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Arby's

4.0
(665 reviews)

Business Details

13696 Beach Blvd., Jacksonville, FL
32224, United States
(904) 223-4363

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
13696 Beach Blvd., Jacksonville, FL
32224, United States

Hours

Reviews

4.0
665 reviews
5 stars
324
4 stars
158
3 stars
90
2 stars
32
1 star
61

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders and missing items, indicating a recurring problem with order fulfillment.

Food Quality

Several reviews highlighted inconsistent food quality, with complaints about cold or poorly prepared items, particularly fries and sandwiches.

Customer Service

While some customers praised friendly staff, many others experienced rude service and long wait times, suggesting a lack of consistent training and management.

Cleanliness

Customers noted cleanliness issues in the dining area and bathrooms, with some describing the location as dirty or unkempt.

Overall Experience

The overall sentiment is mixed, with some customers expressing satisfaction with their meals and service, while others reported significant disappointments.
  • AC
    Abe Catalan
    Feb 17, 2026
    5.0
    Love this place. Service always much better than any other fast food place. Thank you Larry!! 😊
  • EE
    Elizabeth Eddins
    Jan 6, 2026
    5.0
    I just feel i didn't have enough cheese sauce on my cheddar melt #1 classic. The young lady in drive thru was very personable and sweet.
  • HH
    HauntingTheHoly
    Jan 5, 2026
    1.0
    TWO trips in a row this location can’t be bothered to put the cheddar or the arbys sauce on my sandwhich. I was forgiving the first time, things happen. But this proves the total apathy and ineptitude of this location. I’ve made this order at least FORTY times at the Beach Blvd location and they’ve never made an egregious mistake. Obviously it’s better run. When we go to this location is it’s on the way to Mayo Clinic, where I frequent as a Cancer patient. I am admitted right now and gf swung by to give me a treat. This sandwhich is worse than hospital food when it doesn’t have the toppings.
  • MM
    Marcia ML
    Jan 5, 2026
    1.0
    This is the second time this location has messed up the exact same order: a ½ lb Beef & Cheddar, served without the cheddar, even though it was clearly charged on the receipt. The first time this happened, we called and were told that next time we could come back and they would replace it. Unfortunately, that location is out of our way and going back during rush hour for two sandwiches just wasn’t realistic, so we didn’t return. Today, we only ordered from this location again because my husband is currently admitted to the hospital and this was the only Arby's on the way. I ordered the same sandwich, gave them the benefit of the doubt, and didn’t check it at pickup. When I arrived at the hospital, once again NO cheese. It’s on the receipt. I paid for it. And yet, no cheddar. This has never happened at our usual Arby’s location, not even once. I don’t know what’s going on at this particular store, but customers shouldn’t have to inspect their food every single time to make sure they’re getting what they paid for. Please check your food before leaving this location clearly has a recurring issue. Very disappointing!!!!!!!!
  • ML
    Milissa Logan
    Jan 4, 2026
    3.0
    The steak bowl wasn't very good- served on paper, in a sandwich box. Very frustrating to try and not eat paper.

Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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