Buffalo Wild Wings

3.5
2623 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
13230 City Station Drive, Jacksonville, FL
32218, United States

Hours

Reviews

3.5
2,623 reviews
5 stars
1,056
4 stars
525
3 stars
331
2 stars
210
1 star
501

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for service and food, often exceeding the estimated pickup times.

Food Quality

Several reviews mentioned issues with food quality, including undercooked or cold items, and incorrect orders.

Staffing Problems

Many customers noted that the restaurant appeared understaffed, leading to poor service and unclean dining areas.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and highlighted enjoyable food experiences.

Cleanliness Concerns

Multiple reviews pointed out cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.
  • CJ
    Carissa James
    2 days ago
    1.0
    If I could give this place zero stars and still be able to write a review, I would absolutely do that. On multiple occasions, I have placed an online order and when arriving at the location, the order is still not done. But tonight was different. This is now the second time in a row that I arrived at the time that it told me my order would be done to only Receive cold food! Then, of course, when you ask for your order to be made freshly the person at the counter looks at you like you’re stupid . Totally unacceptable
  • DL
    Don Lucas
    Nov 11, 2025
    2.0
    I used to really like BWW, but I am over it. Went a few months ago with my daughter because that is what she wanted. When we got there we were told "we only have fried things", which was OK since she wanted bone in wings. So out came these little tiny over fried tough wings. I mean come on this is what you guys do. The wings at Publix are twice the size and cooked right. Can they not do better than a grocery store?? Went back today and had boneless "wings". They were over breaded, over fried and hard. Reminded me of frozen chicken nuggets. The seasoning had just been dumped on top of the chicken after they were put on the plate, weren't even tossed to coat. The chicken was ok if you pulled all the coating off, but again come on. Ate like 2 and brought the rest home hoping can do something with them. So I am done with BWW.
  • TA
    Tony Aponte
    Nov 8, 2025
    5.0
    I came over a year ago and walked out after waiting over 20 minutes just to be acknowledged and then was told it would be another 15 before we were seated and the dining room was nearly empty. Needless to say it was not a great experience. Tonight was a complete different experience. We were seated in about 5-10 minutes then our server, Syd was great. The wings were really good which what I was hoping for. I will be back and hope the positive experience continues. Kudos to Syd for being a great server.
  • MC
    Matt Cronin
    Nov 8, 2025
    1.0
    My overall experience was absolutely horrible. My food came out cold and the wings were as solid as a rock. Ordered a beer and it was room temperature when it came to the table. The only thing that came out semi decent was the appetizers, and even then that was a stretch. My wife didn’t even receive her food while we were sitting down. When it came time for the bill we were charged for the wrong one and got charged 50 dollars more than what we were supposed to pay. We will never be going back to this location and highly recommend that no one returns to this location.
  • KK
    Kaitlin
    Nov 1, 2025
    3.0
    Every time that I order in the app for pickup, it tells me my food will be ready within half an hour or less. & EVERY SINGLE TIME I come in to pick it up by pickup time, I am stuck there waiting 30 extra mins to an hour! Even when it's not even that busy. I understand they may have more to go orders but dang! You guys either need more employees or a better system or something. Because this isn't just a one off issue.. it happens every single time I come in, whether it's day or night.. any day of the week. It's truly irritating!

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Jacksonville serve?

Buffalo Wild Wings in Jacksonville offers award-winning Buffalo, New York-style wings with your choice of 26 sauces and seasonings.

What are the operating hours for Buffalo Wild Wings in Jacksonville?

The restaurant is open Monday to Thursday and Sunday from 11:00 AM to 12:00 AM, and Friday to Saturday from 11:00 AM to 1:00 AM.