Donatos Pizza

4.1
513 reviews
Gotta love more™.

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Location

Donatos Pizza
1500 Beach Boulevard, Jacksonville Beach, FL
32250, United States

Hours

Reviews

4.1
513 reviews
5 stars
336
4 stars
58
3 stars
28
2 stars
23
1 star
68

What are people saying?

AI-generated from recent customer reviews

Food Quality

While some customers praised the thin crust and specific pizzas like the hot honey pepperoni, others reported issues with raw dough, bland flavors, and poor ingredient quality.

Customer Service

Numerous reviews highlighted poor customer service experiences, including rude staff, unhelpful responses, and issues with order accuracy.

Delivery Issues

Several customers experienced delays, cold food upon arrival, and incorrect orders, leading to dissatisfaction with the delivery service.

Value for Money

Many customers felt that the prices were not justified by the quality or size of the food, with some comparing it unfavorably to cheaper alternatives.
  • DB
    Danielle Blue
    Dec 22, 2025
    5.0
    Donatos pizza is always amazing. Perfect thin crust, plenty of toppings, friendly staff and very clean! Would definitely recommend!!!
  • EW
    Eil White
    Dec 14, 2025
    5.0
    As a guy form Italy this is good
  • VV
    Vicki
    Nov 10, 2025
    3.0
    Ordered two pizzas for delivery. The works( really good) thin crust. Large mushroom (it was raw). I called and was told I could come down- defeating the purpose for delivery. Then I was told I could put a special request in next time( to cook my pizza?) it was literally raw dough underneath. Couldn’t eat. Had mushrooms and cheese for dinner. All of it was raw! WTH FYI. The correct response would be to refund the one pizza. Between the 5.00 delivery fee and the tip, it’s the least they could do. I mean really, you cook pizza every day- do I really need to special request that it’s cooked?
  • AV
    Anna Maria Varmall
    Oct 31, 2025
    1.0
    The customer service is horrible. I called Halloween day to ask about my order. The woman that’s working this day was rude and hung up on me. I specifically asked if they could follow the special instructions for my pizza because I have food allergies. She told me to request a refund or just pick my food up and hung up on me. I would NEVER EVER spend my money at this establishment again.
  • X
    · “‪Rusty‬” X·
    Oct 27, 2025
    4.0
    I ordered online. Arrive 5 minutes early. By the time I washed my hands got a text message that my order was ready, and it most certainly was! Directly out of the oven. Ate a slice in the car and OMG! The crust was like buttery toast. The toppings hot and gooey. I got the Popeye with anchovies! Pizza is my favorite since I was a child. This is one of the best crust I've had so far. The secret is getting it right out the oven. Ill be honest he vibe wasn't that inviting but to be fair it was 630 on a monday. Service wasn't bad, just busy. All and all ill give it another go.

Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza famous for?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.

What are the pickup and delivery options available at Donatos Pizza?

Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.