Brand Certified
Pollo Tropical
3.8(1872 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
23200 S.W. 112 Court, Homestead, FL
33032, United States
Certified by Pollo Tropical • Mar 01, 2026
(786) 501-9925
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/homestead/23200-s.w.-112-court
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.8
1,872 reviews
5 stars
902
4 stars
352
3 stars
214
2 stars
103
1 star
301
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including cold, burnt, or undercooked items, and inconsistent portion sizes.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and a lack of professionalism.
Order Accuracy
A significant number of customers experienced problems with order accuracy, often receiving incomplete or incorrect items.
Service Speed
Customers frequently mentioned slow service and long wait times, particularly during busy hours.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and noted positive dining experiences.
- TRThamara Ruiz6 days ago1.0Very disappointed. The food was cold, only two small pieces of churrasco were served, the salad had no dressing, the plantains were burnt and no bread was included. Definitely not the quality I expected.
- KGKatia GonzalezFeb 23, 20265.0Esto no es con Pollo Tropical directamente pero igual ellos son los que dan la cara. Este postre empezo bien y ya va por menos de la mitad de Tres Leche y mas crema. Me gusta mucho como lo hacen pero ya calidad no va con cantidad. Deberian revisarlo please.
- DDDenise DFeb 17, 20264.0Chicken is sometimes burned I don’t realize until I get home but now I check while in drive through and they act as if I’m wrong for checking before I leave drive through. Now I ask if they cannot give me burned chicken.
- SESean EspinosaFeb 13, 20265.0Great experience at Pollo Tropical, thanks to Dariel! He took my order efficiently and kept things moving quickly. Appreciate the good service - made my meal even better.
- JDJenny DuarteFeb 9, 20261.0No debería darle nada, porque la comida estuvo demasiado mala, el arroz parecía una masa, los frijoles eran pura agua nada de frijoles y el pollo no tenía color estaba solo cocido, se pidió yucas bytes y me dieron yuca frita y los plátanos bytes casi quemados, un frape de mango caliente, mala atención y en servicio calidad de comida, quedé decepcionada por completo
Frequently Asked Questions About Pollo Tropical
What are the daily operating hours of Pollo Tropical in Homestead, FL?
Pollo Tropical in Homestead, FL is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery, and you can order online via their delivery URL.
Where is Pollo Tropical located?
Pollo Tropical is located at 23200 S.W. 112 Court, Homestead, FL 33032, USA.
What types of cuisine and dishes does Pollo Tropical serve?
Pollo Tropical serves fresh 24-hour citrus marinated chicken and creative takes on traditional Cuban and Latin American dishes, including signature Grilled Chicken and Mojo Roast Pork with black beans and rice.
Does Pollo Tropical accept major credit cards for payment?
Yes, Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards.
Is Pollo Tropical family-friendly and accessible to guests with disabilities?
Yes, Pollo Tropical welcomes families and has wheelchair accessible entrances, parking, seating, and restrooms. They also offer high chairs for children.
What nearby grocery stores can I visit when I come to Pollo Tropical?
Publix and Publix Super Market at Promenade at Silver Palm are nearby grocery stores you can visit before or after enjoying your meal at Pollo Tropical.
Are there any nearby educational institutions close to Pollo Tropical?
Yes, Goulds Elementary School and Principal Passmore Mack are nearby elementary schools in the area.
Which nearby restaurants and dining options are close to Pollo Tropical?
Nearby dining options include McDonald's, Subway, China Pan (Chinese and Asian cuisine), Pizza Hut, and ZENSHI Handcrafted Sushi for a variety of tastes.
Does Pollo Tropical offer seating and what type of dining experience can I expect?
Pollo Tropical offers seating for dine-in guests with a welcoming atmosphere including options for small plates, comfort food, brunch, lunch, dinner, and dessert.
Brand Certified Facts from Pollo Tropical
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