Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Jacksonville Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
I am filing this review because my experience with a manager named Jerry at this Chick-fil-A has gone far beyond uncomfortable and into outright harassment.
Every time I came into the store, Jerry repeatedly approached me, made unwanted advances, and continued to hit on me despite clear disinterest. It got so uncomfortable that I began avoiding going inside altogether.
However, the situation escalated in a way that is completely unacceptable. Jerry used my name from my order to search for me online and began contacting me outside of work. He proceeded to send me unsolicited explicit photos and continued harassing me digitally.
This is not just unprofessional. This is invasive, inappropriate, and deeply disturbing behavior from someone in a management position. No employee, let alone a manager, should ever be using customer information to track someone down and send explicit content.
I attempted to resolve this by calling the store, but the fact that I even had to do that speaks volumes.
This behavior is a complete violation of customer trust and does not reflect the standards Chick-fil-A claims to uphold. At this point, this needs to be taken seriously at a corporate level.
Until this is addressed appropriately, I will not be returning, and I strongly caution others.
KT
Kayla TaylorMcnair
Apr 6, 2026
5.0
Delicious, per usual
AK
Alice K
Apr 1, 2026
4.0
Quick! Ordered inside. Clean.
EM
Evans Mcbride
Mar 18, 2026
5.0
The exceptional service and amiable staff establish this as an exemplary venue for dining and leisure. Commendations to the entire team.
LH
Lauren Hogan
Mar 3, 2026
1.0
the service is absolutely awful. I paid for a frosted soda and they claimed that the transaction didn’t go through. I showed them proof of my credit card exchange and that it was pulled out of my credit card yet. They still refuse to give me a frosted soda. Awful service. It was a girl serving me and she was so rude.
Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.
Does Chick-fil-A offer curbside pickup?
Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.
Can I order Chick-fil-A delivery near me?
Chick-fil-A offers delivery through the Chick-fil-A App and select delivery partners like DoorDash, Uber Eats, and Grubhub. Availability may vary by location.
How do I place a Chick-fil-A catering order?
You can place catering orders online at cfa.com/catering or through the Chick-fil-A App. Options include party trays, boxed meals, and beverages—perfect for meetings or events.
What’s on the Chick-fil-A breakfast menu?
Popular Chick-fil-A breakfast items include the Chicken Biscuit, Hash Brown Scramble Bowl, Chick-n-Minis™, and coffee. Breakfast is typically served until 10:30 AM.
Does Chick-fil-A have vegetarian or gluten-free options?
Yes. Chick-fil-A offers several options including the Market Salad, Waffle Fries®, and fruit cups. Gluten-free buns are also available upon request.
How can I find a Chick-fil-A near me?
Search “Chick-fil-A near me” on Google or use the Chick-fil-A App or website to find your closest location, check hours, and explore the menu.
Can I customize my Chick-fil-A order?
Absolutely. Use the Chick-fil-A App or website to customize sandwiches, salads, and meals to your preferences, including sauces, toppings, and sides.
Does Chick-fil-A have family meals or group options?
Yes. Chick-fil-A offers family-style meals and catering trays that are perfect for sharing at gatherings, parties, or work lunches.
Is the Chick-fil-A app worth downloading?
Yes! The Chick-fil-A App lets you order ahead, earn rewards, track past orders, and get exclusive offers. It’s the easiest way to enjoy Chick-fil-A fast and fresh.
What are the regular operating hours for Chick-fil-A at Jacksonville Town Center?
Chick-fil-A at Jacksonville Town Center is open Monday through Saturday from 6:00 AM to 10:00 PM and is closed on Sundays.
Does this Chick-fil-A location accept reservations?
No, this Chick-fil-A location does not accept reservations.
Is there a drive-thru service available at this Chick-fil-A?
Yes, the drive-thru is open Monday through Saturday from 6:00 AM to 10:00 PM and is closed on Sundays.
Can I order delivery from Chick-fil-A at this location?
Yes, delivery is available Monday through Saturday from 6:00 AM to 10:00 PM. You can order delivery through their website or delivery partners.
What pickup and delivery options are offered at the Jacksonville Chick-fil-A?
This location offers in-store pickup and delivery services, as well as drive-thru service.
Are there any special holiday hours for Chick-fil-A at this location?
Yes, for example, it is closed on November 27, 2025 and December 25, 2025, with adjusted hours on dates like December 24 and 31, 2025.
What are some nearby dining options if I want a variety of food choices around Chick-fil-A?
Nearby dining options include Chicken Salad Chick for southern-style sandwiches, Noodles & Company for noodles, Crispers for salads and soups, and Renna's Pizza for pizza lovers.
Are there other fast food restaurants near this Chick-fil-A for quick meal alternatives?
Yes, nearby fast food options include Qdoba Mexican Eats, McDonald's, and Arby's.
What nearby retail stores and services can I visit when I come to Chick-fil-A at Jacksonville Town Center?
Nearby retail options include Jared jewelry store, Zales, Men’s Wearhouse clothing store, The Vitamin Shoppe, and beauty salons like European Wax Center and Blo Blow Dry Bar.
Does Chick-fil-A offer any special menu items or services for groups and events?
Yes, Chick-fil-A offers catering options including party trays and boxed meals ideal for meetings, events, or group gatherings.
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