Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
2,208 reviews
5 stars
1,087
4 stars
420
3 stars
253
2 stars
110
1 star
338
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported slow service, incorrect orders, and missing items, leading to frustration.
Food Quality
Several reviews mentioned inconsistent food quality, including dry chicken and insufficient portions.
Staff Friendliness
Despite service issues, some customers praised specific staff members for their friendliness and helpfulness.
Cleanliness Concerns
There were complaints about cleanliness, including unsanitary conditions and improper cleaning practices.
- N2NY 20212 days ago5.0Muy bien servicio y la comida rica
- ISIvan SorianoJan 5, 20261.0Never ordering chicken soup again. All the chicken that was in this large chicken soup is on the fork.
- MMMomyPapiJan 4, 20261.0Estén bien seguro de cuando pidan la orden para llevar o por delivery que sirvan la porción que lleva ,esta es la segunda ves que ordenó y cuando me llega el delivery el arroz y los frijoles no le ponen la cantidad que lleva ,el pote de los frijoles le faltaba casi 1/4 de la cantidad al igual que el arroz , llenen bien la cantidad que lleva y hagan al cliente feliz que al final son quienes mantiene el negocio
- JSJose SantosDec 13, 20251.0NO TENGO BUENA OPINIÓN DE MI PARTE YA QUE PEDÍ EL NUEVO PLATO DE LOS TOSTONES CON ROPA VIEJA Y ME SIRVIERON LOS TRES TOSTONES EN UN PLATO CON UN POQUITO DE CARNE ENCIMA Y LOS TOSTONES DE ABAJO NO TENÍAN CARNE, LE RECLAMÉ A LA MANAGER Y LO QUE ME DIJO FUE QUE ELLOS TIENEN UN PESO PARA LA CARNE DEL PLATO Y LA CARNE DE ESA ORDEN NO LLEGA A 2 ONZAS. "( MUY MAL SERVIDA ESA ORDEN )"
- ILIsabella LopezDec 12, 20251.0Como es posible que aparte que te lo dan todo restringido.Pides dos salsas de cilantro por la aplicación y lo único que te entregan es una .De verdad que pagas tanto dinero para que este pollo tropical lo tenga todo restringido.Tienen una miseria de pollo miseria de arroz y aparte de las salsa,no se ponen bravas cuando le dicen que te den otra .Esto cada día es un asco .🤮
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours for Pollo Tropical in Homestead, FL?
Pollo Tropical in Homestead is open from 10:00 AM to 12:00 AM (midnight) every day of the week.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery services daily from 10:00 AM to 11:30 PM. You can order online through their delivery URL.
Where can I find the menu for Pollo Tropical?
You can view the full menu online at https://www.pollotropical.com/menu.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban cuisine with a creative twist, including their signature grilled chicken and Mojo roast pork, along with dishes inspired by Latin America.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts payment via American Express, Discover, MasterCard, Visa, debit cards, mobile NFC payments, and credit cards. Cash is not required.
Is Pollo Tropical suitable for families and children?
Yes, Pollo Tropical welcomes families and children. They have a children's menu available and provide high chairs and wheelchair accessible facilities.
Can I dine in or do I need to order takeout at Pollo Tropical?
You can dine in, order takeout, have delivery, or use curbside pickup at Pollo Tropical. They have seating available but do not accept reservations.
Is Pollo Tropical open on holidays?
Pollo Tropical is closed on Christmas Day (December 25, 2024). Regular hours apply on other days.
What nearby shopping centers are close to Pollo Tropical in Homestead?
Waterstone Plaza is a nearby shopping center close to Pollo Tropical. Customers can shop there before or after dining.
Are there any healthcare facilities near Pollo Tropical?
Yes, Pediatric Associates Homestead and Labcorp at Walgreens are nearby healthcare facilities. Visitors can access medical services conveniently around their trip to Pollo Tropical.
What nearby dining options are available around Pollo Tropical?
Nearby dining options include Shanghai and Tokyo (Chinese and Japanese restaurant), Subway (sandwich shop), and ZENSHI Handcrafted Sushi (sushi restaurant). Customers might explore these for variety in the area.