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Brand Certified

Chipotle Mexican Grill

3.1
(667 reviews)

About

Mexican Restaurant
Chipotle Oakleaf is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9671 Argyle Forest Blvd, Jacksonville, FL
32222, United States

Hours

Reviews

3.1
667 reviews
5 stars
230
4 stars
104
3 stars
63
2 stars
62
1 star
208

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees' attitudes.

Food Quality

Numerous reviews highlighted issues with food freshness, portion sizes, and overall quality, including complaints about stale chips and poorly prepared meals.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and floors, contributing to a negative dining experience.

Order Accuracy

A significant number of reviews mentioned incorrect orders, missing items, and poor handling of online and pickup orders.
  • AD
    Andrea Daniels
    3 days ago
    1.0
    I spent $58 on a to-go order for my family, and unfortunately the food was completely inedible. All four meals had rice that tasted like pure salt , it was overwhelming and absolutely disgusting. On top of that, the guacamole was also extremely salty, which made the whole order a waste. I order from Chipotle regularly and have never had an experience like this before, but this time my entire family couldn’t eat the food at all. It was very disappointing to spend that much money and end up throwing most of it away. I hope management pays closer attention to quality control and seasoning, because this was far below the standard I expect from Chipotle.
  • SD
    SANDRA DOBSON
    3 days ago
    4.0
    My first time ordering from Chipotle, soooo good! That red chimichurri though!😋
  • HR
    Honestly Real
    Feb 3, 2026
    1.0
    Im sorry that i dont know anybody names but im not trying to be mean when describing these people but Thank you to the short Hispanic manger who works night and the black girl with glasses and mask who works front counter also night i dont know if she stills work there but those are the only 2 people who take there job seriously with good customer service and care the others are disrespectful when you ask for extra they get mean and nasty and start throwing stuff everywhere, DONT UBEREATS OR DOORDASH CHIPOTLE!!!! THEY THROW ANYTHING IN THE BOWL THEY WANT. I uber my mom a rice bowl and they put only 2 little teaspoons of rice and 3 big handful of lettuce and beans trying to hide how much rice they put in the bowl they basically played in the food cause they lazy my mom didn’t even eat the bowl it was messed up with too much lettuce and beans over rice but thats ok cause thats why i learned my lesson and now i will never doordash or Uber Eats chipotle again i will go in store where i dont have to worry bout portions or messy food i rather handle and deal with attitudes then food i payed for i cant even eat
  • RC
    Redhead Chica
    Jan 26, 2026
    5.0
    The food was fresh. The service was polite and fast. The prices are good for the portion of food that you get!
  • ME
    Martha Edge
    Jan 21, 2026
    1.0
    I just received the worst food I could have hoped for. I haven't been to Chipotle in years and thought I would try it tonight. My whole dinner is in the trash. The sofritos bowl was ice cold, not even room temp but chilled cold. The chips were stale and the guac was way too salty. I had to trash the whole thing. I'm so upset to have to throw out my whole dinner. Never again!

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill Oakleaf offer?

Chipotle Mexican Grill Oakleaf offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the opening hours of Chipotle Mexican Grill Oakleaf?

Chipotle Oakleaf is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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