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Arby's

4.0
(1215 reviews)
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Business Details

10160 Phillips Hwy, Jacksonville, FL
32256, United States
(904) 262-9906
http://www.arbys.com/locations/us/fl/jacksonville/10160-phillips-hwy/store-253
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
10160 Phillips Hwy, Jacksonville, FL
32256, United States

Hours

Reviews

4.0
1,215 reviews
5 stars
608
4 stars
302
3 stars
135
2 stars
60
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, rude staff, and poor service, particularly in the drive-thru.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers expressing disappointment in the quality of their meals.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty tables and sticky floors.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual employees for their friendliness and helpfulness.
  • KS
    Keb Skoorb
    1 day ago
    5.0
    Another fine meal
  • DJ
    Dee Jackson
    4 days ago
    5.0
    Arbys is a hidden gem. Their food is always hot and fresh. I don't know why they aren't busier. Their specials are are always budget friendly. Keep up the good work Arby's.
  • EA
    Elijah Allen
    Feb 16, 2026
    5.0
    Honestly Arby's is always great for me. All the food was hot and fresh. Best item has gotta be the buffalo chicken sliders. I got a beef and cheddar and it was yummy, wife got a burger and that was great too. The shakes are really nice
  • JP
    Jay P
    Jan 22, 2026
    1.0
    Completely empty drive through and doors locked but still took forever to take our order, and when they finally did the MANAGER was as rude as you could make such a short and simple interaction. Food was cold too. Yikes. No wonder this place was dead
  • WW
    Will Wesley
    Dec 6, 2025
    5.0
    Greatest Arby's I've been to! Food is still pricey, but it's well worth it for us! We will bypass all others and drive the extra miles to this Arby's to have the service we got this time.
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Brand Certified Facts from Arby's

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