Brand Certified
Chipotle Mexican Grill
3.5(359 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
3860 University Blvd W, Jacksonville, FL
32217, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(904) 638-4475
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/fl/jacksonville/3860-university-blvd-w?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4031
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Fast Food RestaurantMexican Restaurant
Chipotle University&Phillips Highway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.5
359 reviews
5 stars
163
4 stars
49
3 stars
31
2 stars
21
1 star
95
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported dirty conditions in the restaurant, including unclean food preparation areas and dining spaces.
Service Quality
There were numerous complaints about rude and unprofessional staff, with several customers feeling disrespected during their interactions.
Food Quality
Customers expressed dissatisfaction with food temperature and portion sizes, noting issues with cold food and skimpy servings.
Order Accuracy
Many reviews highlighted problems with incorrect orders, missing items, and poor handling of mobile orders.
Pricing Concerns
Several customers felt that the prices were too high for the quality and quantity of food received.
- SCStar Creams5 days ago1.0Entering this location immediately everyone looks angry. With no welcoming vibe. The food bar was extremely dirty. While the manager impatiently served me as if she was in a hurry. The guy at the cash register had huge disgusting hickeys all over his neck and the cook had big long dreads with no hair net. I would not recommend anyone to eat here.
- RMRobert ManzoneJan 29, 20264.0Reviews are important, so I’m not going to bomb with a 1 star….but tonight as with many other evenings, the organic drinks were low and rather than making a fresh batch to provide with what I had ordered I was just told that it was late (at 7:20pm…) I understand those drinks take extra work, but if there is a protocol that they aren’t to be topped off past like 5 pm then atleast knowing that would be nice. I love this chipotle and don’t normally have issues but the organic drinks are seemingly a constant issue to keep up with.
- SLSherry LaschJan 13, 20262.0The kitchen, food preparation area, and lobby were all in a bad state. Everything looked dirty, and there was a pile of trash on the kitchen floor. I wanted to get some salsa, but they had to pour a new batch because there was corn and other food particles in the original. The bowl of food I received was lukewarm. When I visited Chipotle, I noticed my card was broken in half, but it still worked—I could still swipe it at the card reader. I didn’t realize I had left the other half at Chipotle until a few days later, since I don’t use the card often. i’m assuming an employees found the missing half and repeatedly tried to use the card online, possibly a customer. since it had the card number on it. thank goodness I get refunded for unauthorized purchases.
- SSStefany ScalesJan 5, 20265.0The young lady who served me was great..unfortunately I didn't get her name.
- KBKenya BlandinDec 15, 20255.0Great food
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at University & Phillips Highway?
This Chipotle location is open daily from 10:45 AM to 11:00 PM.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican-style fast-casual dishes like burritos, bowls, quesadillas, tacos, and salads using responsibly sourced and wholesome ingredients.
Where is Chipotle Mexican Grill located?
Chipotle Mexican Grill is located at 3860 University Blvd W, Duval, Jacksonville, FL 32217.
Can I order Chipotle food online?
Yes, you can order online via the Chipotle app or through their website at https://order.chipotle.com/.
How can I contact Chipotle Mexican Grill at this location?
You can call them at +1 904-638-4475 or email FL.4031.UniversityPh@chipotle.com.
What social media platforms does Chipotle Mexican Grill use?
Chipotle is active on LinkedIn, Pinterest, YouTube, Facebook, Instagram, and Twitter with respective handles and pages.
What other dining options are near Chipotle Mexican Grill on University Blvd W?
Nearby dining options include Whataburger, Barnhill's Buffet, Wendy's, Chick-fil-A, Zhang's Chinese Buffet, KFC, Papa John's Pizza, Woody's Bar-B-Q, and Arby's.
Are there any fast food restaurants near Chipotle Mexican Grill where I can find alternative quick meals?
Yes, nearby fast food options include Whataburger, Wendy's, Chick-fil-A, KFC, Arby's, and another Chipotle Mexican Grill location.
What local services and stores can I visit near Chipotle Mexican Grill on University Blvd W?
Nearby you can find Dollar General for shopping, Metro by T-Mobile for mobile needs, AutoZone for auto parts, Pet Supermarket with a VetWellcare clinic, and GreenPal Lawn Care services.
What makes Chipotle's food different from other fast food restaurants?
Chipotle emphasizes "Food with Integrity" by using only 53 real ingredients, sourcing from humane and sustainable farms, avoiding artificial colors, flavors, or preservatives, and preparing food with classic culinary techniques.
Brand Certified Facts from Chipotle Mexican Grill
Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Hours of operation
- Phone number
- Official website
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