Arby's

4.1
1223 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7612 Merrill Rd., Jacksonville, FL
32277, United States

Hours

Reviews

4.1
1,223 reviews
5 stars
646
4 stars
318
3 stars
120
2 stars
54
1 star
85

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and poor attention to detail.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, old, or improperly prepared items.

Service Issues

Customers frequently mentioned slow service, unprofessional staff behavior, and lack of responsiveness at the drive-thru.

Cleanliness

Several reviews noted cleanliness issues in the restaurant, particularly in the drink and sauce areas.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed specific menu items.
  • CC
    Christin
    Dec 1, 2025
    1.0
    Orders 3 times from here. I had it orders straight to me. Only 5 minutes away. Food cold, fries old. Asked for Arby’s sauce. Didn’t get it on any order. It is even on my ticket. No attention to detail.
  • SM
    Suzanne, Cannoe, Morrison
    Oct 18, 2025
    4.0
    Good Food Roast Beef.thin sliced good.
  • TK
    Tammy Knight
    Oct 15, 2025
    5.0
    Great visit, no complaints!
  • CW
    Charles Whited
    Sep 23, 2025
    1.0
    Went in today and nobody was there to take my order.Stood around for a while then left.
  • JM
    Jeremy Mann
    Sep 4, 2025
    1.0
    Seriously??? How do you screw up mac/cheese? The bowl was almost empty. Swung by after school to get something to eat before daughter’s soccer practice and this is how much was in it.