Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle University&Phillips Highway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.4
346 reviews
5 stars
157
4 stars
45
3 stars
30
2 stars
20
1 star
94
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as cold items, undercooked rice, and missing ingredients.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and mistakes with orders.
Cleanliness
Many customers noted that the restaurant was often dirty, with unclean dining areas and food preparation spaces.
Pricing Concerns
Several reviews mentioned high prices for the portion sizes, leading to dissatisfaction with the value for money.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service from specific employees.
- JGJeep Grand4 days ago1.0If I could give it a negative 10 I would but there’s no such thing. Drive thru people so disrespectful
- SSSteffNov 5, 20251.0Dirty restaurant rude staff …my bowl also was very skimpy like I can normally eat off my chipotle bowl twice 🥴 it was barely any rice in the bowl..how stingy can you be with rice ?!
- TMThomson MillerOct 29, 20251.0The tortilla, chicken and rice all ice cold. Only thing that was hot was the queso.
- AZAri ZelankoOct 15, 20255.0I love the food at Chipotle. It's good and fresh.
- MMMari1997 MOct 14, 20252.0This location ALWAYS undercooks the rice. I don’t know if their equipment is broken but it would be nice to have meal without grains stabbing your esophagus.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at University & Phillips Highway?
This Chipotle location is open daily from 10:45 AM to 11:00 PM.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican-style fast-casual dishes like burritos, bowls, quesadillas, tacos, and salads using responsibly sourced and wholesome ingredients.
Where is Chipotle Mexican Grill located?
Chipotle Mexican Grill is located at 3860 University Blvd W, Duval, Jacksonville, FL 32217.
Can I order Chipotle food online?
Yes, you can order online via the Chipotle app or through their website at https://order.chipotle.com/.
How can I contact Chipotle Mexican Grill at this location?
You can call them at +1 904-638-4475 or email FL.4031.UniversityPh@chipotle.com.
What social media platforms does Chipotle Mexican Grill use?
Chipotle is active on LinkedIn, Pinterest, YouTube, Facebook, Instagram, and Twitter with respective handles and pages.
What other dining options are near Chipotle Mexican Grill on University Blvd W?
Nearby dining options include Whataburger, Barnhill's Buffet, Wendy's, Chick-fil-A, Zhang's Chinese Buffet, KFC, Papa John's Pizza, Woody's Bar-B-Q, and Arby's.
Are there any fast food restaurants near Chipotle Mexican Grill where I can find alternative quick meals?
Yes, nearby fast food options include Whataburger, Wendy's, Chick-fil-A, KFC, Arby's, and another Chipotle Mexican Grill location.
What local services and stores can I visit near Chipotle Mexican Grill on University Blvd W?
Nearby you can find Dollar General for shopping, Metro by T-Mobile for mobile needs, AutoZone for auto parts, Pet Supermarket with a VetWellcare clinic, and GreenPal Lawn Care services.
What makes Chipotle's food different from other fast food restaurants?
Chipotle emphasizes "Food with Integrity" by using only 53 real ingredients, sourcing from humane and sustainable farms, avoiding artificial colors, flavors, or preservatives, and preparing food with classic culinary techniques.