Chipotle Homestead is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted rude and disrespectful behavior from staff, with many customers feeling mistreated and ignored.
Food Quality
Customers reported inconsistent food quality, with issues such as small portions, cold food, and unsatisfactory taste.
Cleanliness
Multiple reviews pointed out poor cleanliness standards in the restaurant, including dirty tables and food preparation areas.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and unavailability of popular menu items.
Management Issues
Several reviews mentioned a lack of effective management, with complaints about staff attitudes and poor customer service training.
MM
Michael Minor
Nov 9, 2025
5.0
Food was great as always. They forgot my chips though. Place is so busy!!
BG
Bhuvesh Gupta
Oct 16, 2025
1.0
There are college guys working here. God knows why they have so much attitude. Entire team is rude and impolite. The food tastes very bad which is not like other Chipotle outlets. Also the portion sizes are too small. Please avoid this particular Chipotle.
NB
N.A. Grasso (BibleBus.Life)
Oct 16, 2025
5.0
Noticed bad reviews and ALMOST decided not to go. But….. everything was good. Good food clean bathroom and lots of cool green parrots flying outside the parking lot.
SC
Steven Castillo
Oct 6, 2025
1.0
My online order was a complete mess. It was missing the meat I paid for, and the beans were basically soup — so much liquid that it leaked through the containers and the paper bag, ruining my girlfriend’s pants and spilling all over our car. The whole thing was disgusting. And to make it worse, they forgot the chips I ordered separately. This is beyond disappointing — it’s careless and unacceptable for a brand like Chipotle.
SL
sly Lady
Oct 2, 2025
1.0
SO, I had an issue originally with an UberEats delivery driver, but to find out that the UberEats delivery person is a scammer. To continue, the UberEats driver said he did not have my order and was going to go back to chipotle so that they can make my order. He gets to Chipotle, call me, and asks about my order a Chipotle employee says that my order is not in the system. I ask the Uber delivery driver can I get his number and I sent him my order through the phone. The UberEats delivery person was not being communicative with the staff. So, he passes the phone to one of the employees i asked a few questions, " I am not sure why he is handing the phone over to you when i sent the order of everything on the phone? Did you all see an order for *my name*, of Macro bowl, Poppi Strawberry Lemon?" The employee said " No, and you need to talk to this lady I can't deal with her." I'm confused because no ATTITUDE was given or directed at her. I get the manager she gets on the phone. I asked her a simple question " Ma'am did you all receive an order under *my name*?", the current manager " No, and you need to stop with all the yelling". That was surprising because noone was yelling and did not have an attitude. I have worked in the service industry and I always try my best to approach workers with a mutual respect and just try to get to bottom of the issue, but that made me upset when I did not approach any of the staff with an attitude, while on the phone, "I told her WHO has an attitude, because your staff had the attitude first and now you are saying I have an attitude and you are the MANAGER?!". She then told me I was and that UberEats driver was not being communicative. i told her I am trying to have a resolution to issue and give the UberEats driver a chance to remedy the issue and you are saying I have an attitude. Instead of hearing my issue and complaint she continued the negative energy the original staff member had. We did not come to a resolution with my food being ordered. I had to file a complaint also against the UberEats driver because he was unprofessional, but CHIPOTLE who had the opportunity to have this be resolve made the situation worst by be UNPROFESSIONAL and UNDERSTANDING. Rather than hearing my problem and it coming to a resolution, Chipotle staff(MANAGER) decided this was going to be a dispute. HORRIBLE CUSTOMER SERVICE! WILLLL NOT BE ORDERING THERE AGAIN!
PHOTOS ARE BELOW: THE UBEREATS DRIVER IS A SCAMMER AND CHIPTOLE STAFF ARE UNPROFESSIONAL!
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours for Chipotle Mexican Grill in Homestead?
Chipotle Mexican Grill in Homestead is open daily from 10:45 AM to 11:59 PM.
Where is Chipotle Mexican Grill located in Homestead?
It is located at 2500 NE 10th Ct, Miami-Dade, Homestead, FL 33033, near Sports Authority and Kohls.
What types of food does Chipotle Mexican Grill in Homestead serve?
They serve a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients following their "Food with Integrity" principles.
Does Chipotle Homestead offer pickup and delivery services?
Yes, the restaurant offers in-store pickup and delivery services.
Can I order Chipotle online or through an app?
Yes, you can order online via https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill Homestead accept credit cards and offer catering services?
Yes, they accept credit cards and offer catering services among other options like gift cards and delivery.
What nearby restaurants can I visit before or after dining at Chipotle Homestead?
Nearby restaurants include Dr. Limon Ceviche Bar (Peruvian), Menchie's Frozen Yogurt, Shakey's Pizza Parlor, Subway, LongHorn Steakhouse, Buffalo Wild Wings, Olive Garden, and Sonic Drive-In, providing a variety of options to explore.
Are there any nearby places in Homestead for dessert after visiting Chipotle?
Yes, nearby dessert options include Menchie's Frozen Yogurt, 4J Pizzeria Ice Cream, and Pinecrest Bakery which also serves coffee.
What nearby services or stores can I visit around Chipotle Homestead?
Nearby you can find CosmoProf (beauty supplies), Supercuts (hair salon), Beautiful Nails, Edible Arrangements (gift shop), Dollar Tree (discount store), and Michaels Stores (arts and crafts).
How can I contact or connect with Chipotle Mexican Grill Homestead on social media?
You can follow Chipotle on Facebook at ChipotleHomestead, Twitter @ChipotleTweets, Instagram @chipotle, Pinterest, and YouTube at their official channels.