Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
1,627 reviews
5 stars
817
4 stars
258
3 stars
164
2 stars
69
1 star
319
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including incorrect orders, rude staff, and lack of attention to customer needs.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about undercooked chicken, missing items, and small portion sizes.
Management Praise
Some customers praised specific managers for their excellent service and ability to maintain a positive atmosphere despite the challenges.
Cleanliness Concerns
Several reviews mentioned cleanliness issues, particularly in the bathrooms and food preparation areas.
Mixed Experiences
While some customers enjoyed their meals and service, many expressed disappointment, indicating a significant inconsistency in overall customer experience.
- DLDyan Lanza4 days ago5.0La comida muy buena, gracias al Manager Leonardo Ruiz me atendio de muy bien. Claudia muy atenta
- LHLucille Harris4 days ago5.0I LOVE pollo tropical in Homestead the mangers (Leonardo) really beautiful people and the workers are good with the customers very wonderful place to come to eat i love the mangers they are the best 👌 👍 👍👌👍👌
- LLLeoVelDec 4, 20251.0Worst service ever. Poor quality of food. Never get the order correct. Should avoid this Pollo Tropical location.
- APAlejandro PerezNov 30, 20255.0Que bueno acabamos de venire el muchacho covenant Sebastian la mucha que nos dio los alimentos gracias por el amor y la attention gracias gracias nos encanto
- NANataly AmayaNov 25, 20255.0This location has it's organization managed so well! It's super busy on a week night, and each employee is on top of their own task, and all with a smile on their face. It's so refreshing to see pleasant employees despite how busy this location is.
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours of Pollo Tropical in Homestead?
Pollo Tropical is open daily from 10:00 AM to midnight (00:00).
Is Pollo Tropical in Homestead open on Christmas Day?
No, the Homestead Pollo Tropical location is closed on December 25th for the holiday.
Does Pollo Tropical offer delivery service and how can I order?
Yes, Pollo Tropical offers delivery. You can place your order online at https://order.pollotropical.com/menu/pollo-tropical-n-homestead-blvdhomestead-fl?handoff=delivery.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical offers a creative take on traditional Cuban dishes as well as foods from other parts of Latin America, including their signature grilled chicken and mojo roast pork.
What payment methods are accepted at Pollo Tropical in Homestead?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as mobile NFC payments and debit cards.
Does Pollo Tropical provide options for vegetarian and children?
Yes, Pollo Tropical serves vegetarian dishes and has a children's menu available.
Is there seating available at Pollo Tropical and do they have outdoor seating?
Yes, Pollo Tropical offers seating including wheelchair accessible seating and outdoor seating options.
Can I find shopping and entertainment nearby Pollo Tropical in Homestead?
Yes, nearby you can find Rainbow Apparel (clothing store), GameStop (video game and hobby store), and Homestead Towne Square shopping center for entertainment and shopping needs.
What nearby food options are around Pollo Tropical in Homestead?
Nearby dining options include Taco Bell for Mexican fast food and another Pollo Tropical location offering Caribbean and Latin American cuisine.
Are there any notable nearby attractions or services that visitors might use when visiting Pollo Tropical?
Yes, visitors might want to visit Everglades National Park nearby for nature exploration, or stay at nearby hotels such as Floridian Hotel and The Inn of Homestead, as well as utilize services like Western Union or The UPS Store.