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Arby's

4.1
(1371 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
10477 San Jose Blvd, Jacksonville, FL
32257, United States

Hours

Reviews

4.1
1,371 reviews
5 stars
702
4 stars
355
3 stars
141
2 stars
55
1 star
118

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive during interactions.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction with their overall experience.

Food Quality

While some customers enjoyed the food, there were frequent complaints about cold, old, or poorly prepared items, affecting the dining experience.

Cleanliness

Several reviews mentioned that the restaurant appeared dirty or poorly maintained, impacting the overall impression of the location.

Speed of Service

Customers frequently noted slow service, particularly in the drive-thru, with some experiencing long wait times without assistance.
  • B4
    Beefstew 4
    Jan 31, 2026
    5.0
    Best late night fast food experience Ive had in years. Hot, fresh Meat and 3 box. Guy at the window, not terribly friendly. But that dude got it done, got me my food and even made sure sauces were in the box. Cant ask for more these days. Arby’s is still kicking ass. Give em a chance.
  • SS
    Silvercoat
    Jan 22, 2026
    1.0
    Order was wrong and unable to eat my food due to ingredients. Was not given a copy of a receipt which seems to be a common occurrence here. Some soft drinks were not available and neither were some sizes. Was rushed through my order and never offered sauce choices and window. At this point this location should probably be shut down or the manager / franchise owner fired for their lack of care in managing the restaurant.
  • JS
    Justin Shively
    Jan 18, 2026
    1.0
    I visited the drive-thru and ended up waiting for about five minutes. When we decided to leave, someone asked if we wanted to place an order, but we had already driven off. As we left, I noticed several employees just hanging out, and we were the only customers at the time.
  • YS
    Yuriy Shvets
    Jan 10, 2026
    3.0
    Had the meat and 3, chicken sandwich, mozzarella sticks, small fries, small drink. And cobbler dessert roll. Food was pretty good and under $10. Only complaint is place wasnt too busy yet service took longer then usual for fast food to go order.
  • BW
    Bob Watkins
    Dec 24, 2025
    4.0
    We went there late at night to get some food. The weird thing was we went there for cheese sticks and we ordered a six piece of cheese sticks. We had four full size sticks and two half size sticks that kind of makes five pieces to us but I guess they counted it is six. The weird thing was we were asked to pull forward there's no one in their drive-thru but everybody was being pulled forward because they were, "working on their time." So everyone in drive-thru is asked to pull around to the other side of the building. Just kind of doesn't make sense to me when you basically park everybody and drive through. But that's what they did food was okay wasn't great The service was okay wasn't great. I guess we would go there again. Not sure if I would recommit it to you..

Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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