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Arby's

4.1
(1227 reviews)
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Business Details

7612 Merrill Rd., Jacksonville, FL
32277, United States
(904) 745-0000
http://www.arbys.com/locations/us/fl/jacksonville/7612-merrill-rd/store-8100
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7612 Merrill Rd., Jacksonville, FL
32277, United States

Hours

Reviews

4.1
1,227 reviews
5 stars
648
4 stars
319
3 stars
120
2 stars
54
1 star
86

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and mistakes in food preparation.

Food Quality

Feedback on food quality was mixed, with some praising the taste while others complained about cold or stale items.

Service Speed

Customers frequently mentioned slow service, particularly during drive-thru hours, leading to frustration.

Cleanliness

Several reviews highlighted cleanliness issues in the restaurant, particularly in the drink and sauce areas.

Staff Attitude

While some customers praised friendly staff, others reported unprofessional behavior and lack of attentiveness.
  • IC
    illuminated cosmos
    Feb 18, 2026
    1.0
    They refuse to sale shakes at 1120pm. I thought 12 was close but I guess they want to get home. Secondly there is one African American guy that acts like your doing him a favor and makes it very clear he wants nothing to do with anyone every single visit. He is literally the reason I go there as little as I do. Now they seem to be pulling the no ice cream deal too. Awesome
  • JA
    Jorador Anvilmar
    Jan 21, 2026
    4.0
    The food was good. I asked for crinkle fries and was given curly instead. That's not a big deal to me though. Mistakes happen.
  • CC
    Christin
    Dec 1, 2025
    1.0
    Orders 3 times from here. I had it orders straight to me. Only 5 minutes away. Food cold, fries old. Asked for Arby’s sauce. Didn’t get it on any order. It is even on my ticket. No attention to detail.
  • SM
    Suzanne, Cannoe, Morrison
    Oct 18, 2025
    4.0
    Good Food Roast Beef.thin sliced good.
  • TK
    Tammy Knight
    Oct 15, 2025
    5.0
    Great visit, no complaints!
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Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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