Chipotle Mexican Grill

Reviews

• LB

  Lani Byrd

  Nov 11, 2025
  1.0
  CONSISTENTLY INCONSISTENT. We've tried the Inverness location several times and continue to be disappointed. You know how some Chipotle locations "hook you up" with nice sized portions and a smile while customizing your order? You won't get that at this location. Small subpar size portions, delivered with an attitude. And not just from one person; most (but not all) employees there seem to hate their job and having to deal with another human being. Nobody seems to know what they are doing. It's sad because everyone was so excited to get a Chipotle here in Inverness. The taste of the food itself has been pretty good (minus this last visit where the steak was the absolute worst). We've waited for them to get their growing pains/kinks worked out, but it isn't happening. I don't see them staying in business at this rate.
• DI

  Dirt IsBetter

  Nov 4, 2025
  1.0
  It's been a few months and I wasn't going to share this but both times I went to this location was not a good experience. First time they were very busy and I get that, but the lady in charge did not seem to be able to handle the flow of customers. Take the order, make the food, check them out. She was micromanaging everyone else to the point that nobody knew what they were supposed to do. It took 3x the time to get my single oder through when everything is RIGHT THERE. Ordered directly from the posted menu and we get our own drinks. The second time, same lady. I explained that I was under dietary restrictions and could not eat rice or vegetables due to trying to find out where my allergies were coming from. Just meat. So she made me order a bowl, she put RICE in the bottom, argued with me about adding extra portions of meat that I UNDERSTOOD I WOULD PAY FOR, and when she finally put an extra amount of steak SHE USED HER GLOVED HAND WHICH JUST TOUCHED ALL THE TONGS TO REACH IN MY BOWL AND PULL OUT PIECES SHE THOUGHT WAS "TOO MUCH". So embarrassing and the line behind us started thinning out when they saw all that. I was a food service manager for 12 years. My dog enjoyed the food very much and I won't be back. Ever. Read all the reviews! It makes me feel horrible to post a negative review but that's what happened. I will not be pursuing communication with upper management or a coupon. No thank you.
• CR

  CitrusSun Reviewer

  Nov 3, 2025
  1.0
  Chipotle's has priced themselves out of business for us. $20- for two little "street size tacos" that can't even hold but a few bites of meat. CHARGED extra asking for the portion fit NOT EXTRA MEAT it was only about a piece or two more. We won't bother to return..RIP OFF 🤬
• LS

  Lilly Salvatore

  Nov 1, 2025
  1.0
  A manager named Amber was incredibly rude to my daughter and grand daughter. My daughter was asking what her daughter wanted and she scoffed at her as if it was taking up her entire day. You’re in customer service and a manager, how about getting some customer service skills! The cashier was super sweet though!
• IH

  isabella hepner

  Nov 1, 2025
  1.0
  The manager Amber told me I didn’t look like I needed extra meat and I didn’t even bother to eat my meal. I have an eating disorder and that’s not okay to say to someone.

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