Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle University&Phillips Highway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.5
351 reviews
5 stars
160
4 stars
46
3 stars
31
2 stars
20
1 star
94
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the food as fresh and delicious, there were numerous complaints about cold food, incorrect orders, and skimpy portions.
Service Issues
A significant number of reviews highlighted rude and unprofessional staff, poor customer service, and long wait times, particularly during busy hours.
Cleanliness
Multiple customers reported that the restaurant was dirty, with unclean dining areas and food preparation spaces.
Pricing Concerns
Several reviews mentioned high prices relative to portion sizes, with some customers feeling they were overcharged for their meals.
Inconsistent Experience
Customers noted that their experiences varied greatly, with some visits being satisfactory while others were disappointing, indicating a lack of consistency in service and food quality.
- SSStefany ScalesJan 5, 20265.0The young lady who served me was great..unfortunately I didn't get her name.
- KBKenya BlandinDec 15, 20255.0Great food
- KPKris PetersenDec 5, 20253.0I ordered a cheese quesadilla and got a heated in the microwave taco tortilla did not even get 2 sides.
- JGJeep GrandNov 21, 20251.0If I could give it a negative 10 I would but there’s no such thing. Drive thru people so disrespectful
- SSSteffNov 5, 20251.0Dirty restaurant rude staff …my bowl also was very skimpy like I can normally eat off my chipotle bowl twice 🥴 it was barely any rice in the bowl..how stingy can you be with rice ?!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at University & Phillips Highway?
This Chipotle location is open daily from 10:45 AM to 11:00 PM.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican-style fast-casual dishes like burritos, bowls, quesadillas, tacos, and salads using responsibly sourced and wholesome ingredients.
Where is Chipotle Mexican Grill located?
Chipotle Mexican Grill is located at 3860 University Blvd W, Duval, Jacksonville, FL 32217.
Can I order Chipotle food online?
Yes, you can order online via the Chipotle app or through their website at https://order.chipotle.com/.
How can I contact Chipotle Mexican Grill at this location?
You can call them at +1 904-638-4475 or email FL.4031.UniversityPh@chipotle.com.
What social media platforms does Chipotle Mexican Grill use?
Chipotle is active on LinkedIn, Pinterest, YouTube, Facebook, Instagram, and Twitter with respective handles and pages.
What other dining options are near Chipotle Mexican Grill on University Blvd W?
Nearby dining options include Whataburger, Barnhill's Buffet, Wendy's, Chick-fil-A, Zhang's Chinese Buffet, KFC, Papa John's Pizza, Woody's Bar-B-Q, and Arby's.
Are there any fast food restaurants near Chipotle Mexican Grill where I can find alternative quick meals?
Yes, nearby fast food options include Whataburger, Wendy's, Chick-fil-A, KFC, Arby's, and another Chipotle Mexican Grill location.
What local services and stores can I visit near Chipotle Mexican Grill on University Blvd W?
Nearby you can find Dollar General for shopping, Metro by T-Mobile for mobile needs, AutoZone for auto parts, Pet Supermarket with a VetWellcare clinic, and GreenPal Lawn Care services.
What makes Chipotle's food different from other fast food restaurants?
Chipotle emphasizes "Food with Integrity" by using only 53 real ingredients, sourcing from humane and sustainable farms, avoiding artificial colors, flavors, or preservatives, and preparing food with classic culinary techniques.