Chipotle Mexican Grill

Reviews

• TM

  Tony Miyar

  2 days ago
  2.0
  Worst Chipotle every very little food for the price. I did ask for a military discount. He asked the manager and she said only for police. Then she said I will give you a discount this time. Yet no discount was given. This is a first for a Chipotle. I did invite a friend and it was $35. Total! We ate there. I wasn't feeling well after I left. Dropped off my friend and tried to drive home but couldn't. I had to stop driving and rest. Not sure what it was, but I was ill for two days. The staff try keeping the place clean, but they didn't do a very good job. I was a big fan of Chipotle, but now I'm not. If you see my other reviews, I normally don't do this, but I have to warn others. This one is the worst Chipotle ever.
• CC

  Cedric Cruz

  Feb 26, 2026
  1.0
  I recently moved to the area and decided to try my favorite fast food spot, Chipotle. To my surprise, there was a long line stretching almost to the door. When it was finally my turn, I was informed that they were out of the main proteins, chicken and steak. As a former employee, I know that they should have multiple proteins readily available in the heating cabinet. The staff was not prepared for this situation. They were not attentive and mostly huddled in the back room. When the grill press was finally released, it sat there for minutes until someone from the back came to prepare it. I arrived around 9 PM for dinner, and to my dismay, most tables were dirty. The tables outside were trashed and greasy, and the utensil holders had bits of food and gunk in them. The bathroom was equally disgusting. Despite these issues, I’m still considering continuing to go to Chipotle because it’s now my nearest location. However, I hope management will improve the atmosphere and provide a better customer experience.
• IS

  Irelis Suarez

  Feb 20, 2026
  1.0
  If you're used to Chipotle's excellent customer service, keep driving to the one in cutler bay. The issue starts at the top, the manager has horrible customer service skills and is shamelessly rude.
• CA

  Claudia A

  Feb 15, 2026
  2.0
  Dirty place, dirty tables, floors, soda fountain area. The food is good, but I wonder how clean the kitchen is, and if they follow food service sanitation guidelines, such as not touching their faces and immediately serve food. If they are wearing gloves they should at least change them every hour. GLOVES are the same as hands, replace them and wash them respectively.
• JH

  Justin Hernandez

  Feb 8, 2026
  1.0
  I have been going here for years and yesterday was the straw that broke the camels back. This location is constant, that is constantly running out of food, tables are always a dirty mess. Trash cans are always overflowing, the drink station is always a mess, napkins and forks are always out. The food line is atrocious employees drag your bowl through all kinds of spilled food. Portion size is non-existent half scoops of protein or employees shake the spoon out before serving you. Something is always missing yesterday no black beans, veggies or red chimichurri. Also got just a pinch of lettuce and cheese and of course stale chips. Employees are always scraping the bottom of the pan to get out every crumb. The lower the pan of food the less and less serving you get. I don't understand this, they're just being lazy and not willing to swap out the food pans. It's like once they get to the bottom they want two ounces of sour cream to serve 10 customers. I never leave reviews but I'm just feed up, I keep thinking it won't always be bad but it is. Something is always missing, I know nothing will change because it hasn't and its getting worse.

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