Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
2,193 reviews
5 stars
1,081
4 stars
420
3 stars
252
2 stars
110
1 star
330
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported problems with order accuracy and slow service, particularly for take-out and delivery.
Cleanliness
While many praised the cleanliness of the restaurant, there were also reports of unsanitary conditions, including a roach sighting.
Food Quality
Feedback on food quality was mixed; while some enjoyed fresh and tasty meals, others complained about dry chicken and incorrect orders.
Staff Performance
Staff friendliness received positive remarks, especially for specific employees like Barbie, but there were also complaints about rude service from management.
Value for Money
Customers appreciated the good prices and value, although some felt that portion sizes were lacking.
- RHRainford HallNov 15, 20255.0All perfect
- MLMaria LópezNov 9, 20251.0Me ellaron un peso de Pelo en la sopa como una brujeria 🤮
- TTTrevisOct 29, 20253.0The service can be better for take-out (mobile orders).
- AZAna Cruz ZambranoOct 18, 20255.0Vey clean, smells good, nice and kind people serving
- JMJames MurdockOct 17, 20253.0My family and I were passing through on our way to the airport and wanted to try a restaurant that we don’t have back home so we decided to check out Pollo Tropical. The service, food, value, and atmosphere was all okay. We’re happy we stopped in, but will probably try something else next time.
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours for Pollo Tropical in Homestead, FL?
Pollo Tropical in Homestead is open from 10:00 AM to 12:00 AM (midnight) every day of the week.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery services daily from 10:00 AM to 11:30 PM. You can order online through their delivery URL.
Where can I find the menu for Pollo Tropical?
You can view the full menu online at https://www.pollotropical.com/menu.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban cuisine with a creative twist, including their signature grilled chicken and Mojo roast pork, along with dishes inspired by Latin America.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts payment via American Express, Discover, MasterCard, Visa, debit cards, mobile NFC payments, and credit cards. Cash is not required.
Is Pollo Tropical suitable for families and children?
Yes, Pollo Tropical welcomes families and children. They have a children's menu available and provide high chairs and wheelchair accessible facilities.
Can I dine in or do I need to order takeout at Pollo Tropical?
You can dine in, order takeout, have delivery, or use curbside pickup at Pollo Tropical. They have seating available but do not accept reservations.
Is Pollo Tropical open on holidays?
Pollo Tropical is closed on Christmas Day (December 25, 2024). Regular hours apply on other days.
What nearby shopping centers are close to Pollo Tropical in Homestead?
Waterstone Plaza is a nearby shopping center close to Pollo Tropical. Customers can shop there before or after dining.
Are there any healthcare facilities near Pollo Tropical?
Yes, Pediatric Associates Homestead and Labcorp at Walgreens are nearby healthcare facilities. Visitors can access medical services conveniently around their trip to Pollo Tropical.
What nearby dining options are available around Pollo Tropical?
Nearby dining options include Shanghai and Tokyo (Chinese and Japanese restaurant), Subway (sandwich shop), and ZENSHI Handcrafted Sushi (sushi restaurant). Customers might explore these for variety in the area.