Carrabba's Italian Grill

Reviews

• JB

  Jamie Brooks

  6 days ago
  5.0
  We are at the December bourbon dinner at Carrabba‘s on Baymeadows. The food so far has been delicious. The service is excellent. This is our new fun thing to do. Coming to these “experience“ dinners. They have wine, dinners, and now the bourbon dinner. The creamy potato soup is really creamy. The big bourbon sour is delicious. Even if you don’t come to one of these special dinners, come here for the wonderful food. Try the char grilled chicken wings. Delicious.
• LW

  Lakisha Williams

  Nov 18, 2025
  5.0
  Will the Manager , Angelina the event coordinator and Savannah the server was so amazing. I had an awesome time and they made the event so warm and welcoming and I will definitely be back at this location for the wine event on point meadows. I had a fantastic dinner at Carrabba’s Italian Grill! From the moment I walked in, the atmosphere felt warm, inviting, and perfect for a relaxed evening meal. The service was friendly and attentive without being rushed, which made the whole experience even better. I was here for the Cask and Barrel Bourbon for the 5 course dinner , and it was absolutely delicious — The flavors were rich without being heavy. My favorite dish was the rigatoni with rosemary cream and sausage which was smooth, buttery, and the perfect comfort food pairing. For dessert, the cookies and crème brûlée was the perfect finish: rich chocolate chip cookie layered with whipped chocolate mousse. Not too sweet, just decadent enough. Overall, Carrabba’s delivered great food, great service, and great vibes. I’d definitely recommend it for a date night, family dinner, or even a quick solo treat-yourself meal. I’ll be back!
• KG

  Karmen Gabbin

  Nov 14, 2025
  5.0
  Outstanding Service from Andrew and the Team! We had an exceptional experience at this location. From the moment we walked in, Andrew and the entire team made us feel welcomed and taken care of. The service was fast, friendly, and genuinely attentive. Andrew went above and beyond to ensure everything was perfect, and the rest of the staff matched that same level of professionalism and positive energy. The food came out hot and fresh, and the atmosphere was clean and inviting. It’s rare to find such consistent hospitality at a chain restaurant, but this team truly sets the bar. Highly recommend—thank you, Andrew and crew, for an amazing visit! I’ll definitely be back.
• AC

  Alex Citrullo

  Nov 14, 2025
  5.0
  Fantastic dinner tonight. First, Carrabbas has the best happy hour out there. We enjoyed dinner in the bar area with Alanna as our server. She was so sweet and top notch when it came to serving. Will was the manager and checked on us often! Very personable and made our experience first class. Adam was our bartender and always makes the best drinks, even when I asked for a modification. Tip: top off the Passion Pear Spritz with soda water to cut the sweetness in half! This is hands down the best Carrabbas in Jax and it’s because of Will, Alanna and Adam! Five stars for sure!
• KW

  Kyshia Williams

  Nov 1, 2025
  1.0
  My family and I dined at the Carrabba's in the Bay Meadows area, on Oct 18th. We were highly disappointed and this was the first time. We typically eat at Carrabba's twice a month and bypass the Carrabba's nearby because the Bay Meadows location service is usually stellar. Tonight we were very disappointed for the first time, we had a waitress, and she had no desire to wait on our table. We observed her bring out food and drinks to other tables, by passing our table throughout the evening. She only took our order and we ordered take home meals with our appetizer and entree orders. She allowed the plates to stack up on our table, never came over to bring refills until the end, which she never brought, two other young ladies brought out all of our appetizers, entrees, and our drinks. It was our perception that she did not want to wait on our table, which was fine, as she received a zero tip, and her tip was given to one of the ladies that we were able to locate that brought out our appetizers, entrees, and drinks. Again, we never have any issues with the Bay meadows location, after tonight my husband stated, he did not want to return. Even our intuitive 8-year old made a comment, when we arrived at our truck, I asked if he enjoyed dinner. He said the food was good but the lady was unkind, she allowed all 12 plates to stack on our table and never came back to pick them up, and she never came to ask us if we wanted any refills, she was not kind or friendly. My husband and I could only look at each other in disbelief, absolutely stunned that the service was so deplorable that our 8 year old noticed it. However, the same waitress waited on the tables behind us with no problem, bringing out cocktails and chatting with other patrons all the while attempting to subtly ignore us pretending that she was too busy to be bothered with our table. We made a complaint online, and the manager of the restaurant, immediately reached out the next day, Sunday, Oct 19th. I was initially very impressed with the promptness of a response regarding our concerns. He spoke extensively about restaurant regulations and the current restaurant practices. He assured us that he would speak with the waitress that we made a complaint about, and promised gift cards as complimentary because of our poor experience, this was almost three weeks ago. We have not received any gift cards, he verified the address and stated that he would address our concerns. We have now decided to further explore smaller family owned restaurants who may be more appreciative of customers and take concerns more seriously, and value patronage during this current economic climate. Update: The restaurant manager reached out on a second occasion, and he sent us complimentary gift cards as a result of our poor experience. The gift cards have been received and we look forward to dining in the future.

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