Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Numerous reviews highlighted poor customer service experiences, including rude staff and unhelpful responses to complaints.
Food Quality
Mixed feedback on food quality; while some praised the pizza and wings, others described it as bland, undercooked, or reminiscent of frozen pizza.
Order Accuracy
Several customers reported issues with incorrect orders, missing items, and long wait times for delivery or pickup.
Value for Money
Many customers felt that the prices were not justified by the quality or size of the food, leading to disappointment.
Positive Experiences
Despite the negative feedback, some customers enjoyed the pizza and praised specific staff members for their excellent service.
VV
Vicki
Nov 10, 2025
3.0
Ordered two pizzas for delivery. The works( really good) thin crust. Large mushroom (it was raw). I called and was told I could come down- defeating the purpose for delivery. Then I was told I could put a special request in next time( to cook my pizza?) it was literally raw dough underneath. Couldn’t eat. Had mushrooms and cheese for dinner. All of it was raw! WTH
FYI. The correct response would be to refund the one pizza. Between the 5.00 delivery fee and the tip, it’s the least they could do. I mean really, you cook pizza every day- do I really need to special request that it’s cooked?
TM
tammy melton
Nov 1, 2025
1.0
1si and last time I'll order from here. My pizza had no sauce and the shareable meatballs are imitation. ..YUCK!!
AV
Anna Maria Varmall
Oct 31, 2025
1.0
The customer service is horrible. I called Halloween day to ask about my order. The woman that’s working this day was rude and hung up on me. I specifically asked if they could follow the special instructions for my pizza because I have food allergies. She told me to request a refund or just pick my food up and hung up on me. I would NEVER EVER spend my money at this establishment again.
X
· “Rusty” X·
Oct 27, 2025
4.0
I ordered online. Arrive 5 minutes early. By the time I washed my hands got a text message that my order was ready, and it most certainly was! Directly out of the oven. Ate a slice in the car and OMG! The crust was like buttery toast. The toppings hot and gooey. I got the Popeye with anchovies! Pizza is my favorite since I was a child. This is one of the best crust I've had so far. The secret is getting it right out the oven. Ill be honest he vibe wasn't that inviting but to be fair it was 630 on a monday. Service wasn't bad, just busy. All and all ill give it another go.
KS
KERRY SULLIVAN
Oct 23, 2025
1.0
They delivered an EMPTY BOX of what was supposed to be cheese bread. When I called them to discuss just now, the girl who answered said “no problem, I’ll let them know.” When I tried to correct her that of course it’s not the customers problem and that the appropriate customer service would be to apologize on behalf of Donato’s she hung up on me. Not a great look.
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.
What are the pickup and delivery options available at Donatos Pizza?
Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
What are the operating hours of Donatos Pizza?
Donatos Pizza operates from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, with extended hours until 1:30 AM on Friday and Saturday.
Does Donatos Pizza offer any special promotions?
Yes, Donatos Pizza currently has a promotion where you can add a side for just $5.
Which payment methods does Donatos Pizza accept?
Donatos Pizza accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I order from Donatos Pizza online?
You can order online via their website at https://www.donatos.com or through their app available on both iOS and Android.
Where is Donatos Pizza located?
Donatos Pizza is located at 1500 Beach Boulevard, #311, Jacksonville Beach, FL 32250, USA.
Is Donatos Pizza family-owned and where was it founded?
Donatos Pizza is a family-owned company founded in Columbus, Ohio in 1963.
What nearby places can I visit before or after dining at Donatos Pizza?
Nearby places include The Studio Rhythm Pilates Studio & Boutique, Le Dream Nails and Beauty Lounge, and Mind Bender Escape Rooms Jacksonville, which offer fitness, beauty, and entertainment options respectively.
How can nearby gyms and fitness centers help enhance my visit to Donatos Pizza?
You can enjoy a workout at nearby gyms such as Focus Fitness Jax, STRIDE, and Maxfit Jax Beach before treating yourself to pizza at Donatos Pizza.
Are there any local beauty salons near Donatos Pizza I can visit for pampering?
Yes, you can visit nearby beauty salons such as Wild Ivy Salon, Le Dream Nails and Beauty Lounge, and Lash Jax for hair, nail, and spa services.