Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
1,572 reviews
5 stars
765
4 stars
255
3 stars
163
2 stars
104
1 star
285
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service, particularly highlighting the manager Ronny and staff members like Diana and Luis.
Food Quality
Feedback on food quality was mixed; while some enjoyed the taste and freshness, others reported issues with overcooked or undercooked items and excessive saltiness.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the bathrooms, which raised concerns about overall hygiene.
Order Accuracy
There were complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
Drive-Thru Experience
The drive-thru service received both positive and negative feedback, with some praising efficiency while others reported long wait times and disorganization.
- MRMiguel Raymundo6 days ago1.0Tengo 8 años viniendo en este lugar y ha sido todo bueno pero estos últimos meses no es que yo sea Racista pero tienen personas de Haití y tratan muy feo un mal servicio la verdad la orden no viene completa y cuando fui ha preguntar por lo que faltaba me lo dio pero tirado eso no es servicio .
- ADaudrey densonNov 11, 20253.0I was just served the smallest chicken sandwich I have ever seen. For $7 this is a bad deal. I will try to upload a photo. Yes it tastes fine but cmon guys, what is this half portion of chicken???
- JVJc VargasNov 10, 20251.0Disgusting undercooked chicken Ordered a whole chicken and gave me uncooked chicken and some over burned, the put different pieces - never again will go back.
- LTLucy ToroNov 8, 20255.0I was at the location earlier today. A young lady, Amanda, handle my order. She was amazing; professional & friendly. She showed so much patience. Thank you, Amanda. By the way, the food was great. Pollo Tropical is lucky to have you as a team member.
- CCCrystalNov 3, 20251.0Slowest pollo ever! i had 10 mins to get lunch and the drive thru seemed okay since there was only one car in front of me! but ofc they messed up that persons order and i was stuck waiting, a line formed in back of me! they could have told her to pull forward and they can bring it to her but nooooo i waited there for 15 mins and got into an argument w they lady in front of me! Be more organized! the manager was all apologetic for messing up her order but what about wasting my time? i was late! i know better now and will not be back. i hope management reads this! Please do better!
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours for Pollo Tropical on Sheridan Street?
Pollo Tropical is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service every day from 10:30 AM to 11:30 PM. You can order online at https://order.pollotropical.com/menu/pollo-tropical-sheridan-sthollywood-fl?handoff=delivery.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban dishes and other Latin American foods with a fresh 24-hour citrus marinated chicken as a signature item.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards.
Does Pollo Tropical have seating and family-friendly amenities?
Yes, Pollo Tropical has seating including outdoor seating, welcomes families and children, offers high chairs, and has wheelchair accessible entrances, parking, seating, and restrooms.
Is Pollo Tropical open on Christmas Day?
No, Pollo Tropical is closed on December 25th for the holiday.
What nearby places are close to Pollo Tropical for additional dining options?
Nearby dining options include Wendy's, Chili's Grill & Bar, It's Just Wings, and Starbucks, which customers might visit before or after their meal at Pollo Tropical.
Are there fitness and recreational facilities near Pollo Tropical?
Yes, nearby fitness and recreational spots include British Swim School - Hollywood at LA Fitness, LA Fitness gym, and British Swim School - South Broward, ideal if you want to combine exercise with dining at Pollo Tropical.
What retail stores are located near Pollo Tropical?
Nearby retail stores include Ross Dress for Less, Bed Bath & Beyond, Burlington, Unique Wear, and GNC, useful for shopping before or after dining.
Does Pollo Tropical offer catering and takeout services?
Yes, Pollo Tropical provides catering, takeout, delivery, curbside pickup, and no-contact delivery options for customer convenience.