blanding and sat in line waiting for over 30 minutes just to be told that they didn’t have anymore rice!! Only one guy was cooking and one was making bowls, 2 were on to-gos…needless to say we left disappointed..only to come here and be VERY shocked that the customer service was amazing, the atmosphere was good, and these 2 employees helped us out (in our moment of hunger and need for chipotle)!!! Just needed to take a moment and leave a 5 star review on their amazing skills and manners on taking care of us!! THANK YOU 2 SO MUCH I HOPE YOU SEE THIS!!! <3
  • AM
    angel m
    Oct 22, 2025
    1.0
    BUG IN FOOD! This was my first time ever trying Chipotle and it will 100% be my last. I ordered my bowl for pickup, and halfway through I found a bug sitting in my rice. It was a full insect mixed right in with the food, blending in with the chicken. I was completely disgusted and went back to the store about 1hr later to show them the photo, thinking they would at least apologize or try to make it right. Instead, the woman at the register gave me attitude about it, and said because I don’t have the bowl with me she couldn’t remake it, even though I had a clear photo showing the bug sitting in my food. That is not just bad customer service, it is embarrassing. The proof was right there, and the lack of care was absolutely unbelievable. Between the bug infested food and the dismissive attitude from staff, this was hands down one of the worst experiences I have ever had. Chipotle seriously needs to step up their hygiene and their customer service training. If this is how they treat first-time customers, I can only imagine what happens behind the scenes. Absolutely disgusting.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill Oakleaf offer?

Chipotle Mexican Grill Oakleaf offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the opening hours of Chipotle Mexican Grill Oakleaf?

Chipotle Oakleaf is open daily from 10:45 AM to 11:00 PM.