Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
2,883 reviews
5 stars
1,246
4 stars
554
3 stars
369
2 stars
203
1 star
511
What are people saying?
AI-generated from recent customer reviews
Service Quality
While many customers praised the exceptional service from specific staff members like Nick and Amanda, there were numerous complaints about rude and unprofessional behavior from other employees, leading to a mixed perception of service quality.
Food Quality
The food received positive remarks for being fresh and flavorful, but there were also significant complaints about overcooked or poorly prepared items, with some customers expressing disappointment in the consistency of the food.
Management
Several reviews highlighted the positive impact of managers like Nick and Amanda, who went above and beyond for customers, while others criticized the lack of professionalism and organization from certain managers.
Cleanliness
Customers noted that the cleanliness of the dining area varied, with some reporting clean environments while others mentioned dirty tables and preparation areas.
Order Accuracy
There were multiple complaints regarding incorrect orders and issues with mobile order pickups, indicating a need for improvement in order accuracy and customer communication.
- JSJ Sesh5 days ago1.0This place is horrible. I came by at 11:05pm and the manager told me the restaurant is closed. And in this picture you can clearly see open till midnight sign🤦♂️. The manager was so mean to me
- FBFelipe Arenas BarretoJan 5, 20263.0The guy and girl who attended us in the drive thru don't know proper english. It was so annoying, we had to repeat them the order like 3 times and there were multiple communication problems. Nevertheless, the food is great
- NCNext ChapterJan 5, 20265.0I had the pleasure to come into this Pollo tropical and Nick gave me and my colleague. Extra good customer service. Definitely highly recommend here. Along with Emon he provided service that went over and beyond Truly appreciate employees like him And managers like Nick Thank you
- TMTyler MackJan 5, 20262.0The service here has become a joke unfortunately. It used to be on point and ive been coming here for years. Sometimes its fine but about 1/2 the time my to go orders wrong. Either things are missing or get things in the tropi chop that i never ordered. My most recent order i asked for plantains and got tostones . The cashier is great its always right on the receipt. Food is good too.
- ESEddy santoDec 31, 20255.0Had a bit of a line when I went. Saw the GM Nick step in to help while he was training a cashier that was nervous. Calmed here down and help all the orders. Then he came out to check on all the tables. He also came out to clean some. Great job. Food came out hot and fresh.
Frequently Asked Questions About Pollo Tropical
What are the general opening hours for Pollo Tropical at 1780 Sheridan St, Hollywood, FL?
Pollo Tropical is open daily from 10:30 AM to midnight.
What are the drive-through hours at Pollo Tropical?
The drive-through is open every day from 10:30 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, delivery is available daily from 10:30 AM to 11:30 PM, and you can order online at https://order.pollotropical.com/menu/pollo-tropical-1780-sheridan-sthollywood-fl?handoff=delivery.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including their fresh 24-hour citrus marinated grilled chicken and Mojo Roast Pork.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit cards and mobile NFC payments. Cash payments are not required.
Does Pollo Tropical have seating and accommodate families?
Yes, Pollo Tropical offers seating with high chairs available and is family-friendly, welcoming children.
Is parking available at Pollo Tropical?
Yes, Pollo Tropical has free parking lots available for customers.
Which nearby retail stores can I visit when at Pollo Tropical?
Near Pollo Tropical, you can visit Cricket Wireless Authorized Retailer for mobile phone needs and Burlington for department store shopping, both within walking distance.
What nearby food options are there besides Pollo Tropical?
Close to Pollo Tropical, you can also find Chipotle Mexican Grill, Burger King, Miami Grill, and Golden Crown Chinese Restaurant for a variety of meal choices.
Are there any nearby services useful for customers visiting Pollo Tropical?
Yes, nearby services include Chase bank for financial needs, Banfield Pet Hospital for pet care, and Shell gas station for convenience.