Business Details
About
Sandwich Restaurant
Looking for the best cheesesteaks in town? We've been serving mouthwatering sandwiches since 1986. Our menu boasts a wide selection of cheesesteaks, prepared with steak or chicken grilled to perfection, topped with melted cheese, and toppings prepared just for your meal. Pair a cheesesteak with our delectable Gourmet Fries and a Real Fruit Lemonade. We only use the best ingredients so every bite and sip is packed with flavor. When you're craving a classic cheesesteak, our grill masters will craft an unforgettable meal. Come dine in with us or order online at charleys.com for pickup or delivery. Don't settle for anything less than the best--Charleys Cheesesteaks has the #1 cheesesteak in the world!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
403 reviews
5 stars
217
4 stars
51
3 stars
37
2 stars
22
1 star
76
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, rude staff, and incorrect orders, leading to frustration and disappointment.
Food Quality
Feedback on food quality was mixed; while some enjoyed the cheesesteaks and fries, others found them bland or poorly prepared.
Cleanliness
Several reviews praised the cleanliness of the restaurant, indicating a positive aspect of the dining environment.
Staff Performance
While some staff members received compliments for their friendliness and helpfulness, others were criticized for being unprofessional and inattentive.
Pricing Concerns
Customers expressed concerns about high prices relative to the quality and portion sizes of the food.
- MCMichael Cagney4 days ago2.0Nice employees. Clearly short staffed. But… Oof it was a struggle not to walk out. Multiple Mislabeled items and description on menu. Party of 3 in front if me had orders taken 9 minutes apart. 14 minutes to place order of wings…. Another 10 to make it
- RTRikki ThurmanNov 17, 20251.0Special online AND ON THE PHYSICAL MENU through the drive thru clearly stated 20 boneless wings, fries, two condiment sides for $16.99. The cashier told me numerous times that was not a deal they had. I had to tell him to check their website and their menu for him to recognize what was advertised. I asked 4x if my order was spicy or not and he assured me it was “not” only for it to be in fact spicy. I had to correct and point out the discrepancies in what I was originally charged which was over $12 difference. I don’t typically complain but for Charley’s being as expensive as it is- it really shouldn’t be as low of quality.
- DCDarlene CutinoNov 7, 20251.0Today Friday 11/7/25 was my first day visiting your store in the drive-thru. At 277 3rd Street South Jacksonville, Fl. Store #02386 my ticket #124 I was unaware that the soda machine wasn’t working, on the menu it just says Soda. I kept asking what types of sodas was available, so I could select, your clerk {on my ticket it says Jasmine} she was quite rude and kept putting emphasis on the lemonade products before she finally said that the soda machine wasn’t working. She needs to figure out a way in her greeting to make it known that the soda machine isn’t working. I spent $13 the food was good but her service stunk!!!!! This was my first time visiting your restaurant since I was in the area and I will NOT be returning. It’s not so much as what you said, it’s how you say things. I managed fast food restaurants for many years. Thank you for your time. Darlene
- CMCarlos MartinOct 25, 20251.0Whoever is over this location is doing very much a poor job at staff. I sat and drive-through for over 30 minutes. Left the drive-through to go inside and stood another 30 to 45 minutes while one employee work drive-through in the register and one walked around running her mouth poor customer service. My whole lunch break was taken up by this restaurant for no reason.
- ILIvan LobatonOct 24, 20255.0Es un lugar acogedor,porque las veces que voy me tratan muy bien.ojala todas los restaurantes fueran así o
Frequently Asked Questions About Charleys Cheesesteaks
What are the pickup hours for Charleys Cheesesteaks at 277 3rd St S?
Charleys Cheesesteaks offers pickup service daily from 10:00 AM to 10:00 PM.
Does Charleys Cheesesteaks offer delivery or drive-through services?
No, Charleys Cheesesteaks does not offer delivery or drive-through services at this location; only pickup and dine-in are available.
Is dine-in service available at Charleys Cheesesteaks?
Yes, dine-in service is available from 10:00 AM to 10:00 PM daily.
What types of payment are accepted at Charleys Cheesesteaks?
The restaurant accepts major credit cards including American Express, Discover, Mastercard, Visa, and also allows debit card payments; cash payments are not required.
Does Charleys Cheesesteaks cater events?
Yes, Charleys Cheesesteaks offers catering services for events.
Is Charleys Cheesesteaks wheelchair accessible?
Yes, the location has a wheelchair accessible entrance, seating, parking, and restroom facilities.
Does Charleys Cheesesteaks have a children's menu?
Yes, Charleys Cheesesteaks offers a children's menu and welcomes families and children.
What other dining options are near Charleys Cheesesteaks?
Nearby dining options include Krystal, Taco Bell, and The Grom sandwich shop, offering variety for customers exploring the area before or after their meal.
Are there any health or wellness services near Charleys Cheesesteaks?
Yes, nearby health-related places include 24/7 Pediatric Care Centers and Cole Veterinary Clinic for family and pet care services.
What local services can customers find near Charleys Cheesesteaks?
Customers can access services such as financial planning at Accounting Beaches Tax, beauty treatments at Embee Salon, and automotive repair at Tony's European Auto Service nearby.