Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
2,251 reviews
5 stars
1,053
4 stars
398
3 stars
240
2 stars
132
1 star
428
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being delicious and fresh, particularly the chicken and various menu items.
Service Experience
While many reviews highlighted friendly and attentive staff, there were notable complaints about poor service, including incorrect orders and long wait times.
Cleanliness
Some customers reported cleanliness issues in the restaurant, indicating a need for better management and upkeep.
Portion Sizes
Several reviews mentioned dissatisfaction with portion sizes, feeling they were too small for the price.
Customer Care
There were mixed experiences regarding customer care, with some staff receiving high praise while others were criticized for rudeness and lack of attention.
- D9downsouthreefers 9542 days ago5.0I'm in love with the Mango Tropichiller
- JOJoaquin Ochoa2 days ago5.0Mi familia y yo nos encanta este restaurante por el sabor y servicio.
- CACathlin Azucey3 days ago5.0In love with the large Ropa Vieja tropichop.
- ARAnalia R4 days ago1.0I always I bought at pollo tropical but this one is the worst, the customer service is horrible beware here.
- JGJIGA GÓMEZNov 16, 20255.0Muy contenta con el servicio y la atención.
Frequently Asked Questions About Pollo Tropical
What are the delivery hours of Pollo Tropical in Hollywood, FL?
Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Hollywood, FL?
Pollo Tropical is located at 311 S. State Road 7, Hollywood, FL 33023, USA.
What types of cuisine and dishes does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including fresh 24-hour citrus marinated grilled chicken, Mojo Roast Pork, black beans and rice, served in platters and TropiChop bowls.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, mobile NFC payments, and credit cards. Cash is not required.
Does Pollo Tropical offer dine-in, takeout, and delivery services?
Yes, Pollo Tropical offers dine-in seating, takeout, and delivery, including no-contact delivery and curbside pickup options.
Is Pollo Tropical family-friendly and accessible for people with disabilities?
Yes, Pollo Tropical welcomes families, offers a children's menu and high chairs, and has wheelchair accessible entrances, seating, parking, and restrooms.
Are there nearby fast food restaurants close to Pollo Tropical where I can compare options?
Nearby fast food restaurants include Taco Bell and Wendy's, offering alternative quick meal options in the same area.
What nearby retail stores could I visit before or after dining at Pollo Tropical?
Nearby retail stores include T-Mobile, AT&T Store for mobile phone needs, Mattress Firm for furniture, and Ross Dress for Less for clothing.
Are there health and wellness places near Pollo Tropical for additional services?
Yes, nearby health and beauty options include My Eyelab and Stanton Optical for eye care, HiSpa Medical Spa & Salon, and Beverly's Hair and Nails for salon services.
What are the holiday hours for Pollo Tropical during major holidays?
Pollo Tropical is closed on Christmas Day, December 25th, 2024.