Looking for the best cheesesteaks in town? We've been serving mouthwatering sandwiches since 1986. Our menu boasts a wide selection of cheesesteaks, prepared with steak or chicken grilled to perfection, topped with melted cheese, and toppings prepared just for your meal. Pair a cheesesteak with our delectable Gourmet Fries and a Real Fruit Lemonade. We only use the best ingredients so every bite and sip is packed with flavor. When you're craving a classic cheesesteak, our grill masters will craft an unforgettable meal. Come dine in with us or order online at charleys.com for pickup or delivery. Don't settle for anything less than the best--Charleys Cheesesteaks has the #1 cheesesteak in the world!
Customers reported inconsistent food quality, with some enjoying the cheesesteaks while others found them dry, bland, or poorly made.
Service Issues
Many reviews highlighted poor service, including understaffing, rude employees, and long wait times.
Cleanliness Concerns
Several customers noted cleanliness issues in the restaurant and bathrooms, with some mentioning unsanitary conditions.
Pricing Complaints
Customers expressed dissatisfaction with high prices relative to the quality and portion sizes of the food.
Customer Service
While some praised friendly staff and good customer service, others reported negative experiences, including unresponsive management.
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Gary Williams
2 days ago
1.0
I asked for ketchup and the bind was empty! Person at register told me they have a limit of 4 packets! Most ridiculous thing I have ever heard of! She could care less what was going on with me, only concern about what was going on with her phone! I have been here plenty times! I promise I will not spend another dime at this store. I will share with as many as I come in contact with
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Brad Buttleman
2 days ago
1.0
Waited in the drive-through line for 10 minutes with only one vehicle in front of me to never be acknowledge so I went inside. Waited about five minutes. Also there was no cashier and was never acknowledged inside or through the drive-through so good luck would not recommend.
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Mony
5 days ago
1.0
Please be careful and make sure that you ask for your receipt because they will overcharge you!!!! And there was barely any meat and condiments, pretty much just bread and cheese!!! Absolutely horrible!! We will never eat here again!!!!!
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jj Alligood
Feb 18, 2026
1.0
Don’t go here to waste your time. Just waited 30 mins to get the wrong order. I payed for gourmet combo and they gave me regular fries and put lettuce and tomatoe on my Philly? Girl working in front with nose piercing was very rude and was the one that messed up my order.
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Sue Simmons
Feb 9, 2026
1.0
Horrible customer service the person running the drive through could not be bothered to use a coupon. Basically told us no. If you are offering a deal you need to give that deal to the customer. Oh and there was no one else in the drive through so he would have had the plenty of time to correct it. He needs to be fired for horrible customer service. Find a job you don’t need to interact with human beings.