Jimmy John's

Reviews

• GS

  gallery St Clair (Shel)

  Nov 29, 2025
  5.0
  As always, the best.
• ES

  Elizabeth Scott Shafer

  Nov 2, 2025
  1.0
  Absolutely terrible. Went into the sandwich shop for a to- go order. Requested no mayo on a veggie sub, got home and there’s mayo. Allergic to eggs, therefore the sandwich had to go into the garbage. Tried calling to order a new sandwich and they acted like they couldn't hear me on the phone.
• MD

  Melanie Diaz

  Oct 30, 2025
  5.0
  Amazing customer service,
• JR

  Julie Rodriguez

  Oct 9, 2025
  1.0
  Came in with my friends a few days ago had an overweight gentleman with a beard make my sandwich only to find a black beard hair in my sandwich. Why doesn't he wear some type of netting to prevent this? Won't be coming back.
• NC

  Nicolas Canton

  Oct 4, 2025
  1.0
  Months ago we used to order from them and were really happy with the food and excellent customer service but started to notice that the sandwiches were getting lighter and lighter, with very little meat on the sandwiches. With the wonderful addition of Jersey Mikes to our area, we moved away from Jimmys for awhile. Fast forward to today. With the recent changes and new offerings, we decided to give Jimmys another chance. My delivery order arrived and when I opened up the sandwich…..sooo much lettuce, virtually no chicken at all and a sorry little piece of bacon. I called the store and was given the Manager Steve. He proceeded to tell me that the sandwich was made correctly and with the correct portion of all ingredients. He then told me to bring the sandwich to the store if I wanted another one made. I am understanding of how chain restaurants operate when it comes to monitoring portion sizes and inventory so I do not fault the manager directly. What is so upsetting is that in these economic times, places like this are raising prices to insane highs while reducing the quality/ quantity of their food. And customers are told to bring a delivery order back to the store for review, because they no longer have delivery drivers. I will not be ordering from this store or chain in the future.