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Donatos Pizza

4.1
(518 reviews)

Business Details

(904) 366-2867
https://www.donatos.com

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Location

Donatos Pizza
1500 Beach Boulevard, Jacksonville Beach, FL
32250, United States

Hours

Reviews

4.1
518 reviews
5 stars
338
4 stars
58
3 stars
28
2 stars
23
1 star
71

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on pizza quality; some praised the thin crust and toppings, while others found it bland or poorly cooked.

Customer Service

Numerous complaints about rude staff and poor customer service experiences, including issues with order accuracy and handling complaints.

Delivery Issues

Frequent reports of cold pizza upon delivery and delays in service, leading to customer dissatisfaction.

Value for Money

Customers expressed concerns about high prices relative to the quality and portion sizes of the food.

Positive Experiences

Some customers highlighted excellent service and delicious food, particularly praising specific menu items like the hot honey pepperoni pizza.
  • DW
    Dustin Williams
    Feb 26, 2026
    1.0
    Messed up my order, didn't take responsibility, gave me one burnt pizza, and cheese sticks with undercooked dough. So one star for causing my children to eat raw dough.
  • DD
    Diana DePriest
    Feb 21, 2026
    1.0
    We walked in and there wasn't any customers. We got our own menu and decided what to have. After waiting 10 minutes at the counter we walked out. Nobody ever took our order. There was one person in the back and one person putting to go boxes together taking up a huge table in the dining area. Unfortunately we never got to try it. The guy putting the to go boxes together was also on his phone the whole time.
  • DC
    Donna Campbell
    Feb 5, 2026
    5.0
    Delicious pizza and excellent service!
  • AM
    Adeebah Muslim
    Jan 31, 2026
    3.0
    The pizza 🍕 was just ok. Stayed open late was a plus. But it needed parm cheese and red pepper flakes for flavor.
  • JM
    Joshua Martin
    Jan 13, 2026
    1.0
    Quite possibly the worst pizza I have ever had.

Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza famous for?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.

What are the pickup and delivery options available at Donatos Pizza?

Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.

Brand Certified Facts from Donatos Pizza

This information is certified by Donatos Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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